John Stoffer's Location
New Market, Maryland, United States, United States
John Stoffer's Contact Details
John Stoffer work email
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John Stoffer personal email
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About John Stoffer
Senior Information Technology ExecutiveI am a highly motivated and versatile IT professional with a comprehensive background in system operations, infrastructure, and the service delivery and support of critical IT services and solutions for global business communities. My expertise spans across the MSP, Financial and Education sectors, where I have consistently driven improvements in service performance and cost reduction. With a strong work ethic and the ability to communicate effectively at all levels, I am committed to delivering exceptional results and fostering growth within dynamic organizations.
John Stoffer's Current Company Details
John Stoffer Work Experience Details
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Process Optimization SpecialistThriveNew Market, Md, Us
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Service Delivery ManagerThrive Aug 2024 - PresentFoxborough, Massachusetts, Us -
Director Of Information TechnologyMcdonogh School Dec 2022 - Aug 2024Owings Mills, Maryland, UsResponsible for managing 6 resources who are accountable for all technology needs, web development, data analytics and ITIL based Helpdesk support. Manage development life cycle for in-house Student Management and organization application modules. Introduced school wide efficiencies by introducing automated solutions to staff and academic faculty leveraging PowerBi Collaborated with Philanthropy and Diversity & Equality functions to build customized data analytics platform Reduced budget by 20% by consolidating tool set, managing telecommunications oversite and re- negotiating contracts Managed the introduction of several new platforms (Fresh Services ticketing system, Awareness/ Phishing, and Tenable vulnerability scanning) -
It DirectorPure Finance Group Mar 2021 - Nov 2022Laurel, Maryland, UsDirect all aspects of Technology both internal and external for the organization. Organization consists of Executive Team, Underwriting, Compliance & Risk, Credit & Data Analytics, Sales, Marketing and Relationship Management Lead organizational transformation efforts to improve customer/client satisfaction Performed Six Sigma based organizational wide review Built Priority based solution based Solutions included process changes, automation of repeatable task, software of configuration changes or the introduction of a new technology solution Driving Automation to improve efficiencies within the entire organization leveraging PowerBi and Azure Cloud Introduced automation to remove numerous repetitive and time-consuming tasks Held accountable for IT operating and capital budget Provide Strategic / Tactical representation within Executive group in developing standards, compliance and processes Implemented ITL framework-based Change Management and Problem Management processes Designed program, developed workflow and supporting documentation Introduced Carbide platform to deliver framework for Compliance, Cybersecurity and Risk regulations Leveraged corporate Awareness Training feature to satisfy Cybersecurity insurance requirements Built out SOC2 based templated for building corporate security models Technical Lead for all integrations with various third-party clients (e.g., Meridian Link, LexisNexis, DocuSign, Salesforce) Integrations included Azure cloud based architectural design for data replication and data analytics Introduction of LexisNexis platform to perform risk-based KYC, KYB, CIP and property search functions for application process. This reduced application turn time from 45 minutes to 8 minutes Designed and deployed remove based document signing features leveraging Docusign for both the application process and Consent purposes -
Sr.Systems ManagerFis Jan 2018 - Mar 2021Jacksonville, Fl, UsLead an organization accountable for all aspects of IT related to the Origenate Loan platform. Organization consists of System Administrative, Service Delivery and DBA resources tasked with Application and Infrastructure support. Teams comprised of 10 Service Delivery Engineers, 4 Infrastructure Engineers, 2 DBA’s and 2 Customer Service Representatives supporting financial transaction platforms Lead platform projects implementing High Availability, Technical Refresh and Service Improvement Implementation included migration from physical to virtual hardware in private cloud Driving Automation to improve efficiencies within Service Delivery and Infrastructure Migrated ticketing system to Jira Increased internal support efficiencies by driving Runbooks, internal Knowledge based, external FAQ’s and YouTube channel for video-based instructions Increased server build delivery from 1 week to 4 hours by constructing automated workflow, departmental assignments and scripting effort to install software and supporting applications Injected Qualys IT Vulnerability scanning into our deployment process to reduce risk exposure Held accountable for Origenate IT operating and capital budget Provide Strategic / Tactical representation within CIO in developing standards and processes Liaison for technical support with high profile financial clients (e.g., American Honda Financial, Truist, KeyBank and Citizens Financial) Provided reporting to major clients including uptime, problem log and incident reports. Represented FIS in bi-weekly meetings with client to review reports. Build reporting automation solution leveraging Power Automate, PowerBi and Tableau Collaborated with clients leveraging feedback loop and transparent discussion to define and re-focus direction -
