John Spagnola Email and Phone Number

Assists with instrument installation and development of new applications.Performs problem diagnosis, service, and preventative maintenance.Provides customer training on the use, maintenance, and troubleshooting of their equipment.

Managed Global Repair Depot for Human and Environmental Health research instruments, including Radiometric Detection, Automated Liquid Handling and Mass Spectrometers. Oversaw 4 repair centers globally consisting of 8 total direct reports.• Achieved record high savings of $3.7M for 2012 by expanding refurbish program globally. • Doubled parts savings from 2011-2012 by promoting and driving acceptance of refurbished parts in Europe.• Reported business metrics, achievements, priorities, goals and issues monthly to VP of Instrument Operations and Technical Support, resulting in obtaining approvals for continued growth projects; expanding department functionality.• Increased savings by 65% for cost of refurbished parts shipped internationally by initiating and implementing transfer cost changes to internal international refurbished part program. • Conducted monthly team knowledge meetings discussing best practices globally, resulting in consistent processes and procedures for each site, as well as better service to customers. • Lowered repair costs, driving larger margins and revenues by negotiating pricing with vendors.

Managed North America repair depot operations consisting of 3 sites and 8 direct reports; oversaw move and integration of multiple repair facilities and directed timing and flow of parts to support repairs. Developed return to factory process and salvage/refurbish program. • Provided cheaper method for smaller equipment repairs to customers by creating return to factory process. • Increased savings from $650K to $3.2M in 5 year time period by developing salvage and refurbish program. • Managed costs on refurbished parts by negotiating flat-rate pricing for repairs with OEMs and maintained records in database, resulting in decreased email traffic and paperwork for both parties.• Documented processes and procedures for ISO compliancy (13485, 17025, 14001, 18001), resulting in ISO certification for site department.• Decreased turnaround time for customer repairs from 6 to 3 days by directing employee workload and correcting forecasts of required parts. • Developed career paths for employees, including internal and external training, as well as encouraging continuing education, resulting in employees earning certifications and degrees; leading to career advancement.

Managed Tech Service Shop, as well as parts shipments to field service engineers. Provided procurement and supply chain management for service parts; forecasted usage for 20,000 parts for global service organization and performed cycle counts to maintain accuracy of inventory.• Increased 24-hour shipping rate from 90% to 94% by implementing staggered shifts, resulting in covering more orders.• Achieved 99% accuracy rate in inventory cycle count by organizing stockroom and managing receipt, shipment and adjustments to physical inventory. • Improved repair process and quality with OEMs by tracking part failures.

• Provide technical and application support for customers and service engineers• Specialist for multiple product lines, hardware and software support• Provide training on the operation and repair of various equipment• Created service operation procedures (SOP’s)

• Repair various models of PerkinElmer equipment and parts• Manage defective part inventory• Troubleshoot using digital multi-meters (DVM’s), oscilloscopes, frequency generators, etc…