John Stevens work email
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With nearly 20 years experience in the telecommunications and retail sector, John has the unique perspective of being credited with serving as an integral part of one of the fastest retail expansions inhistory and for playing a key role in the turnaround effort for one of the world's largest telecommunications companies.An Integrity-Based Leader with a reputation for cultivating a culture of caring and respect, John possesses an exceptional track record of managing multifaceted consumer organizations. A Strategic thinker quick to decipher data, spot pitfalls, identify opportunities and apply analytical rigorto drive effective solutions John has been recognized for:1. Serving as an integral part of one of the fastest retail expansions in history and supporting the growth of more than 3000 retail locations nationwide.2. Turning around the performance of 1500 struggling corporate retail stores.3. Being a Dynamic Leader who actively drives winning outcomes.4. Managing Multifaceted Consumer Organizations.5. Service Excellence: exhibited through record-setting net promoter scores and high consumer retention rates.6. Effective Team Management & Leadership Development: specifically, through the creation and implementation of an innovative leadership development program, helping current employees achieve more leadership roles internally as well as new employees ascend into leadership positions Based in Dallas, TX, John and his family enjoy an active lifestyle and a busy schedule of traveling for sports, dance and their foundation. John also has enthusiasm for serving in his local community and church holding multiple volunteer roles.
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Senior Vice President Consumer Operations And PlanningT-Mobile Jun 2024 - PresentBellevue, Wa, Us -
Vice President Small Markets And Rural AreasT-Mobile Apr 2020 - Jun 2024Bellevue, Wa, UsCharged with bringing The Un-Carrier to America's hometowns and growing consumer share across 775 small markets that represent 54 million US households.Coordinate cross-functional efforts and enterprise resources to deliver network and distribution build along with market investments required to serve previously underserved communities.Lead national team of local market leaders responsible for forging community connections and growing T-Mobile consumer relationships in America's smaller markets and rural areas. -
Region PresidentSprint Aug 2008 - Apr 2020Overland Park, Kansas, UsAs the head of Sprint's largest region, I held full profit and loss responsibility for an annual revenue stream of $3 billion. My role encompassed overseeing all customer acquisition and retention strategies for three major brands, spanning both the consumer and business sectors.Under my leadership, I achieved consecutive years of unparalleled growth and profitability for the company. This success was driven by the effective execution of sales strategies and distribution plans across various channels, segments, and brands.One of my notable accomplishments was pioneering and implementing a groundbreaking service approach across more than 3000 points of distribution and multiple call centers. This initiative resulted in record-breaking Net Promoter scores and industry-leading customer retention rates.My contributions to the company were recognized through multiple annual awards and commendations from the Senior Leadership Team, highlighting my reputation as a dynamic leader in the organization -
Vice President Branded RetailSprint Jul 2007 - Jul 2008Overland Park, Kansas, UsRecruited to spearhead the development and execution of Sprint's retail strategy across its network of retail stores following the merger between Sprint and Nextel. Formulated a comprehensive retail distribution strategy, including retail facilities and portfolio management programs.Established a standardized retail operating platform, encompassing store design and merchandising standards, labor management systems, inventory allocation processes, and retail employee training and compensation programs.Led a complete overhaul of communication and go-to-market approaches.These efforts led to a significant transformation of the customer service experience, achieved through frontline empowerment, deployment of new systems, and a reimagined engagement model. This transformation resulted in Sprint being recognized by JD Power and ACSI as the top wireless provider for retail experience. -
Senior Vice President OperationsHollywood Entertainment Jun 1993 - Jul 2007UsI had the privilege of being part of one of the most rapid success stories in American retail history. My journey with Hollywood Video began as a part-time associate while I was in college. During my tenure, I witnessed and contributed to the company's remarkable growth from 13 stores to over 4000.My role was pivotal in the company's expansion, and I progressed through various leadership positions across multiple markets in the US. This journey culminated in my appointment as Vice President of Retail at the company's headquarters.In this capacity, I led several HQ teams, including finance, capital planning, training and development, product planning, merchandising, facilities, inventory, logistics, and retail operations. My contributions were recognized, and I was promoted to Senior Vice President of Operations in 2006 following the merger with Movie Gallery
John Stevens Skills
John Stevens Education Details
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Brigham Young University
Frequently Asked Questions about John Stevens
What company does John Stevens work for?
John Stevens works for T-Mobile
What is John Stevens's role at the current company?
John Stevens's current role is Senior Vice President at T-Mobile.
What is John Stevens's email address?
John Stevens's email address is jo****@****int.com
What schools did John Stevens attend?
John Stevens attended Brigham Young University.
What skills is John Stevens known for?
John Stevens has skills like Retail, P&l Management, Team Leadership, Customer Experience, Direct Sales, Income Statement, Merchandising, Profit, Driving Results, Retail Sales, Market Planning.
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