I am a certified IT professional at ITIL Foundation. I hold 14+ years of rich experience in Network Management, Incident Management, Risk Mitigation, and Change Management. Additionally, I supervise the overall maintenance of computer systems, servers, and its configuration to ensure the entire operations are carried out smoothly.Besides, I have proven experience in automating solutions for clients after analysing and conceptualizing solutions to implement quick service delivery. Herein, I possess deft skills in identifying service requirements, configuring run book schedules on SC Orchestrator, and implementing PowerShell scripts for automation.As an astute IT professional, I have managed and implemented patches such as Microsoft patching across server blades and devices. In addition to utilizing various change management practices, release management, incident management, and risk mitigation to have an error-free operation and output.I also configured and implemented run book schedules on SC Orchestrator and administered System Center Configuration Manager 2012, and successfully transitioned Event Management (L2) team from Unisys to Tech M.I believe in constantly enhancing my skill sets to explore my capabilities and deftly manage challenges on the job front. Thus, I am a certified professional and expert in Science Logic. Besides, I am also Microsoft Certified professional in Microsoft Windows 2003 Server and Microsoft Certified Technology Specialist in SCCM 2007/ 2012.I have also been honored with multiple awards for providing deft service delivery. In addition, I was honored with Bravo Award for onboarding SCORCH patching from Onshore to Offshore and for automating Service Centre.I possess excellent communication skills backed by immense workmanship, thereby contributing to achieving high-quality results. Goal-oriented, flexible, and resourceful with a curious mind to learn new skills, impressive team management ability to collaborate with teams and implement accurate resolutions.