John Stone Email & Phone Number

Carrollton, Texas, United States

Irving, Texas, United States

Accountable for providing support for strategic-level customers across North, Central, and South America. Inclusive of break-fix support for multiple Trend Micro applications. • Member of the Strategic Support Team assisting Trend Micro’s top-tier customers secure their environments against cyber threats. • Traveled to customer’s LATAM office to provide on-site diagnostic and remediation services for their Trend Micro Products. Remediated multiple issues and identified additional items within the customers’ network that needed to be optimized. • Assisted with customers migrating from their on-premises application deployments to the cloud-based SaaS solutions offered by Trend Micro. • Trained in and supported Trend Micro’s XDR platform Vision One. This included integration with other Trend Micro products as well as 3rd Party Applications.

Southlake, Texas, United States

CHARGED with architecting and managing projects for a 14-member Customer Integration Team providing connectivity to Sabre products and day-to-day support while deploying applications and migrating new customers.• Lead a team of 14 architects and engineers working with global Sabre customers on complex connectivity projects while routinely working with PMs on projects ranging from 6 months to a year at various levels of complexity.• Pioneered solution to Covid-19 isolation requirements by building a Windows 2012 Server with virtualized Windows 10 clients in Sabre lab to support bandwidth utilization testing as well as to establish minimum bandwidth requirements for new applications.• Work closely with customers’ IT teams to set up access, resources, and successfully migrate Sabre software and applications across their systems while providing day-to-day troubleshooting and support throughout the project. • Helped build out and update the global corporate backbone for Sabre’s own in-house systems, including the regional hubs that allow customers to install their own connections to Sabre products and applications.• Interact with every department within Sabre from pre-sales and sales to project management teams, deployment teams, applications engineers, and upgrade teams to the company’s own data centers team members.• Work with sales and the customer to examine applications and services purchased to determine the level of connectivity necessary as well as assisting with order processing for necessary circuits, hardware, and other tech.• Assist the customer by migrating Sabre’s huge catalogue of offerings across their own network, making modifications to ensure the successful ongoing use of software, circuitry, access, and firewalls.• Employ a deep understanding of how the customer is connected to Sabre, making day-to-day support efficient and accurate with successful and timely issue detection whether it’s a Sabre issue or a customer issue.

Dallas, Texas, United States

LEAD architect and decision maker for a team of 5 while functioning as the network and systems administrator. • Sole contributor to the configuration of the network, the hardware, the software, the storage systems solutions, and backup processes, as well as connecting users and systems to the Haggar network and data centers.• Interacted with all levels of the company as lead technical support for the entire infrastructure from end users at various store locations to a direct line to the company’s top level of management and the CEO.• Lead technical support for all levels of the infrastructure including network hardware and configuration, SAN storage solutions, Wintel servers running everything from Windows 2000 to Windows 2008.• Executed enterprise-level networking projects such as migrating the company from Barracuda Spam Firewalls and implementing Border Gateway Protocol (BGP) to enable automatic failover to backup connectivity for the Internet.• Restructured how the company handles data management and recovery by installing an enterprise backup software system using CommVault Simpana.• Created an entirely new and secure B2B connection for ordering processing and invoicing to JC Penney.• Designed and deployed VMware ESX infrastructure to replace aging physical server hardware, allowing for a significant cost reduction and more efficient use of computing resources.• Deployed VMware virtual desktops to improve system performance, making maintenance easier while deferring the cost of upgrading desktop hardware within the corporate office.• Designed and implemented a remote access VPN solution to allow remote office workers to access their information securely over the Internet using Cisco ASA firewalls.

Dallas, Texas, United States

RESPONSIBLE for designing the company’s systems infrastructure as sole architect and network administrator. • Provided server monitoring and maintenance as well as network hardware monitoring and maintenance.• Converted Local Area and Wide Area Networks (LAN and WAN) from Novell IPX to standard TCP/IP.• Handled several special projects such as migrating to VoIP and deploying firewalls with a perimeter network while planning and successfully executing two data center moves.• Planned and implemented all network and server upgrades and replacements of hardware including migrating the Novell network to Windows Active Directory.• Trained all 1st and 2nd level support staff while acting as 3rd level support for all end users.

Addison, Texas, United States

WORKED on a broad range of projects for clients while solely responsible for designing the system’s infrastructures.• Provided Mac and PC technical support for clients like Pizza Hut and Fidelity Investments Inc., as well as Novell to NT 4.0 migrations and cc: mail administration.• Executed a large-scale Windows 95 migration for Children’s Medical Center Dallas and Source Services Staffing.