John Smith-Wiehe Email & Phone Number

Responsibilities include:- Developing and managing an activation plan to support the opening of the Skywalk Building, which houses a new Emergency Department and retail pharmacy. This involves coordination of internal and external stakeholders and managing competing timelines.- Evaluating the implementation of upgraded call center software to improve patient experience and staff engagement across various call center types, including central scheduling, and financial services. This involves validating operational needs, reviewing vendor functionality, incorporating SME needs and wants, while incorporating financial constraints. - Supporting the Orthopedic service line to execute on a contract to support Licensed Athletic Trainers in local high schools. This includes reviewing technology to support documentation needs, creation of onboarding plans, reviewing applications, and coordinating with supply chain and public safety partners.

Consulting with Allina Health's Radiant team during a refuel of Radiant and deprecation of obsolete faxing services.

Providing assistance to faculty and staff of the Master of Healthcare Administration program as necessary.Specifically:1. Identifying, organizing, and communicating information regarding graduate administrative healthcare summer internships.2. Admissions and recruiting.3. Teaching assistant for PubH 6542: Management of Healthcare Organization.4. Teaching assistant for PubH 7551: Principles of Management in Health Services Organizations.

Salt Lake City, Utah, United States

Primary Children's Hospital Administrative ResidentProjects include: - Recommended an adolescent and young adult care transition plan program based on the Got Transition framework, incorporating evidenced based best practices into a transition program. Recommendations led to the approval of a new Transition Program Manager FTE role.- Evaluated how to improve patient and provider experience for patients in emergent behavioral health crisis waiting for an inpatient psychiatric bed.- Investigated pediatric clinically integrated network value based care offerings to identify opportunities for delegated services components in value based care contracts.

Verona, Wisconsin Area

I progressed through multiple roles while working with Cupid, Epic's procedural cardiology software. These roles included an Application Coordinator, Application Manager, Implementation Director, Team Lead, and International Install Success Owner.Throughout my career I successfully implemented Cupid in a variety of healthcare organizations including Franciscan Missionaries of Our Lady Health System, Lahey Health System, Texas Health Resources, Virginia Hospital Center, and Fairview Health Services. I also provided project management and software guidance to Mayo Clinic’s Cupid team through their second software upgrade post initial implementation. Additionally, I provided expertise to Cleveland Clinic in order to define appropriate scope for Cupid for their London hospital based on unique United Kingdom needs and existing software functionality.Finally, I was awarded the ‘Marrow Streep’ Cardiology Division award for creating and teaching a process leveraging best practices and change management strategies to transition customers to new Cupid software.

Fargo, North Dakota Area

I assisted the Academic Alliance team in their mission to develop Microsoft Dynamics skills in young individuals by providing educational institutions with Microsoft Dynamics products and connecting Microsoft Dynamics partners with educational institutions worldwide. I utilized Microsoft Office, Microsoft Dynamics CRM, and Microsoft SharePoint to manage multiple projects at once. I also created marketing materials (samples available upon request), participated in marketing information research, and conducted marketing campaigns to promote events put on by the Microsoft Dynamics Academic Alliance Team.

Fargo, North Dakota Area

I provided marketing insight and advice to local Erbert and Gerbert's Sandwich shops by participating in marketing meetings, creating marketing materials (samples provided by request), and initiating in-person sales pitches to potential customers in our local community.

Moorhead, Mn

I collaborated with community members who desired to use the campus as a space for events in order to ensure a positive experience for them and their guests. I also interacted with guests and provided assistance with their questions and concerns during event planning and implementation.

Little Canada, Minnesota

I was hired when the store first opened as a Team Member. My duties included providing a positive customer experience through personal customer interactions and superior product construction. I was rewarded for my exceptional work through customer comment cards and tips from customers.This success allowed me to move into the Crew Trainer position. My duties included training new Team Members on the processes and functions of the restaurant and instilling a "customer-first" attitude.The success in this position allowed me to then move into the Crew Leader position. Among a plentitude of other responsibilities, my duties included managing employee schedules, delegating tasks, and responding to customer complaints. I left this position when I moved to Moorhead, MN, for college.

Minnesota State Fair

I worked as a Cashier in the Dairy Building at the Minnesota State Fair during the summers of 2009 and 2010.I was awarded the Cashier of the Fair by Masterson Personnel in 2009 for my outstanding customer service, the accuracy of my till, and my positive attitude.

Master'S Degree, Health/Health Care Administration/Management

Activities and Societies: Community Steward Initiatives Chair - 2021

Bachelor Of Arts (Ba), Business - Organizational Leadership

Activities and Societies: Concordia Chapel Choir - President 2014-15, Orientation Team - Orientation Leader, KORD Radio - DJ, Intramural.

Education record

Activities and Societies: Choir, Theatre, Track, Speech, Darfur Awareness Now Group