John Smith Email & Phone Number

Philippines

Initially employed part time as a consultant in project management supporting the renewable energy industry. Learnt new areas in business and marketing strategies, site visit planning proposals, Financial modeling, customer satisfaction reporting and maintenance aftercare processes. Taken on permanently after probation period and drafted solar project proposals, deliverables to support solar installation. Site and work place safety for both customer and installation teams. Develop, maintain and reinforce customer services for residential and commercial clientele. In addition maintained a cohesive team training and develop strategies to enhance marketing for the Incorporate. This was a short and valuable employment period which was throughtly enjoyed and totally embraced based on the exposure to the fast moving business world and adaptable in the marketing sector.

Philippines

A primary investor in a Call Centre as the Vice President, which is a corporate business currently operating in the Philippines maintaining inbound and outbound customer service BPO industry. Assumed the practical role as the training director who actively participates in teaching the English language and pronunciation during a 7 week Call Centre agent training package. This is purely a pass time investment plan to maintain my desire to keep busy whilst residing in the Philippines with my spouse. Initiated the corporate standing operating procedures, creating the Agent handbook in accordance to the Philippines OSH Safety and DOLE employment Regulations, for employee and employers working rights and relationship. Instrumental in drafting the clientele’s scripted work for implementation to endorse live UK/US inbound/outbound campaigns. Implemented the majority of the corporate policies for review by the corporate legal representation and created the workflow procedures to insure discipline, all health and safety matters are maintained within the workplace. Manage and monitor the key performance indicators within the corporate to identify positive or negative trends within the Call Centre. Review and create technical standards in accordance to training directives. Assist the HR manager in writing administrative documentation as a shared role based on experience. Training agents communication skills.

Qatar

Appointed operations manager COVID-19 drive through centre in Feb 21. Responsible for the maintenance, management and safety of the Qatar general public to receive the 2nd dose vaccination in accordance to ministry of public health requirements. Maintain the safety and discipline of the general public visiting the drive through in their vehicles.Manage all medical, vaccination teams and contractors concerns and queries on site, escalating public issues to the senior management.Maintain the health and safety of the whole site. Provide customer service and medical assurance for the vaccination delivery. Control,command and coordinate the mobile command vehicle maintenance and technical elements of operational resupply and logistics in location. A short period deployment for a robust operational manager, with experience enabling projects on behalf of senior management successfully.

Qatar

The Operations manager responsible for the Mobile Command Centres and units. Duty of care for pre-deployments, orientation, rotation and constant preparedness for deployment as required by HMCAS Comms department. Training the communication watch officers deployed in mobile command units. Work place induction including deployment strategy, logistics and safety of assets. Creation of deployment system of works, maintenance and repair liaison with key partners. Enabling component for drone unit deployment in readiness to support the major incident on call schedule. As an active resource to the ambulance gold command.

Doha Port, Doha, Qatar

Operational and enabling manager in a plethora of specialized, emergency, communications and support fields.

Doha, Qatar

Mainstream HMCAS Support Service Operational manager delivering the Support Control Centre solution on behalf of the HMCAS Support Service .The objective has been achieved as a soft opening to manage, communicate and maintain the entire Ambulance Service support function using the internet of everything (IoT) and medical technology(IoMT). Including RFID integration of vehicles, supply chain, facilities, maintenance and many other logisitcal attributes. In addition recently migrated away after assisting with the recent and successful integration of the operational vehicle control section under the HMCAS Fleet Departments command structure. The integration to influence operational commitment as part of the AS strategic outlook. Secondary role is still to maintain ,improve and plan major logistical projects. Including support functions at HMC Emergency department.Where the AS has a major and integral operational commitment. Specially the layout of the ambulance emergency supply chain and distribution in proximity to ambulance replenish emergency vehicles in rotation maintain operational turnaround time. Assisted in the project management development of the North Node clinic at Hamad International Airport. In addition created the HMCAS logistical Hub to improve operational supply chain efficiency with the other airport agencies, customers, clients and population at risk. Lead the Support Control Centre as a robust and dynamic team manager in charge of the Control Officers working 24/7 to deliver the highest customer service and communication in the delivery of service.

Qatar

Was Appointed as the HMCAS Support Service Operational manager towards COVID-19 operations. Specifically as the Supply liaison officer to the HMCAS operational command during the crisis. To mediate the availability of the HMCAS vehicles, assets, consumables and other supply commodites daily availability to maintain operational effectiveness. So command could strategically plan out the all requirements to support the operation. Predominately the main focal point from operational forward requirements to the the logistical rear echelon availability. A temporary assigned position which coincides with my GOLD SUPPORT on call duties as a point of contact for continuity.