Director, Network Security And SolutionsFirst Data Corporation Jan 2016 - Jan 2018Brookfield, Wisc., Us• Develop and manage cross functional System Administrative teams tasked with L2 Application support for applications in Digital Banking, TeleCheck, and Gift Card Solutions Teams consist of 26 Support Engineers supporting high volume of multiple financial transactional platforms Drove platform Technical Refresh, Cloud migration to AWS and Service Improvement Deliveries AWS migration consisted of technical stack assessment, Architectural design and collaborative effort with our development team to prepare platform for migration to cloud. Managed portion of NSS budget related to applications supported Reduced budget by 15% by implementing virtual server inventory analysis, Telco analysis, software license audit and contract negotiations Represented NSS for technical support with high profile clients (e.g. Starbucks, BestBuy, Amazon, Bank of Amer.) Collaborated with our Development arm to support Agile framework Increased our development cycle frequencies by introduction automation for code deployment, functional testing and infrastructure resource baselining. -
Director, It Delivery Services Audit And ComplianceFirst Data Corporation Jan 2015 - Jan 2016Brookfield, Wisc., Us• Management of System Administrative team tasked with vulnerability remediation. Team oversees Multiple Operating Platforms (Windows, Linux, UNIX and Middleware). Implemented process improvements and automation into remediation efforts leading to 20% increase in volume. Managed reporting function for tracking status for quarterly scans. Provided technical guidance for remediation of “critical” vulnerabilities identified in computing estate. Automation efforts included the introduction of BMC tool set for building standard in compliance frameworks, RoadRunner for testing and Ansible for deploying parameterized scripting solutions. Management and Representation of Delivery Services functional areas for external and internal audits. Managed internal process for implementing automated jobs to validate PCI DSS standards. Strategic representation for Operating System patching process migrating to third party vendor. Managed work streams and resource assignments for Audit and Compliance team Introduced Kanban process to assist in management of day-to-day assignments and encourage shift to Agile methodologies
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Director, Platform Delivery And Operations, Cloud ServicesPearson Jan 2014 - Dec 2014London, GbDevelop and manage Operational Engineering team and Database Services team during organizational transformation to implement Global Operational Support in a DevOPS framework by creating tighter bonds between functional teams. Used DevOPS Maturity model to baseline functional teams. Leveraged RACI Matrix, 9 box assessments to baseline individual performers. Worked with peer to build internal Tiger Teams to evangelize and implement DevOPS cultural transformation Manage Global Operations and Database Service team Team consists of 40 System Administrators and 45 DBAs located globally Team supported 20000 virtual/physical servers globally within 20 Datacenters Built ITL framework-based model to encompass Change Management and Incident Management Drove Platform quality to support high velocity changes Introduced automation tools for CI/CD pipeline. Tools included ServiceNow, Git, Jenkins, Selenium and Ansible Pushed Automation to optimize efficiencies within functional areas for build processes Introduced automation tools to improve quality and efficiencies. Tools included BMC, git, Selenium, Ansible, Chef, Puppet, New Relic and Splunk Build Self Service Cloud based catalog on AWS to drive cultural changes to build self-sufficient customers and increase delivery speed. Migrated existing On-Perm application platforms to AWS hybrid cloud model. Accessed current state of technical stack to build requirements Collaborated with peers to architect new Cloud infrastructure Managed migration efforts both internally and with our clients Develop Global standards across Pearson Technology to create “One Way” of working. Maintain IT related vendor relationships / contracts (Pearson wide Oracle, Microsoft and BMC global agreements) -
