Leading and developing the IT Services team of 6 direct reports overseeing 3 Internal Telstra Health Service Desks, Internal Applications and Business Operations. Areas covered include Atlassian Stack (JIRA & Confluence), Dynamics 365 Finance, Customer Engagement and Human Resources, Office 365.

Leading and developing the IT Operational team of 6 direct reports overseeing the Telstra Health Internal Service Desk, Internal Applications, Business Operations, Infrastructure Operations, Security Operations and Networks. Areas covered include Atlassian Stack (JIRA & Confluence), Dynamics 265 Finance, Customer Engagement and Human Resources, Office 365, Azure. HAN Network, EUC, F5 boundary devices and Splunk log interrogation for Security Control.

Responsible for Dynamics 365 and Atlassian stack.

Lead delivery of Telstra Health’s API Shared services program based on microservices using docker and Kong API Control. Governance and standards process for API integration.Lead small development team working with Terminology Server, Billing (Medicare Enterprise Adapter, DVA and Private Billing), API Server (Kong).Completed Proof of Concept to connect Practice Management Systems into the National Cancer Registries run by Telstra Health.Worked on integrating Practice Management Systems into the National Cancer Screening Register using LH7 FHIR and Smart App Launch Framework. Dynamics 365 CRM marketing implementation and ServiceDelivered program of work.Research into Integration Engines with requirement to support all versions of FHIR.

Leading and developing the competencies of 5 direct reports overseeing a total staff complement of 26 including programmers, application specialists, DBAs and specialist consultants for the internal Application Support DivisionDirectly responsible for overseeing all aspects of application support and development related to media development and associated technology issues within SalmatOverseeing continued application development of the Salmat media application, Phantom and Swiftplan agency tool; including feeds from Weather.com, IVR, GPS positioning, SMS applications, Lasoo and Universal Catalogue applicationsExecuted shutdown of underperforming Fuse business including staff redundancies, client interactions, stock transfer and business close. Negotiated successful movement of staff to a new external business.Along with the Development Manager, implemented Sonarqube continuous code quality control.Implement Salesforce CRM for our LDN Business.

Directing and supervising 4 direct reports responsible for a total staff count of 37 including programmers, project managers, application specialists, business support analysts and specialist consultants for both the internal Application Support and Development.Key AchievementsStreamlining FTEs for support of Letterbox applications by reducing manpower from 13 to 6; resulting in significant savings whilst maintaining application control and support levels during a time of tight development restrictionsRestructuring and growing the support and development team from 6 to 15 at markedly reduced cost by using off-shore programming; shifting some roles to the Philippines to create a blended Australian / off-shore teamIncreasing support capacity by expanding the programming team into Sri Lanka, adding another 8 programmers, 2 QA analysts and one DBAAdditional leadership responsibility bwith business services team, improving morale and efficiency after retrenchment of their previous managerGenerating multimillions cost savings through reconfiguring of the distributor payments process as well as the area representative payments systemSaving $300k by designing, developing and implementing an internal enhancement program of work to improve efficiency of the Letterbox business and cut cost of sales; instituting control mechanisms to maintain savings continuitySetting clear outcomes and direction in realigning the national business support service and non-IT project areas towards providing state-based operations co-ordinated and centralised servicesEliminating project disarray and non-completion by establishing a non-IT project selection process for prioritizing and efficiently executing projects relative to available resourcesEarlier adopter (2009) of agile programming techniques, Scrum for Projects and DevOps for Business As Usual. Implemented Atlassian suit of products to facilitate these changes. (JIRA, Bamboo, Confluence, Tempo Timesheets, Xray Test control)

Supervising 5 direct reports responsible for a total staff count of 30 including programmers, project managers, application specialists and specialist consultants for the internal Application Support and Development DivisionOverseeing all aspects of non-manufacturing internal application support and development as well as business analysis, project management of internally directed projects and DBA functions for the Targeted Media and Corporate DivisionsOverseeing continued application development of the Salmat targeted media application, Phantom, including feeds from Weather.com, IVR, GPS positioning and SMS applications while also addressing all associated technology issuesResponsible for the application support of, but not limited to, PeopleSoft Enterprise One, Kronos Time Recording, Ingenuity Payroll, HRenterprise (Employee Connect), Heat Help Desk & Issues Management, Goldmine contact management, eRoom collaborative software and TM Phantom applicationKey AchievementsDirectly contributing to the smooth transition of Salmat from a central IT organisation into a decentralised, divisional-based organisation through management assistance; facilitating a more targeted business outcomes resource focus Directing and managing the Salmat targeted media project “Mercury” in providing external client access to core media information as well as project “Griffin”, providing internal users with continuous information on the delivery lifecycleSuccessfully directing and managing the deployment and configuration of a GPS auditing system for the Targeted Media DivisionUpgrading the Phantom J2EE applications to consist of over 6k objects, supporting the delivery of 4.5 billion articles per annum and paying over 30k people every weekSuccessfully upgrading PeopleSoft’s Enterprise One Finance application from version 8.0 to 8.11

Supervising 9 direct reports responsible for a total staff level of up to 67 including programmers, project managers, application specialists, DBAs and specialist consultants for the internal Application Support and Development DivisionKey Achievements Developing a successful and reputable professional application support and development team within Salmat, integrating various dysfunctional areas into a coherent serviceReducing overall costs by creating a multi-discipline support structure, bringing together support components to leverage skills and increase coverage of applications with an initial core of 8 peopleIntegrating the teleservices operational IT areas into a mainstream IT environment, successfully reallocating resources and stabilising the environment; setting up clear direction for the teleservices applications and personnelDeploying the PeopleSoft’s Enterprise One Finance application project on time and under budgetSuccessfully deploying the Kronos time recording system, Heat Help Desk, issues management software and eRoom collaboration software across SalmatControlling the design, development and deployment of a set of internal eEmployee applications for travel requests, leave requests and mileage claims, including integration back into Micropay payroll functionsDesigning, developing and deploying Salmat’s Phantom application, foundation of the Letterbox business, as a J2EE application; involving up to 10 contract and permanent programmers over a period of 2 years and at a cost of $2.1 million wherafter it was deployed over a 12-month period to 5 Australian states and to New ZealandDeveloping and deploying the Salmat Despatcher mail lodgement application successfully