Doha, Qatar

Was Appointed into the HMCAS Support Service Project Management position to oversee the supply chain and fleet projects. Coordinate and facilitate the ambulance service vision to expand its operational warehousing capability to the Ambulance Service. In addition assist the development of existing projects. To enhance the Ambulance service supply chain operational effectiveness across Qatar. In addition managed a successful soft opening of the Hamad International Airport - North Node Clinic. Also in addition enabling the implementation of infrastructure changes at HMC - Hamad General Hospital - HMCAS Emergency Department. Pending the installation of the pharmacy component into the working environment,

Qatar

Assumed the role as the Supply Chain Operations Manager (Acting) Support Services under the Ambulance Service at Hamad Medical Corporation in Qatar. The intensive provision of medical and non-medical assets to support the clientele and corporation. Multi-roled job specification with a high readiness capability to support mission command.

Minley Manor, England, United Kingdom

Logistic manager within an enduring group committed to providing training and support to all members involved in stabilisation from regular and reserve components of the tri services. Enable success of operational and contingency capabilities in support of the civil affairs and military intervention components.

Aldershot

Logisitics and Equipment manager for a multi roled wheel based and eventually armoured medical Regiment. Integral for daily procurement,receipt, issue and disposal of all commodities to sub-units to maintain operation effectiveness. Instrumental in Health & Safety and equipment care regime inplementation throughout the organisation to maintain inspectorate remit. Intiated environmental management systems within the organisation such as energy conservation, noise control, waste management and pollution prevention in conjuction with sustained government targets. Deployed elements of organisation on pre-deployment training in Kenya and Cyprus providing life support and combat supplements. Eventual deployment to Afghan as logisitics manager for UK MED GP Field Hospital providing fundamental day to day life support for up to 600 personnel on operationally rotation through the hospital or part of the cadre staff. Contracts and facilities manager engaging with civilian counterparts with mutual cooperation to achieve the common goal of operational effectiveness. Primary role support medical regiment operational objective and sanitation of casualties weapons, munitions and other combat supplies. Casualty triage co-ordinator including dealing with military deceased of multi national forces for repatriation.

Aldershot

Troop Senior maintaining daily work regime for up to 20 personnel under my remit. Maintaining medical, infrastructure,vehicles and communications equipment in high readiness for operational tempo. Deployment to Kazhakstan,Kuwait, Iraq,France and Oman providing primary health care and trauma medical support capability for population at risk under operational requirements. Provided chemical warfare medical training to USMC during operational deployment in Kuwait and Iraq 2003. Assumed mantle of SQMS providing logisitical and equipment support for Medical Squadron level under the Spearhead Lead Element and Air Borne Task Force in high readiness deployment to Ivory Coast and Bosnia. Instrumental for logisitical and medical capability in support to the 60th Normandy D-Day anniversary. The population at risk exceeding our capability however maintaining the surge smoothly with good crisis management and control.

Aldershot

Training Support provider to a diverse group of themantic specialists in the medical arena. Primarily the co-ordinator for training in support to the PAN BALKANS remit under operational effectiveness. Trained individuals in weapons, first aid, recognition, law of armed conflict and conduct after capture and language skills. Deployed individuals and maintained their progress as watch keeper throughout their operational commitment. Maintained documentation,training and demobilisation of individuals over an 18 month commitment. Enabler to Oman for the advisory and implementation role in the construction of a 100 bed and 25 bed Field Hospital at Thumrait and Haima in support of EX SS2. Obtained expert field medical badge, all arms weapons instructor, recognition instructor and chemical warfare instructor to quantify training evaluation and needs analysis remit.

Uk, Kenya, Kazakstan, Iraq, Afghanistan, Northern Ireland, Falklands, Kosovo, Cyrus

Initially started out as a proactive combat medical technician with vast exposure to trauma during ambulance strike and numerous overseas deployments such as Nothern Ireland,Canada, Kosovo,Falklands, Kuwait, Iraq, Kazhakstan,Oman,Cyprus,Kenya and Afghan. Eventually enhanced practical skills towards train the trainer developing instructor qualifications in a plethora of military fields. Multi disciplined in languages, logistics, medical, environment and Health and safety. Graduate of leadership level 6 honed skill over 22 years of human resource management utilising experienced inter personality skills. Awarded silver laurel new year honours list Apr 2000 for actions carried out on Op Agricola(Kingower) as a defacto patrol base commander. Citated for impartial robust stance against insurgents, return of endemic population to their home,health care returning communties, intelligence gathering, liaison with NGOs, arms cashes,scenes of crime investigation and intervention.

