John Strukl Email & Phone Number

Elk Grove Village, Illinois, United States

Provide reliable technical support and help customer becoming familiar with company products. Supervise Technical Support engineers to be successful in their roles. 1. Provide technical promotion to increase awareness of our products to the market2. Provide technical support to help customers selecting and using our products.3. Provide customer and/or market feedback to the company in order to better assist customers, market products and develop new products in the futureJob Functions: • Plan new activities and improve the existing activities, such as seminars, the technical forum and/or other activities.• Coach and mentor the employees at the regional group.• Develop and foster participation and cooperation of regional members for improvement of company• Plan activity goals of the group members and review the process and the results.• Be OM USA policy expert• Plan and set achievement goals of the department goals.• Plan new employee training and be a mentor to newer employees. • Plan and present technical seminars to customers live or via recoded video. • Provide the technical articles (topics) and answer the questions to the Technical Forum.• Attend trade shows or promotional activities and provide on-site technical support as needed. • Qualify customer’s needs and recommend products for their applications.• Qualify customer’s potentials and distribute information as leads.• Support customers understanding of the functions and specifications of the products.• Provide sizing calculations and recommend products for applications. • Support customers with programming and troubleshooting the products.• Follow up with customers and update product recommendations or solutions as needed.• Work with other groups and departments to support customers or projects• Log activities and information gathered from customers and market to the CRM and report the activities as needed.• Perform the responsibilities with minimum supervision.

Elk Grove Village, Illinois, United States

Provide technical support to customers regarding Company sub-fractional horse power electric motors, drives, fans, motorized actuators, and associated motion control equipmentJob Functions:• Provide coaching to Inside Technical and Sales Support Representatives and new department hires as needed; • Provide technical support to customers on Company products, such as selecting and sizing products based on application needs, writing sample and troubleshooting programs, providing technical data and information, and troubleshooting problems, by phone (free customer technical service phone number), email, chat and web casting;• Provide customer service to customers, such as price and delivery information;• Resolve customer complaints, elevating matters as needed to management;• Coordinate, support, and/or attend local sales promotion (including direct mailers, e-mail, seminars, trade shows, and motion/motor fairs) as requested;• Relate marketing information obtained from customers to appropriate personnel;• Call prospective customers in designated market area to qualify leads and explain type of services or products offered;• Distribute leads to the respective sales office;• Work with sales representatives to develop and maintain the relationship; • Make presentations to customers, distributors, or employees as required;• Provide employee technical training;• Write reports as requested;• Build and maintain customer relationships.

Elk Grove Village, Illinois, United States

Provide technical support to customers regarding Company sub-fractional horse power electric motors, drives, fans, motorized actuators, and associated motion control equipmentJob Functions: • Provide technical support to customers on Company products, such as selecting and sizing products based on application needs, writing sample and troubleshooting programs, providing technical data and information, and troubleshooting problems, by phone (free customer technical service phone number), email, chat and web casting;• Provide customer service to customers, such as price and delivery information;• Resolve customer complaints, elevating matters as needed to management;• Coordinate, support, and/or attend local sales promotion (including direct mailers, e-mail, seminars, trade shows, and motion/motor fairs) as requested;• Relate marketing information obtained from customers to appropriate personnel;• Call prospective customers in designated market area to qualify leads and explain type of services or products offered;• Distribute leads to the respective sales office;• Work with sales representatives to develop and maintain the relationship; • Make presentations to customers, distributors, or employees as required;• Provide employee technical training;• Write reports as requested;• Build and maintain customer relationships.