John Sutton Email & Phone Number

Pinellas Park, Florida, United States

Facilitated team calls with offshore teams to make recommendations to streamline processes.Maintained a month-to-month analysis for all invoices to track listing orders.Worked with the Senior BA team to combine different SharePoint sites into one central site.Assisted with purchased listing ordering reviews which resulted in over $20,000 in savings.Worked monthly SOX audits as well as managed internal audits for multiple vendors.Performed daily checks via SQL to insure all files/reports were available to offshore teams.Resolved escalations and acted as liaison for internal/external clients and offshore teams. Tested new processes and procedures prior to rolling them out to the offshore team.

St Petersburg, Florida, United States

Creation and validation of listing information in the White and Yellow pages. Assists sales partners with resolving issues with a customer’s advertising in the phonebook.Three year project with Frontier Communications on cleanup of Verizon listings in 14 states.Resolved customer complaints regarding listing appearance.Responsible of auditing of Verizon government listings in Virginia and Pennsylvania

St Petersburg, Florida, United States

Performed cleanup of legacy Verizon advertising prior to conversion to new CRM systemCommunicated with sales and other departments to resolve queries on advertisingInsured reports were completed in a timely and correct manner prior to directory shipping.Handled listing changes from sales and inform phone companies of changesProcessed copy sheets from advertisers prior to be sent to offshore for completionResponsible for Strategic Compare of all Verizon business listings in Virginia

Associate Of Arts - Aa

Bachelor'S Degree (Not Completed), Computer Science