Manage Corporate initiatives including existing and proposed projects

As Senior Project Manager, I facilitate a cross functional team to achieve the projects stated objectives. l analyze processes and deliver a streamlined procedure to create greater efficiencies, enabling stakeholders to achieve the desired outcome of the project.Some specific accomplishments include:• Managing national and international data migration projects • Facilitate physical server relocations to ensure minimal downtime• Assisted in the development of onboarding policies and procedures • Edited design documentation• Identified areas of efficiencies and opportunities to improve customer service and implement organizational initiatives

Analyze application developers’ forecasted demand hours and actual hours to provide accurate metrics to Project Managers. Initiate a user friendly Excel model to monitor employees training progress. Verify invoices from vendors delivering application development services. Perform investigation and resolution of departmental requests.• Compiled and presented capacity modeling and demand metrics for Network Operations development applications for the Project Management Officeapplications for the Project Management Office• Established a training tracker forecasting initiative enabling the organization to meet training requirement to 99.8 % of the goal• Restructured existing capacity report to reduce update turnaround by 75%• Reconciled time reporting documents pertaining to vendor application developers’ monthly invoices and submittal to SAP financial system• Executed weekly meetings to revise timelines and capacity for new and existing projects• Provided business operations back office support including ad-hoc report requests, time reporting issues and verification of Subject Matter Expert mentor/mentee progress

Coordinate application, network, and operational problem resolution within the Providence High-speed Internet Maintenance Control Office. Assembled and analyzed call and internal trouble ticket data from Avaya and Verizon Repair Data Services application for senior management. Monitor technician calls to identify problems with process compliance and exploring ways to better facilitate the client's needs. Supervise a team of Central office technicians performing Change Facilities Assignments• Reduced average internal trouble ticket resolution by greater than 50%• Created a Change Facility Assignment process to expedite completion from 5 days to less than 3 days• Decreased Call Average Hold Times by more than two minutes• Provide one on one training to staff to ensure consistent troubleshooting

Coordinate application, network, and operational problem resolution within the Providence High-speed Internet Maintenance Control Office. Assembled and analyzed call and internal trouble ticket data from Avaya and Verizon Repair Data Services application for senior management. Monitor technician calls to identify problems with process compliance and exploring ways to better facilitate the client's needs. Supervise a team of Central office technicians performing Change Facilities Assignments• Reduced average internal trouble ticket resolution by greater than 50%• Created a Change Facility Assignment process to expedite completion from 5 days to less than 3 days• Decreased Call Average Hold Times by more than two minutes• Provide one on one training to staff to ensure consistent troubleshooting

Production support team member for the Mobile Workforce National Consolidation (MWNC) and eCo-eSystems applications. This entailed the implementation of online front end applications of legacy Telcordia/Verizon mainframe applications involving the close cooperation with numerous departments and organizations including: Verizon IT project manager; Application development project manager; development team lead; crisis management; Verizon IT Critical Systems support personnel; network planning; USS software deployment; release management; and middleware teams.• 24 x 7 availability for application problem resolution• Point of contact for the implementation of the hardware expansion for the Common Services Gateway (CSGW) resulting in 99.998% availability of CSGW

Second tier support for the Midrange Operation Center staff comprising of one on one training procedures necessary to monitor the midrange/minicomputer systems.• Responsible for the successful implementation of 13 Y2K replacement systems into production in the Burlington datacenter• Created ISO 9000 database system guides for each system

Maintenance and operation of multiple UNIX based computer platforms and networks in a 24 x 7 Data Center Network, and Distributed Resource environment. Data storage and retrieval, and end user network trouble isolation and resolution.

Responsible for all Pesticide/PCB, GC Fingerprint and Herbicide analysis and performing primary and secondary data review.• Provide technical support and training for laboratory staff• Prioritized and performed daily laboratory analyses• Inventory control of all gas chromatographic and laboratory supplies• Coordinated installation and implementation of new equipment