DUTIES --PGM & ADMIN SPT/CUST SVC & RELATIONS: Spts Military & Family Readiness Ctr at Joint Base Langley-Eustis, Virginia. First point of contact: Dlvrs agile cust svc to base populace. Responds to inquiries, sched appts, coords prompt issue resolutions. Maintains pgm rcrds & materials. Collaborates w/ staff & community partners to provide key qual-of-life pgms to military active-duty mbrs, families, and veterans. Pgms include (but not limited to): Transition assist (mil to civilian), employment & relocation, financial readiness, exceptional family mbr / family spt, dplymt prep & reintegration, casualty assist & survivor benefits, veterans benefits, volunteer resources.

ACCOMPLISHMENTS--Spearheaded collections prjct; prepped 33 files for legal rvw; extracted pymt data, assembled critical docs at attorney rqst--cleared 2-yr collections backlog in < 40 hrs / recouped $4K.--Aided Maint Sprvsr w/ vendor changeover; readied 40+ units for occupancy / Q2 ‘24; sched paint & clean, monitored work qual, ensured high std of excellence--resulted in 43% cost redux for unit turns / netted $17K for property budget. Nominated for Virginia Apartment Mgt Assoc (VAMA) Asst Community Mgr of the Year ‘24; Tm Awds include VAMA Property of the Year & Best Community Rehab Awd ‘23.DUTIES--OPS / PRJCT MGT: Assist Community Mgr (CM) operate 2 Class B multifamily housing sites/286 ttl units. Steer property & lead 2-mbr maint tm in CMs absence. Assist w/ special prjcts & other duties.--FINANCIAL MGT / ACCOUNTING / COLLECTIONS: Assist CM w/ revenue & expenses, mthly close-out accounting, invoices, rent pymts, delinquencies, legal notes & evictions.--RPTS / AUDITS / DATA PREP: Assist prep of wkly / mthly exec summaries & rpts incl financial / variance analysis, occ projections, reno prjct status & mkt surveys for corporate-lvl rvw. Complete periodic audits.--PROCESS MGT / CONSTRUCTION / QUAL CTRL / PROPERTY INSP: Track svc rqsts for timely completion; follow up w/ residents. Monitor vacant unit turns / renos / construction. Inspect property; assess safety, security & appearance; ID & correct deficiencies.--SALES & LEASING: Demonstrate strong sales & leasing skills. Guide tours / show property to prospective clients. Mng applications & leasing workflow IAW company policy & Fair Housing law.--CUST SVC & RELATIONS: Dlvr highest-lvl resident satisfaction thru responsive & professional interactions. Mng new resident move-ins. Organize on-site social events & resident retention initiatives.--OFFICE AUTOMATION: Demonstrate fluency w/ property mgt software & business apps, incl MRI, Nexus, Zego, LeaseHawk CRM, Microsoft Office.

ACCOMPLISHMENTS--Led multiple CY ’20 / ‘21 CAPEX prjcts worth > $311K; Repaired 70+ units, installed new pool heater & deck, fixed parking lot asphalt & curbs, replaced gutters & downspouts, upgraded electric panels in 45 units / 25% of property--Max’d cust satisfaction; Modern Msg pos rvw score surged above 800--Top 10% performer for Oregon state. --Mng’d $164K landlord comp state funds for COVID-19 pandemic; Guided 16 residents thru complex app process, secured pymts / squared account ledgers–Cut delinquency rate 75% & captured $64K / 3% NOI surplus by EOY ‘21.DUTIES--LDRSHP / PRJCT MGT: Lead 4-mbr on-site tm / mng 20+ contractors in ops of 188-unit, Class B multifamily housing site. Recruit & onboard new hires. Ensure well-being of 300 residents. Oversee unit reno, construction & special prjcts.--FINANCIAL MGT / ACCOUNTING / COLLECTIONS: Formulate annual budget. Mng $3M yrly revenue / spending, payroll & bonuses, rent pymts, delinquencies, close-out accounting, legal matters. --RPTS / AUDITS / DATA PREP: Prep wkly / mthly exec summaries & rpts, incl financial / variance analysis, occ projections, reno prjct status & mkt surveys for corporate-lvl rvw. Complete audits. --PROCESS MGT / CONSTRUCTION / QUAL CTRL / PROPERTY INSP: Guide maint tm / contractors thru unit turns, reno & construction prjcts; ensure qual / timeliness stds meet tgt. Insp property; assess safety & security; correct deficiencies.--SALES & LEASING: Drive performance / max NOI. Ensure hi-viz ads reach tgts, bring high-vol prospect traffic w/ favorable closing ratios. Oversee applications & leasing workflow IAW Fair Housing law.--CUST SVC & RELATIONS: Inspire tm mbrs to dlvr highest-lvl resident satisfaction thru responsive & professional interactions. Plan on-site social events & resident retention drives.--OFFICE AUTOMATION: Demonstrate fluency w/ software apps, incl Yardi Voyager / CRM, Realpage Ops Tech / LRO, Leonardo 247, Microsoft Office.

