John Stuart Email & Phone Number

Johnston, Iowa, United States

Responsible for advising executive level leadership on all customer acquisition operations and training matters to meet the annual sales mission. Oversee the day-to-day supervision of 27 team members. Serves as an expert on all matters related to customer acquisition and sales goals. Ensure compliance in strategic sales in accordance with organizational policy and procedures. Review and approve state marketing plan. Collaborate with executive level leadership to stay in synch in all goals and activities.- Oversee specialized projects, local and national training, and mentor and coach 127 full-time team members to build rapport and develop customer relationships- Budget management of over $2 million annually through establishment, monitoring, and communication of performance, allowing the Customer Acquisition & Retention Department to stay within assigned budget- Analyze, prepare, and manage training and incentive events for new customers from across Iowa and United States - Attract, lead, coach, and develop new talent, sales managers, and operations/training professionals by conducting focused training and orientation to sales process including resources/support leading to success at all levels- Coordinated with all Operations Sections (Administration, Logistical, Marketing, Resources) to ensure recruiter and customer satisfaction

Johnston, Iowa, United States

Responsible for Southwestern Iowa and Des Moines area and supervised section of customer acquisition department. Technical expert for senior leadership regarding customer acquisition techniques and standards. Oversaw the health, welfare, morale, training, and development of 13 team members. Sets and enforces high standards of conduct and appearance. Cultivated a team that led the State in customer acquisition and training completion successes for 3 years. - Supervised the activities of over 250 team members to ensure company and organizational goals were achieved once a month during drill weekends- Coached and mentored 13 team members in customer interactions to foster customer responsiveness, innovation, and adaptability, resulting in top performing team in the State- Coordinated multiple training and mission events leading to 668 new customers - Monitored and analyzed statistical data and key performance indicators using a variety of automated systems to monitor production, provide historical data, and identify opportunities for improvement- Align with Operations Officers & Sales Managers to set up face to face meetings to improve the support for the recruiter & customers

Sw Iowa & Council Bluffs Area

Provided leadership, guidance, focus, intent, and direction to assigned leaders and team members at units. Responsible for the health, welfare, administration, supply, and training of the team members who are geographically dispersed over 3 regions. Utilize Customer Relationship Manager (CRM) program for all customer acquisition prospecting and processing activities. Worked with all school administration team members, civic leaders, centers of influence, and various other partners within the community. - Generated leads and prospects from Council Bluffs, Iowa and the Southwest Iowa region - Leveraged the National Guard Marketing & Sales to find new applicants & customers to enlist- Interviewed and processed qualified applicants for enlistment into the Iowa Army National Guard - Prepared forms and documents using specialized CRM software- Conducted formal and informational presentations in communities, high schools, and colleges- Led 24 team members annually in the Recruit Sustainment Program (RSP) physically, mentally, and administratively to prepare them for Basic Combat Training and Advance Individual Training

3.6

Bachelor Of Applied Science - Basc, Multi/Interdisciplinary Studies, 3.78

Associate'S Degree, Automotive Service Management, 3.8