In my current role, I manage the delivery of care and services to adults (18+) with learning disabilities, complex needs and challenging behaviours, across Yorkshire. My lead responsibility is to provide strategic and operational leadership of the teams implementing our practices - in both our care homes and supported living services - as well as managing our Health and Safety and Maintenance departments.I establish clear processes and agree outcomes, linking operational factors of governance and compliance to the organisation’s strategic goals. This contributes to my consistent goal of driving up quality; together, we have developed a culture where we regularly check on our processes and expect to be checked on also.- Developing processes that can measure quality and compliance- Managing the Health and Safety and Maintenance departments and their budgets- Developing operational standards that ensure transparency to all parties- Developing our Quality Account- Coaching and supporting the team to improve performance and delivery- Providing regulatory/legal frameworks updates- Managing, monitoring and regulating the ‘Incident and Accident’ management processes, including lessons learned- Interrogating data to drive up performance and efficiency- Developing forums and quality improvement groups involving the people we support, the people we employ and external stakeholders- Working in collaboration with local authorities and commissioners on our mission to improve services, as well as attending MAPPA meetings and safeguarding meetings – chairing when necessary

Within this position, I worked with individuals who have mild to moderate learning disabilities, autism, and mental health conditions. Here, I aimed to develop social competence through therapeutic interventions.- Developing charitable aims for achieving transformative care via engagement and consultation with stakeholders including NHS, Criminal Justice and local authorities- Day to day oversight of governance, standards, compliance and regulatory bodies with all stakeholders- Responsible for writing the standards for the organisation and leading on quality, improvement and the development of our first Quality Account- Seeking voluntary, part time, or full-time work for the people we supported in a person-centred way- Development of policy and safeguarding strategies – acting as lead for the organisation (delivering training and best practice workshops)- Conducting formal investigations and audits to maintain a high standard- Working in partnership with a range of stakeholders to maximise commissioning opportunities and minimise budgets, and chairing monthly meetings- Working with clients and partners in the substance misuse field- Generating workable plans to achieve strategic goals (meeting all targets and KPIs), creating service improvement plans and developing objectives to assist change processes- Understanding the requirements of the Care Quality Commission, HCA and MCA- GDPR lead for the organisation

Responsible for the care and management of one of the five largest prisons in the UK - 1350 prisoners and 450 staff.I initially worked within a young offenders secure setting (inmates aged 15+) and found this both challenging and empowering. During this time, I achieved the Butler Trust award as an acknowledgment of my success working with young people with complex needs. Through this position, I became ILM qualified coach and mentor, experienced in working with trade unions (including working through TUPE arrangements)- Operational management of large prison including team outputs, training planning and day-to-day to running- Managing multi-disciplinary teams and chairing senior meetings- Acting as Drug Strategy lead and Reducing Reoffending lead for the organisation- Delivering effective change projects and system mobilisation- Strategically managing change via multi stakeholder meetings- Writing and reviewing contingency plans, including training calendars, business plans and directives and ensuring risk management at all times- Developing a 5-year strategic plan to move the establishment forward in all areas, including comprehensive communication