Reporting to the COO, as the Senior I.T. Manager, I am responsible for all of AGADA’s technical needs, whether on premise or cloud based, making sure we take full advantage of the available features and help streamline operations across departments as well as supporting the researchers with their tasks. - Project Manager for all IT company initiatives - Work closely with QA department to ensure compliance and accurate documentation, including creating SOPs for various processes - Design and implement disaster recovery/business process continuation plan - Vendor relationship management - Research, select & implement the best tools for helping AGADA perform its duties - Develop and implement staff training plans for new technology and systems

Reporting to Director of I.T., I lead a team of I.T. professionals in the pursuit of continuous improvement for streamlining and optimizing the company through automation, process improvement and maximizing the benefit of existing tools. Downsized due to Covid. - Supervise a staff of 8, made up of helpdesk agents, programmers and database developers - Oversee daily operation of the company, making sure trouble-tickets were addressed and needs of the various departments were met - Project Planner / Manager for all IT company initiatives (across North America - locations across Canada & the U.S.) - Implement project tracking standards for assuring that projects are proceeding, and escalating when necessary - Make sure technical aspects of company’s operation matched regulatory requirements (Dept. Of Transportation and various legal entities / partners) - Vendor relationships and coordination of consultants as needed (across North America - locations across Canada & the U.S.) - Develop and implement new reports using Microsoft SSRS platform - Implement internal e-com system for drivers - Implement internal digital signage system (Xibo) - Oversee security systems (Avigilon) - Development of staff training plans for new systems (like Office 365 / Microsoft Teams, new ELD - Electronic Logging Device - system)

As a member of the Senior Leadership Team, reporting directly to the CEO, I was responsible for all aspects of I.T. at the Kerr Group. I was also responsible for creating budgets, policies and procedures, relationship management with partners and suppliers, and creating innovative ways to help grow the company. - Project Planner / Manager for all IT company initiatives (locations across Canada (NL, NS, NB, ON, AB, BC) - Designed and implemented virtual infrastructure based on Microsoft Hyper-V - Designed and implemented disaster recovery / business continuation plan - Hands-on day-to-day management of / troubleshooting various in-house and third-party systems such as Office 365, Salesforce, Samsung phone system - Vendor relationships and coordination of consultants as needed - Product research and purchase negotiations for hardware and services (Bell, Dell, 3rd party consultants) - Android Mobile Device Management Platform (Airwatch & Midori) - Develop custom in-house payroll reports using Crystal Reports - Developed and implemented Cyber-security strategy to train staff, in order to avoid phishing attacks

Responsible for maintaining all technology used in the Credit Union Atlantic system, supporting Windows, Mac OS X and Hyper-V platforms. - Project manager for several company-wide implementations including complete infrastructure rebuild (network, workstations, servers, phone system). - Vendor relationships and coordination of consultants as needed. - Member of CUTAG (Credit Union Technology Advisory Group) - Designed and implemented Business Continuity Plan - Managed Office 365, Cisco VOIP system and several custom & banking industry apps

Responsible for all technological aspects of the business, from day-to-day operations to ensuring continued viability and alignment of I.T. with stated business goals.- Project Manager for all I.T. company initiatives & employee training- Successfully researched, planned and implemented new CRM platform- Developed company I.T. policies and procedures- Developed annual budget and managed supplier relationships- Managed partner needs such as EDI connections- Supported business decisions with accurate and detailed reports using Crystal Reports & SQL queries in conjunction with Syspro ERP- Created disaster recovery plan- Supported both Windows & Mac platforms- Used design skills to create all print ads, promotional videos & websites

Responsible for all aspects of Theatre’s I.T. operations and support including Administration Office, Theatre School, Box Office and Production department.- Managed servers, networks, desktops (Windows & Mac), website, security and e-com- Developed company I.T. policies and procedures- Created annual budget and managed supplier relationships- Employee training on as-needed basis- Researched, designed and implemented Disaster Recovery plan- Supported ever changing group of users as shows changed (incoming Designers, Directors, Actors etc.)

Promoted several times, quickly moving from front-line sales & support to Web Developer / Graphic Designer, to Project Manager, and finally Purchasing Manager.As Project Manager, I completed several company-wide projects entailing successfully coordinating approximately 50 staff across 5 branches throughout the Atlantic Provinces.As Purchasing Manager, I created and maintained supplier relationships, and had the Warehouse, Production and Marketing departments reporting to me.