Performed complex (journey-level) eligibility determinations for social services programs. Work involved reviewing eligibility files, interviewing clients, documenting client information, determining benefits, verifying case data, explaining program benefits and requirements, and resolving problems and complaints. Provided guidance to others. Worked under general supervision, with moderate latitude for the use of initiative and independent judgment. Reviewed client financial eligibility activities for social service programs. Conducted reviews to determine or verify new and continued program eligibility. Interviewed clients, their families, or authorized representatives to gather information in determining benefit eligibility. Conducted life needs assessments and participated in developing client support plans. Certified program eligibility, computed benefit levels, and determined the length of eligibility. Explained program benefits, requirements, rights of appeal, and fair hearings to clients, their families, or authorized representatives. Processed, monitored, reviewed, and communicated case status and changes to clients, their families, or authorized representatives. Counseled clients on social services programs, related laws, tax issues, and other state and federal regulations. Reviewed suspected fraud cases and made referrals to investigators. Reviewed case records to determine validity and accuracy of eligibility determinations made by other staff. Assisted advisors in resolving complaints and escalated issues.