Technical Lead
Current• As a tool architect, responsible for managing a wide array of functional duties, which include analysing the overall application architecture to ensure they are in line with the business requirement• Facilitated duties such as onboarding, configuring systems/ applications, performing troubleshooting of devices on Science Logics, along with developing a custom dashboard and alert threshold• Prioritize IT related issues as they arrive on Help Desk and escalation whenever required… Show more • As a tool architect, responsible for managing a wide array of functional duties, which include analysing the overall application architecture to ensure they are in line with the business requirement• Facilitated duties such as onboarding, configuring systems/ applications, performing troubleshooting of devices on Science Logics, along with developing a custom dashboard and alert threshold• Prioritize IT related issues as they arrive on Help Desk and escalation whenever required, analysed and reviewed logs to oversee if the problems are imminent and develop solutions• Owned the automation solutions for clients in addition to taking the onus of the entire process from analysing, conceptualization solutions to implementing service delivery• Interfaced with clients/ customers to identify the issues surrounding the business and identify the process for implementing technical solutions• Coordinated with the technical team, follow up with clients to ensure they are satisfied with the solution, identify tech support problem areas, assign them tasks, track the progress and ensure completion of work within timeline• Managed resources and accordingly provided complete technical support Show less
