Interface with application development (AD) teams for internal account management. Managed projects relating to infrastructure upgrades for internal clients at all levels within the bank. Delivered technical service to clients, ensuring customer satisfaction. Prepared cost and charging reports, highlighting potential cost savings, and provided guidance in achieving those savings. Familiar with Agile methodologies (SCRUM).

Manager of a global team with 6 to 8 members (Singapore, London, Zurich & Chicago) providing 24/7 support of Business Objects Software (Versions 6.5 and Xir2) running on Windows Server 2000 and 2003. (This software is used is used by numerous teams across all areas of the Investment Bank)Responsible for planning and organising software roll-outsResponsible for the introduction of a new version of the software – Xir2, including migration of users’ documentsRegular meetings with the software vendor and key business users – in relation to software updatesResponsible for Problem Management for our entire group

Deputy manager for the team from January 2005Project Management of two important projects within TDC, both of which were completed on schedule and within budgetRemedy Trouble Ticketing System – discussion of specifications with other departments, dealing with the vendor, performing and administering tests, development and implementation of a number of change requestsCrystal Reports – responsible for all aspects of the project from software selection and installation, report specification, design and development, scheduling and report deliverySpecification, design and development of universes and reports using Business Objects Version 6Internal technical support for a key customer facing Service Assurance Management system, based on Proviso software