Executive Director Of InfrastructureWall Street English Jan 2007 - Dec 2013Barcelona, Catalunya, Es• Strategic/tactical representative of IT team with other internal units to improve the processes and technology needs to support our global business.• Develop and manage OPS engineering team to provide solutions and support to global network needs• Team consists of a DBA, two Sr. System Engineers and two System Administrator• Team manages over 150 servers, network devices, security, AD and VMware infrastructure to support global operation.• Manage Help Desk Support Team for Global Operations• Maintain IT related vendor relationships and contracts• Assist CTO in management of WSE IT budget, approximately $3 million• Serve as Project Lead for various IT related projects including:• Hosting virtualization: This project entailed an enterprise wide virtualization effort, leading to 70% reduction in the hardware footprint and a 15% increase in system uptime• ISO 9000/Audits: Lead for two ISO 9000 registrars that maintain zero non- conformities. Also served as the Lead for the Microsoft license audit that produced zero non- conformities. • SunGard DR: Lead for developing and implementing Disaster recovery plan for our hosting facility in Baltimore• Hosting Facility migration: This project entailed moving the Hosting facility from Baltimore to a Savvis-run POD in NJ2. This will allow the organization to reduce hardware/software costs and leverage PT resources more efficiently• Architected technology refresh of Internet based educational LMS • Introduced virtualization leveraging VMware for backend processing • Migrated web front end to AWS while also leveraging Akamai Content Delivery Network • Introduced automation in server build process and application delivery • Managed Global Support and Operational functions -
Network AdministratorWall Street English Jan 2004 - Dec 2006Barcelona, Catalunya, Es• Built new hosting environment for WSI • Designed new environment• Managed vendor relationships for purchase of all hardware/software• Built out environment (network infrastructure, server hardware and WSI platforms)• Migrated existing WSI platform from Barcelona to Baltimore• Scaled environment for growth of WSI network• Developed and Managed 24x7 global support structures for global operation.• Designed and implemented global support ticketing system• Developed team (HelpDesk Manager and three global HelpDesk Analyst’s)• Developed and Implemented after hours support solution• Lead Engineer for implementation and support of all IT related Projects including:• English Anytime: This new web based platform provides students and corporate entities the ability to study outside of our speaking centers.• BOL/ Premier: This project entailed converting our existing CD based offering to a web based platform.• Intranet Center: This project entailed providing our global Speaking Centers with an Intranet solution for the students to study• SSDS Split: This project entailed splitting our SSDS application into two geographical zones. This enabled our organization the ability to improve performance, implement maintenance windows and improve platform stability.• Akamai Site Acceleration/NetStorage: This project entailed using Akamai solutions to improve student study experience by distributing our digital content on Akamai’s global network.• Assisted VP of IT in management of WSI IT budget, approximately $1 million• Reduced global hardware/software costs negotiating global purchasing agreement with Dell and Microsoft.
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Web Engineer IiEci Software Solutions Apr 2002 - Jan 2004Westlake, Texas, Us• Lead member of the Production Operations team, supporting more than 100 Windows servers in a multiple master domain infrastructure.• Accountable for hardware, OS, performance tuning, IIS, MTS, and SQL Server installations and configurations.• Project lead for implementation and support of all production and development environments.• Project Lead for development and implementation of enterprise wide backup solutions.• Project Lead for development and implementation of network device monitoring system.• Project Lead for implementation of BlackBerry device solution.• Project Lead for development of QA network environment.• Project Lead for optimization/consolidation of front end web solutions.• Project Lead for Data Center relocation. -
Senior Technical AnalystSallie Mae 2001 - 2002Newark, De, Us -
Network AdministratorAmerican Association Of Helath Plans 1996 - 2001
John Stoffer Skills
It Management
Cloud Computing
Disaster Recovery
Management
Program Management
Team Leadership
Project Management
Networking
System Administration
Enterprise Software
Virtualization
Servers
Vmware
Windows Server
Microsoft Sql Server
Technical Support
Vendor Management
Business Analysis
Leadership
Network Administration
Databases
Data Center
Technical Writing
Staff Development
It Infrastructure Management
It Infrastructure Operations
Enterprise It Infrastructure
System Deployment
System Monitoring
Production Support
Customer Support
Operations Management
Application Support Services
Budget Management
Weblogic
Appdynamics
Jira
Confluence
Web Services
Oracle Database
Echo
John Stoffer Education Details
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Bethany College
Frequently Asked Questions about John Stoffer
What company does John Stoffer work for?
John Stoffer works for Thrive
What is John Stoffer's role at the current company?
John Stoffer's current role is Process Optimization Specialist.
What is John Stoffer's email address?
John Stoffer's email address is jo****@****ata.com
What schools did John Stoffer attend?
John Stoffer attended Bethany College.
What skills is John Stoffer known for?
John Stoffer has skills like It Management, Cloud Computing, Disaster Recovery, Management, Program Management, Team Leadership, Project Management, Networking, System Administration, Enterprise Software, Virtualization, Servers.
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