Vocational, Crisis/Emergency/Disaster Management, Pass

Activities and Societies: Online -Federal Emergency Management Association Courses - Emergency Management Institute Certification –IS.

Major Incident Medical Managment Support, Pass

Paramedic, Medicine, Pass

Activities and Societies: Clinical and trauma medicine including, paediatrics,BLS, ILS and TRiM. CPD categories to obtain Qatar Clicinal.

Medical/Health Management And Clinical Assistant/Specialist, Pass

Activities and Societies: Emergency level 8 instructor - Philippines

Intermediate And Advanced, Ms Excel, Pass

Personal Survival Course, World Extreme Medicine, Pass

Activities and Societies: RNLI

Medicine And Sea Survival Course, Certificate Of Attendance

Activities and Societies: Kodak rescue, dry and immersion suits, life raft deployment and surivial techniques stranded at sea. Trauma.

Cpd, Alpine Medicine

Activities and Societies: The Royal College of Surgeons of Edinburgh awarded this course 34 hours of CPD, reference number RCSEd02056.

Cpd, Desert Medicine

Activities and Societies: The Royal College of Surgeons of Edinburgh awarded this course 36 hours of CPD, reference number RCSEd02019 5.

Spanish Language And Literature, Level 1

Basic language and literature skills.

Pro Board Certified, Nfpa 472 Hazardous Materials Awareness Training, Pass

Activities and Societies: TEXAS A&M ENGINEERING EXTENSION SERVICE In accordance with OSHA 29 CFR 1910.120 (q)(6)(i); NPFA 472, CH4 2008.

Pro Board Certified, Nfpa 472 Hazardous Materials Operations Training, Pass

Activities and Societies: TEXAS A&M ENGINEERING EXTENSION SERVICE In accordance with OSHA 29 CFR 1910.120(q)(6)(ii); NFPA 472, CH 5 & 6.2.

Certificate, Arabic Language, Level 1

Activities and Societies: Arabic basic language skills Language skills to enhance employment at Hamad Medical Corporation

Logistics,, Logistics, Materials, And Supply Chain Management. Health And Safety. Dangerous Goods Consignor, Pass

Activities and Societies: Certified history of logistics, health and safety including dangerous good consignment. Military qualifications.

Imema-Iosh Environmental Studies

Environmental studies

Service Record

Combat medical technician class 1

Cacp Sign Language Level 1

Activities and Societies: CACP Sign Language lessons Sign language level 1 course, design to enhance communications with the hearing.

Command And Leadership, Warrant Officer British Army Clm Part 2.

Activities and Societies: City Guilds City and Guilds level 6 leadership and management

Cilt-Warehouse Management, Nvq-Level 3

Activities and Societies: Chartered Institute Of Logistics and Transportation Transport and Warehouse Management NVQ Level 3

Mcs Slp 2210 Serbo-Croat/ Bosnian

Activities and Societies: Colloquial intrepreter SLP 2210 Bosnian Language

Junior Leader Apprentice, Junior Army Education Certificate

Activities and Societies: AMS Association, AMS Swimming and Tug of War Junior Army College prior to enlistment into man service

Education record

Crisis/Emergency/Disaster Management, Pass

Activities and Societies: Emergency Management Institute My 87th course in this area of study

Crisis/Emergency/Disaster Management, Pass

Activities and Societies: Emergency Management Institute 88th course today

Crisis/Emergency/Disaster Management, Pass

Activities and Societies: Emergency Management Institute 89th Course

Advance Diploma In Cognitive Behavioural Therapy, Clinical/Medical Social Work, Pass

Activities and Societies: Medical and social care

Diploma In Stress Management, Clinical/Medical Social Work, Pass

Activities and Societies: Medical and social care

Chinese Language For Beginners, Chinese Studies, Pass

Chinese language at elementary level for beginners.

Diploma Of Education, First Aid And Safety, Pass

Activities and Societies: First Aid and Safety BLS, AED and safety principles

Diploma Of Education, Fire Prevention And Safety Technology/Technician, Pass

Activities and Societies: Fire Safety Fire Safety and preventive measures