Responsible for the initial design concept, producing high-level and low-level designs, implementation plans and as built documentation. Having input to Factory Acceptance Tests, Server Acceptance Tests, User Acceptance Tests and Proof of Concepts. Provisioning, building and configuring VMware 6.7, 6.5 and 5.5 environments, configuring vCenter Server, installing and configuring Microsoft Server 2019 and Microsoft Server 2016, Server 2012 R2 and Server 2008R2, setting DNS, DHCP, Sites and Services, ADFS federating to Azure Active Directory and Group policies. Managing Forest and Domain Functional Level and trust relationships, configuring SAN storage (Dell -EMC) fast cache and multi tiering including iSCSI adapters, deploying DataCore Servers used in conjunction with Fujitsu SAN Storage and deploying Synology Network Attached Storage, establishing two-tier PKI environments. Provisioning, building and configuring Exchange server 2016, setting up user mailboxes and limits. Deploying File and print services including Pin to Print. Setting End User environments, user profiles limits, folder redirection, deploying Solar Winds Web Help desk, Solar Winds Orion and Logging Event Manager. baseline local security policies and System hardening using tools such as Nessus vulnerability scanner and CIS Cat level 1 and 2 baselines CESG (NCSC) lock downs the result of the scans would then be used to harden the system enabling successful PEN tests.

3rd line support and onsite engineering, carrying out health and maintenance checks of all customer supported IT Systems. BAU and break Fix, Provisioning of Windows 10, Windows 8.1 and Windows 7 clients. Installing and Configuring Server 2019 and Server 2016, Exchange Server 2016, Rack and stack of new deliverable assets, Managing Active Directory and Messaging environments. 3rd line support for Certificate management, CA Arceserve UDP, Sophos Enterprise console, WSUS, deploying, configuring and maintaining SCCM current branch Windows Deployment Server and SolarWinds Web Helpdesk, as a deployable site engineer, I would be the single point of contact for the customer , I would be responsible for all server firmware updates including patching DataCore, VMware ESXi, vCenter and virtual machines ensuring they stay compliant, approving and deploying Microsoft updates and application roll out. deploying OVF templates, provisioning and deploying virtual machines also the creation of VMware Horizon 7 VDI Clients, managing WIFI Access points using Aerohive (My Hive) cloud managed solution for Wireless Access points

Responsible for number large Data Centres and small satellite sites, my role as the Service Support Manager sees me attending customer sites establishing and maintaining customer relations, providing the customer with Capacity Management Plans, attending System Management Reviews, Security Working Groups and Application Working Groups, I am responsible for the tracking of all software and hardware purchased by the customer, signing off on new policies, providing technical support for the Service Delivery Manager on Change Advisory Boards, Capacity Management and Business Continuity Management

EMEA Workload and Cloud Capability Manager, my primary focus is to deliver a robust and responsive service along with technical expertise within a 2nd & 3rd line support team, managing workloads and prioritising in a busy pressured environment; responsible for ensuring the team (of 35 Wintel Engineers) perform to the highest levels through to project completion. Additionally, as the Wintel Capability Lead I will provide 2nd and 3rd line technical support and advice function for both internal users and external business partners, across all of the platforms and services and current operational requirements, being responsible for delivering all IT infrastructure solutions, whether on premise or off premise. Projecting workload requirements to manage team capacity and capability, flexing with external resources to ensure key deliveries for business programs, managing the IT implementation of systems into new or changed environments under tight time-scales. Delivering UKPS Builds for various Virtual Private Clouds with a user base of over 200,000, while paying the same degree of attention to the delivery of smaller legacy builds.

Wintel Build Engineer Remote Server Builds (T1, T2 AND T3) Microsoft Server 2003, Microsoft Server 2008R2 and VSphere 5 Virtual Machines for various worldwide locations.Creating and removing RAID virtual disks and setting the BIOS correctly for different types of build. 2nd Line Troubleshooting for any issues during build, providing quality control and assurance to ensure the server builds are 100% functional prior to leaving the team, this will also include the creation of Physical to Virtual Machines / P2V conversions. The Management and administration of Active Directory Domains using Microsoft Management Tools - DHCP, DNS , DSA, Computer Management. A knowledge of RADIA and its syntax’s to deliver the correct packages to the servers including Access and SQL database administration to update metadata tables for build components.Printer Management and SME Provisioning and the creation of New network printer queues and remote lockdown of printer hardware, Liaising with other internal departments to install new or replacement printers on the network, providing a single point of contact for queries for the team and engineering Project Management of new creations or upgrades to site packages Attending meetings and keeping the site Project managers informed via email and build reportsTo provide technical advice and guidance on Microsoft platform build related matters to customers and other ATLAS teams. Participating in the change control process and review and approve or reject changes.

Senior Enterprise administrator providing Level 3 support for a multi-national headquarters working closely with Microsoft Premier Field Engineers.Managed a team of over 30 multi-national engineers, providing classified and unclassified, Active Directory Topology Networks for over 1500 users, during both peace-time training exercises and Deployment.Project Leader, Migrated the business with minimal disruption to the Client from Microsoft Windows 2003 Server and Microsoft Exchange 5.5 and windows XP desktop clients to Microsoft Server 2008R2, Exchange 2010, Lync Server 2010 and windows 7 desktop clients, using Hyper V , upgraded security from Checkpoint to McAfee Host Data Loss prevention endpoints (HDLP).Managed a team of IT Engineers heavily involved in the installation of Active Directory Topology Networks during the early deployment of British Forces in Afghanistan.Designed and deployed a secret Information System to provide real time update of operational information from Afghanistan to units based in the UK, Germany and Cyprus.

Team Leader providing training and development and mentoring, administration and welfare support, for 10 senior applications system engineers, designed and provided information Systems training for the deployment to Iraq. Deployed to Iraq as an Enterprise administrator responsible for the day to maintenance of the active directory topology for Secret and mission critical servers, reporting directly to the Brigade Commander.

Senior Systems engineer instrumental in the training and development of the Units TA soldiers, upgraded the business IT infrastructure from Microsoft Windows NT4 Server and Microsoft Windows 98 clients to Microsoft Server 2003, Microsoft Exchange 5.5 and Microsoft windows XP clients. Designed and implemented an Anti-Virus and Disaster Recovery solutions.Liaised with UK Emergency services for providing a Gold Headquarters setup, with mobile Information Systems and Communications platform, using satellite communications and secure encryption devices during the floods.Migrated the business from TA net to Defence information Infrastructure (DII)