John Snelson Email & Phone Number

* Manage Claims Vendors Relationships* Develop new strategies, capabilities, efficiency gains to help modernize the business* Work with procurement team to onboard new vendors* Run Pilot programs with Vendors* Invoice Review & Payment management for Vendors* Work with Third Party Vendor to handle complex questions that arise from daily activity* Review Procedures and documentation that our Vendors use* Collaborate with Business and Data Analytics team to improve our reporting * Complete various Data requests within our Qlik platform related to Operations

Austin, Texas

* Review Third Party Vendor service level agreements and manage quality assurance reports * Assist with developing new strategies and capabilities for Vendors to help innovate the business* Work with procurement team to onboard new vendors* Work with Third Party Vendor to handle complex questions that arise from daily activity* Review Procedures and documentation that our Vendors use* Assisted with conversion of claims adjudication system to another platform* Manage small QA team * Assist with Pilot programs of new vendors and help develop strategies surrounding implementation with the business

* Managed daily activities of multiple teams within the Claims Department* Coached and developed talent within the Claims Department* Monitored productivity and trends in order to identify opportunities to improve customer and staff experience* Helped onboard a new claims adjudication system to the team* Handled multiple HR responsibilities for my team

* Team Lead within CA claims team* Handled CA claims adjudication responsibilities for enhanced review* Created Monthly Reassessment Reports for the claims department* Handled additional Intake Responsibilities to help support when needed* Mentored 1 Claim Associate* Managed and Investigated all aspects of claim adjudication for policies in all states for a claim block* Worked closely with agents and operational business areas to ensure accurate policy administration* Worked with families and insured's to explain all aspects of the claim and helping navigate complex Insurance language * Consistently met monthly deadlines for claims adjudication

* Created Monthly Reassessment Reports for the claims department* Handled additional Intake Responsibilities to help support when needed* Mentored 1 Claim Associate* Managed and Investigated all aspects of claim adjudication for policies in all states for a claim block* Worked closely with agents and operational business areas to ensure accurate policy administration* Worked with families and insured's to explain all aspects of the claim and helping navigate complex Insurance language * Consistently met monthly deadlines for claims adjudication

* Managed and Investigated all aspects of claim adjudication for policies in all states for a claim block* Worked closely with agents and operational business areas to ensure accurate policy administration* Worked with families and insured's to explain all aspects of the claim and helping navigate complex Insurance language * Consistently met monthly deadlines for claims adjudication

Office of International Educationanswered multi-line phones, assisted clients, provided advising sessions for prospective study abroad students, helped coordinate related events and projects

Office of Human ResourcesSame duties as student worker plus creating Mircrosoft excel spreadsheets, contributed to employee recognition party, special projects, helped with hiring of student worker position including interviewing students, and attended professional seminars and training sessions

Office of Human Resourcesanswered multi-line phones, assisted customers, opened and closed jobs, and other clerical work