I’m a tenured Senior Customer Success Manager, having worked in fast-paced SaaS technology companies in numerous industries, including publishing, analytics, design, content marketing, real estate, and knowledge management software, to name a few.With over a decade of experience in the technology industry, I’ve worn many hats in all customer lifecycle phases. My goal with all my customers is to provide actionable insights, deploy resilient strategies that are straightforward and practical, and instill confidence to leverage the technology they're paying for.Above everything, I strive to champion strong relationships with client stakeholders and build powerful partnerships with organizations of all sizes.I have a proven track record of exceeding revenue targets, churn reduction, and creating long-term partnerships. In all interactions, I bring a healthy dose of curiosity, a dash of humor, and fun.Outside of work, you can find me collecting vintage band shirts, experimenting with different Michelada recipes, and running races for New York Road Runners (NYRR). I’m always open to networking and listening to new perspectives. Give me a shout if you want to talk shop about Customer Success, or send me goofy pet content.SPECIALTIES Customer Success, Account Management, Renewal and Contract Negotiation, Project and change management, Program Management, Community Management, Strategic and Executive Communication, Growth and retention, Long-term relationship management, and Data analysis