John Stamatakos Email & Phone Number

Canada

Ontario, Canada

Office number #13054Mortgage Agent Level 2

Niagara Falls, Ontario, Canada

Took on a 1 year contract and was extended for an additional year. Responsible for overall operation which included Finance, Human Resources, Legal, Marketing, Purchasing, Maintenance and many other additional roles and projects while maintaining the safety of the building which also included building a very good working environment that focused on.

Niagara Falls

Brought a new style of training and development to all associates for both Casinos. With new competition coming it was time to drive higher expectations and focus on the importance of the customer experience. From focus groups with hundreds of employees, which was completed by conducting one on ones with Directors of each departments to share the feedback.

Niagara Falls, Ontario

As a member of the Executive Committee, drive the Table Games strategy for the organization. Lead a significant sized team that includes operations, planning, forecasting, new product, skills training, budgeting, coaching, developing, marketing etc. Determine optimal means to drive business and provide exceptional customer experiences. Specialized in.

Responsibilities included the day to day operations of the Table Games Department which include: generating incremental revenue, managing payroll and benefits, input into credit decisions, marketing, policy enforcement, scheduling, budgeting, purchasing, staff engagement, customer service challenges, working closely with the regulators to ensure compliance.