John Soss Email & Phone Number

Ohio

• Multi-unit management of 23 locations. $80M District in sales.
• Top performer in National Power Ranker, measurement of KPI across the business unit.
• 2nd Best Shrink performance in the organization.
• Member of retail pet council-leadership council to help generate new business ideas.
• Regional peer trainer and mentor of new multi-unit leaders.
• Top contributor of membership and customer programs.

Boca Raton, Florida

• Corporate retail liaison to field on print and tech services. Core responsibility to formulate partnerships with vendors, merchants and operations to drive strategy and programs to increase revenue and margins to 1500.
• Supported and operated $500M print and $100 tech services business.
• Developed intuitive training and launch programs to support retail locations.
• Subject matter expert to assist store execution and development. Store support contact for solving complex customer concerns and store opportunities.
• Executed new business services to field on packaged programs from implementation, launch and training.
• Development of operational excellence on field programs. Inclusive of structured training, standard operating procedures and execution metrics.

Dakotas

• Multi-unit management of multiple districts. Markets were $80M-$70M. Managed 18-22 locations on average in multiple markets from North Dakota to Arkansas.
• Top performer in sales and margin to plan. Exceeded sales and margin plans at rates of 114% and 104% respectively.
• Ranked #2 in services metrics out of 97 districts.
• Ranked #1 in shrink results in the organization.
• Ranked #2 in omni-channel KPI's in the organization.
• Held the hightest AOV in the organiztaion through customer engagement and solution selling.

Vernon Hills, IL

• Operated an $8M annual retail location with 50 plus team members. Developed a negative EBITA performing location to top performer in revenue and profit margins.
• Increases sales and margin to plan YOY.
• Responsible for operational and sales revenue and full Profit and Loss controls.
• Implemented and executed a top customer service index rating
• Developed and promoted Operations and Assistant managers into Store Director positions
• Reduced shrink percentage by 95% YOY.

Store Manger of multiple locations in the Chicagland area. Provided operational and sales results that lead the organization with strong customer index results.