John Sperrazza Email and Phone Number
John Sperrazza work email
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John Sperrazza personal email
With a 27 year career in delivering health insurance administration and account management for large and jumbo national accounts, I have developed the skills, expertise and perspective to provide an optimal experience, anticipate needs and drive desired outcomes for the most complex and discerning clients. I have successfully navigated highly matrixed organizations, am adept in creating and driving strategies, quickly build strong and meaningful relationships and am a leader and collaborator focused on exceptional outcomes. I have been recognized and awarded for excellence in my work and have track record of success and accomplishments that stretches across my entire career. I am passionate about delighting clients, overcoming obstacles and exceeding the goals set before me.
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Director Strategic Client ManagementZelisEstero, Fl, Us -
Director Strategic Account ManagementZelis Jan 2023 - Present
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Open To WorkNone Sep 2022 - Dec 2022
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Principal Account ManagerBlue Cross And Blue Shield Of Minnesota Jul 2016 - Mar 2022Effectively manage, build and develop business partner relationships with Blue Cross’ highest profile national account clients and key channel partners in a proactive, solutions-driven, and positive way. Provide the highest level of strategic consultation throughout the year to maximize client employee engagement, maximize financial opportunities and drive optimal medical plan design strategy and administration. -
Manager, Operations Account ManagementBlue Cross And Blue Shield Of Minnesota Feb 2012 - Jul 2016Manage staff of 8 national account managers to assure team succeeded across a broad spectrum of client operational deliverables including implementation, integration and retention efforts. Hire, onboard and coach National Account Managers. Perform semi-annual reviews, manage staffing budget, create and drive execution against department-specific incentive plan goals. Performance manage staff to foster personal growth and development while assuring all client objectives are met.
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Sr. Operations Account ManagerBlue Cross And Blue Shield Of Minnesota Apr 2007 - Feb 2012Delivered superior performance as a National Account Manager for several of Blue Cross’ largest and most complex customers for critical operational deliverables and general oversight of all tactical requirements on behalf of various national accounts. Leader in developing various recommendations and best practices for use across the team. Assisted in on-boarding of new Account Managers and served as a mentor and expert consultation resource to the whole team. Consistently delivered high volume and high- quality deliverables and maintained a commitment to meeting all internal and external deadlines.
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Principal Business ConsultantBlue Cross And Blue Shield Of Minnesota Nov 1997 - Apr 2007Provided strategic and tactical consulting services in relation BCBS InterPlan programs, health plan products and capabilities to sales, account management and service staff, primarily within the midsize to jumbo market segments. Developed a keen understanding of health plan functions including underwriting, medical and utilization management, finance, strategic planning, client service, and others.
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Sr. Training SpecialistBlue Cross And Blue Shield Of Minnesota May 1997 - Nov 1997Developed and deployed customer service audit tool for inaugural customer service quality improvement program, which included the identification of service risks, determining best practices and gaining leadership endorsement of what ultimately became the final project deliverables. Performed audits, provided training and worked with leadership to address service quality issues as identified.
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Customer Service SupervisorBlue Cross And Blue Shield Of Minnesota Jul 1996 - May 1997Supervised customer service staff of 20 to assure team achieved quality, accuracy and volume goals as defined by corporate standards and/or account specific performance guarantees. Served as a technical expert for staff and a leadership contact for critical or irate customers. Trained and coached staff to assure required service levels were maintained; deployed new corporate initiatives to the team as needed.
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Customer Service RepresentativeBlue Cross And Blue Shield Of Minnesota Sep 1995 - Jul 1996Provided exemplary customer service as well as served as key contact for executives/VIPs for several Key accounts. Assisted in critical projects as needed including client interface at on-site meetings. Served as a mentor and trainer to new staff.
John Sperrazza Education Details
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Sociology
Frequently Asked Questions about John Sperrazza
What company does John Sperrazza work for?
John Sperrazza works for Zelis
What is John Sperrazza's role at the current company?
John Sperrazza's current role is Director Strategic Client Management.
What is John Sperrazza's email address?
John Sperrazza's email address is sp****@****oup.com
What schools did John Sperrazza attend?
John Sperrazza attended University Of Minnesota.
Who are John Sperrazza's colleagues?
John Sperrazza's colleagues are Ryan Duffy, Ashley Bombard, Joseph Dillman, Rakesh Malepati, Akhila Reddy, Laurel Vine, Cfche, Christi Long, Cpc.
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