John Swade, Mph Email & Phone Number

Toledo, Oh, Us

United States

Experienced Project Manager in the Managed Services Department at Hyland Software, a global leader in digital solutions. Skilled in overseeing end-to-end project lifecycles, I excel in delivering high-quality solutions to clients while ensuring seamless communication and collaboration across cross-functional teams. Leveraging my expertise in managing diverse projects, from implementation to ongoing support, I drive efficiency and customer satisfaction. Passionate about technology and innovation, I thrive in dynamic environments, where I lead teams to success through meticulous planning, resource optimization, and a client-centric approach.

•Responsible for liaising directly with key stakeholders and clients to design and implement OnBase solutions to help with content management in healthcare•With minimal supervisor oversight, research and develop potential solution for clients, including configuring application development tools•Responsible for testing proposed solution to ensure the product is functioning as designed, and responsible for resolving any potential issues in a timely manner•Develop plan for the migration of configured solution into production environment and support client throughout this process•Define and execute upgrade plans to the proposed software solution•Participate in conversations to define proper system infrastructure needs based upon the client’s technology landscape, with oversight from experienced team members•Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

While working as the General Manager at Hill Street Pub, I direct a team of seven employees, assess performance, evaluate training needs, and conduct training sessions to improve productivity and efficiency. I organize and conduct bi-monthly meetings with employees to share work progress and best practices.Following are the highlights of the value I bring to the Company:• I ensure smooth execution of daily operations, including inventory management in an efficient and cost-effective manner.• I deliver exceptional customer service by identifying and resolving problems, handling complaints, and answering queries in a courteous manner.

Travel to different hospitals across the country to assist in Go-Live events.Responsible for introducing Cerner platforms to new clients and answering all questions. Responsible for keeping active customer log of all installs and ongoing maintenance projects. Work closely with ongoing customers when it came to upgrades and system maintenance. Assist in preparing medical professionals for the new platforms they would be using.

Toledo, Ohio, United States

I worked as a COVID-19 Contact Tracer at Lucas County Health Department, where I assessed contact's ability to safely and effectively quarantine at home with adequate water, food, and other necessities.I provided approved information and guidance on quarantine procedures and what to do if symptoms develop. I coordinated referrals for testing, healthcare, and other supportive services, as needed, per local protocols.Following are the highlights of the value I brought to the Company:• I obtained and documented relevant information, including contact demographics, underlying medical conditions, and other risk factors.

In this role, I collaborated with paralegals in overseeing labor and employment cases, orchestrated policy and action plan for interpreter services, and created language service guide for patients.I contributed efforts towards managing daily activities by harmonizing with the Vice President It is worth noting that I utilized analytical and critical thinking skills while assessing medical records and subpoenas for multiple projects.

In this role, I counted and dispensed medication, communicated with patients effectively, and managed parts of pharmacy inventory.

•Attended weekly meetings with lab coordinator and other teaching assistants to discuss upcoming labs •Instructed a lab of 18 students once a week•Ensured experiments are run properly and equipment is handled carefully

Master Of Public Health - Mph, Public Health Law And Policy

Graduate Certificate, Disaster Medical Eduacation

Bachelor'S Degree, Biology, General