John Sullivan Email & Phone Number

Dallas, Texas, United States

Dallas/Fort Worth Area

Bedford, Tx

All aspects of network, systems, telephony and communication configuration / administrationConsulting, implementation and support

210 W South St, Arlington, Tx ‎76013

Responsible for all aspects of Technology Leadership and Administration including Networks, Applications Databases, Telecommunications, Web, ETC.Perform implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system proceduresPerform systems security administration functions, including creating customer profiles and accounts, monitor and manage system resources, perform systems backups… Show more Responsible for all aspects of Technology Leadership and Administration including Networks, Applications Databases, Telecommunications, Web, ETC.Perform implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system proceduresPerform systems security administration functions, including creating customer profiles and accounts, monitor and manage system resources, perform systems backups and recovery procedures, write or modifies basic scripts to resolve performance problemsManage and Trouble Shoot ESI VoIP SystemESI-200 Communication Server 50 + ESI IP phonesMaintain system documentation and logsTroubleshooting and diagnostics of production problems Maintain network security authentication including IP telephony security, application security, administer secure links with public key encryption, anti-virus, user authentication; Microsoft Exchange 2010, Office 365 AdminMicrosoft SQL 2008 R2 , 2016 AdminMicrosoft Server 2008 R2 - 2012 R2 AdminBusiness class fiber, T1 circuits, PSTN circuit, Broadband Internet trouble shootingStay current with new security and network monitoring technologies, applicable laws and regulations. Show less

Dallas/Fort Worth Area

BOA and FedEx projectsSite conversions to SIP, mixed environment integration and troubleshootingEnterprise, regional, branch, mixed environment site deployments, additions, relocation and supportCisco Unified Communication Manager configuration and troubleshootingCisco Unity and Unity Connection configuration and troubleshootingCisco Emergency Responder configuration, testing and troubleshooting-CER lead for teamCisco VoIP phone configuration, implementation and… Show more BOA and FedEx projectsSite conversions to SIP, mixed environment integration and troubleshootingEnterprise, regional, branch, mixed environment site deployments, additions, relocation and supportCisco Unified Communication Manager configuration and troubleshootingCisco Unity and Unity Connection configuration and troubleshootingCisco Emergency Responder configuration, testing and troubleshooting-CER lead for teamCisco VoIP phone configuration, implementation and troubleshootingCisco IOS configuration and troubleshooting in an Enterprise environmentConfiguration, modifications, testing and troubleshooting of Voice Router, PSTN circuits and Voice GatewayQOS and VLAN configuration, testing and trouble shooting Trunk configuration, testing and troubleshootingCommunicate well with venders, telco’s, coworkers, management, local and remote resourcesUCX and ACT testing and troubleshooting Show less

Dallas/Fort Worth Area

Bank of America project Cisco Unified Communication Manager server builds and fail-over testingCisco Unity server builds and failover testingExchange server buildsCisco Unified Communication Manager configuration and troubleshootingCisco Unity and Unity Connection configuration and troubleshootingCisco Emergency Responder configuration, testing and troubleshootingCisco VOIP phone configuration, implementation and troubleshootingCisco IOS configuration and… Show more Bank of America project Cisco Unified Communication Manager server builds and fail-over testingCisco Unity server builds and failover testingExchange server buildsCisco Unified Communication Manager configuration and troubleshootingCisco Unity and Unity Connection configuration and troubleshootingCisco Emergency Responder configuration, testing and troubleshootingCisco VOIP phone configuration, implementation and troubleshootingCisco IOS configuration and troubleshooting in an Enterprise environmentContributed to improvement of Bank of America's processes and documentation Show less

Grapevine

Responsible for the management oversight and leadership of the Information Technology staff, volunteers, vendors and infrastructure systems at all six Fellowship Church locations.Lead and manage individual contributors to encourage peak performance and improvement in skills and abilitiesConsistently meet with ministry leaders to assess their needs and ensure that processes and systems are functioning together toward common goalsDevelop and maintain strong relationships with other… Show more Responsible for the management oversight and leadership of the Information Technology staff, volunteers, vendors and infrastructure systems at all six Fellowship Church locations.Lead and manage individual contributors to encourage peak performance and improvement in skills and abilitiesConsistently meet with ministry leaders to assess their needs and ensure that processes and systems are functioning together toward common goalsDevelop and maintain strong relationships with other IT leaders in both ministry and corporate sectors to share best practices and creative infrastructure solutions and resourcesManagement and oversight of all expenses and budget planning in cooperation with ministry leaders and CFOEscalation point for all technical issues and trainingResponsible for all aspects of systems administration including networks, applications, databases, and telecommunications. Perform implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system proceduresPerform systems security administration functions, including creating customer profiles and accounts, monitor and manage system resources, perform systems backups and recovery procedures, write or modifies basic scripts to resolve performance problemsMaintain system documentation and logsTroubleshooting and diagnostics of production problems Maintain network security authentication including IP telephony security, application security, administer secure links with public key encryption, anti-virus, user authentication; Microsoft Exchange AdminMicrosoft SQL AdminSAN AdminMicrosoft Server AdminNEC PBX AdminMicrosoft Great Plains \ Dynamics Financial AdminMicrosoft Retail Management System (RMS) AdminStay current with new security and network monitoring technologies, applicable laws and regulations. Show less

 Responsible for the daily operations of the Enterprise team consisting of 15 Engineers and 2 Tech Leads Develop and motivate a high performance team of engineers to deliver excellent technical solutions and customer service in an accurate and timely manner Manage relationships with customers and engineers to ensure the highest customer satisfaction Manage expectations and redirect resources to meet the needs of the ever-changing business Collaborate with other Managers… Show more  Responsible for the daily operations of the Enterprise team consisting of 15 Engineers and 2 Tech Leads Develop and motivate a high performance team of engineers to deliver excellent technical solutions and customer service in an accurate and timely manner Manage relationships with customers and engineers to ensure the highest customer satisfaction Manage expectations and redirect resources to meet the needs of the ever-changing business Collaborate with other Managers, Technical Leads, and Engineers to ensure the highest skills and knowledge to support our customer base and business partners Manage the development of outsource partners and assess trends in areas regarding training needs Liaison between Microsoft and outsource partners  Assist in technical development  Responsible for training and developing new partner call centers Deliver Windows 2000 training  Perform on-site and off-site mentoring Support customers and outsource partners prior to and during the Windows 2000 release  Work with Enterprise customers on technical problems, network design/implementation, and consult pertaining to Microsoft solutions Provide mentoring and training for new engineers Write and review Tech Net and Knowledge Base articles Maintain a lab environment for customer incident reproduction, bug isolation and escalation for hot fixes Assist in ongoing testing for Windows 2000 and Windows NT 4.0 Service Packs Worked with Fortune 1000 companies troubleshooting, maintaining, and developing cross-product solutions built on Microsoft platforms Performed on campus college recruiting and technical interviews for both college and industry applicants  Represented Microsoft Networking Team at technical conferences and engagements Show less

Ba, Management Information Systems

High School Diploma