John Stapf Email & Phone Number

Chicago, Illinois, United States

Plymouth Meeting, Pennsylvania, United States

Provided accurate and timely resolutions to Accolade Health Assistants (AHA's) for clients' problems, while providing coverage knowledge. Mediated claim disputes with partner health plans, ensuring compliance with internal and external business processes. Contacted health insurance carriers, enlightening representatives on intricate provisions of the plan. Established strong relationships with health plans and payors, actively listen to clients’ concerns, and offer critical thinking to take appropriate action.

Plymouth Meeting, Pa

* Provided first-line assistance for member's questions relating to post-service coverage of medical treatment or services, which includes researching and resolving benefit claim issues, billing discrepancies, coding errors, insurance claims processing problems.* Educated members on the components of their benefit plan coverage. * Handled assigned cases in a timely manner and identify opportunities to resolve the issue by working with plan documents, carriers, providers, and members. * Remained current on knowledge of Flexible Spending Accounts (FSA), Health Reimbursement Accounts (HRA), Health Savings Accounts (HSA), and benefits Summary Plan Descriptions (SPD) to resolve billing issues. * Exercised exceptional customer service skills in an effort to optimize each contact with the member.

Orlando, Florida Area

Effectively resolved client issues in a timely manner by managing dialogue with customers related to property damage. Key responsibilities included completing estimates of customer property damage and issuing of payments to customers. In addition, I facilitated the replacement of destroyed personal property and when necessary, helped customers find alternate living quarters until they can return home.

Greater Philadelphia Area

Served as main corporate representative for six mid-market clients, each with average total plan assets of $100M and more than 1,500 employees. Facilitated 401(k) retirement plan strategy, development, and implementation.• Led cross-functional teams in a matrix environment, including custom reporting, compliance testing, and operations; liaised between teams and clients, providing a consistent point of contact for all issues.• Strengthened relationships with clients through educational and promotional programs; functioned as client resource by engaging in dialogue regarding benefit plan offerings and services, uncovering needs and creating service value.

Greater Philadelphia Area

Horsham, Pa

Administered the flexible benefit plans of three large clients. Worked with plan sponsors to resolve plan and participant issues.