John Stevens Email & Phone Number

Bellevue, Wa, Us

Bellevue, Wa, Us

Charged with bringing The Un-Carrier to America's hometowns and growing consumer share across 775 small markets that represent 54 million US households.Coordinate cross-functional efforts and enterprise resources to deliver network and distribution build along with market investments required to serve previously underserved communities.Lead national team of local market leaders responsible for forging community connections and growing T-Mobile consumer relationships in America's smaller markets and rural areas.

Overland Park, Kansas, Us

As the head of Sprint's largest region, I held full profit and loss responsibility for an annual revenue stream of $3 billion. My role encompassed overseeing all customer acquisition and retention strategies for three major brands, spanning both the consumer and business sectors.Under my leadership, I achieved consecutive years of unparalleled growth and profitability for the company. This success was driven by the effective execution of sales strategies and distribution plans across various channels, segments, and brands.One of my notable accomplishments was pioneering and implementing a groundbreaking service approach across more than 3000 points of distribution and multiple call centers. This initiative resulted in record-breaking Net Promoter scores and industry-leading customer retention rates.My contributions to the company were recognized through multiple annual awards and commendations from the Senior Leadership Team, highlighting my reputation as a dynamic leader in the organization

Overland Park, Kansas, Us

Recruited to spearhead the development and execution of Sprint's retail strategy across its network of retail stores following the merger between Sprint and Nextel. Formulated a comprehensive retail distribution strategy, including retail facilities and portfolio management programs.Established a standardized retail operating platform, encompassing store design and merchandising standards, labor management systems, inventory allocation processes, and retail employee training and compensation programs.Led a complete overhaul of communication and go-to-market approaches.These efforts led to a significant transformation of the customer service experience, achieved through frontline empowerment, deployment of new systems, and a reimagined engagement model. This transformation resulted in Sprint being recognized by JD Power and ACSI as the top wireless provider for retail experience.

Us

I had the privilege of being part of one of the most rapid success stories in American retail history. My journey with Hollywood Video began as a part-time associate while I was in college. During my tenure, I witnessed and contributed to the company's remarkable growth from 13 stores to over 4000.My role was pivotal in the company's expansion, and I progressed through various leadership positions across multiple markets in the US. This journey culminated in my appointment as Vice President of Retail at the company's headquarters.In this capacity, I led several HQ teams, including finance, capital planning, training and development, product planning, merchandising, facilities, inventory, logistics, and retail operations. My contributions were recognized, and I was promoted to Senior Vice President of Operations in 2006 following the merger with Movie Gallery