ACCOMPLISHMENTS--Consistently dlvr’d stellar svc to > 1K prospects / 300 residents; high cust satisfaction scores pushed property to #1 of 52 in rgnl portfolio--netted Kingsley Excellence Awd 2020 win. Simultaneously mng’d duties at 2 sites/500+ ttl units thru 60-day manning shortfall; processed 58 move-ins/move-outs; monitored $1M combined mthly rent revenue / kept delinquency below 1%--multitasking prowess sustained ops flow / upheld company rep of excellence.DUTIES--OPS / PRJCT MGT: Assist Community Mgr (CM) operate Class B / 188-unit multifamily housing site. Steer property & lead 2-mbr maint tm in CMs absence. Assist w/ special prjcts & other duties.--FINANCIAL MGT / ACCOUNTING / COLLECTIONS: Assist CM w/ revenue & expenses, mthly close-out accounting, invoices, rent pymts, delinquencies, legal notes & evictions.--RPTS / AUDITS / DATA PREP: Assist prep of wkly / mthly exec summaries & rpts incl financial / variance analysis, occ projections, reno prjct status & mkt surveys for corporate-lvl rvw. Complete periodic audits.--PROCESS MGT / CONSTRUCTION / QUAL CTRL / PROPERTY INSP: Track svc rqsts for timely completion; follow up w/ residents. Monitor vacant unit turns / renos / construction. Inspect property; assess safety, security & appearance; ID & correct deficiencies.--SALES & LEASING: Demonstrate strong sales & leasing skills. Guide tours / show property toprospective clients. Mng applications & leasing workflow IAW company policy & Fair Housing law.--CUST SVC & RELATIONS: Dlvr highest-lvl resident satisfaction thru responsive & professional interactions. Mng new resident move-ins. Organize on-site social events & resident retention initiatives.--OFFICE AUTOMATION: Demonstrate fluency w/ property mgt software & business apps, incl Yardi Voyager / Yardi CRM, Ops Technology, Realpage LRO, Microsoft Office.

ACCOMPLISHMENTS--Outstanding salesmanship earned 54 new leases, Jul - Dec. Closed CY18 at 98% leased occ rate. Increased annual rent revenue $120K+ / secured $3M yrly property income.--Exemplary cust svc netted 32 five-star rvws on Google / Yelp. Increased resident loyalty, boosted lease renewals 14% above avg 3rd & 4th qtr 2018. Reduced unit turnover expenses $80K.--Flawlessly processed $250K+ mthly rent revenue / precise ledger. Maintained <1% avg delinquency rate. Max’d NOI / bolstered site performance.DUTIES--OPERATIONS / PRJCT MGT: Assist Community Mgr (CM) operate Class B / 188-unit multifamily housing site. Steer property & lead 2-person maint tm in CMs absence. Assist w/ special prjcts & other duties.--FINANCIAL MGT / ACCOUNTING / COLLECTIONS: Assist CM w/ revenue & expenses, mthly close-out accounting, invoices, rent pymts, delinquencies, legal notes & evictions.--RPTS / AUDITS / DATA PREP: Assist prep of wkly / mthly exec summaries & rpts incl financial / variance analysis, occ projections, renovation prjct status & mkt surveys for corporate-lvl rvw. Complete periodic audits.--PROCESS MGT / CONSTRUCTION / QUAL CTRL / PROPERTY INSPECTION: Track svc rqsts for timely completion; follow up w/ residents. Monitor vacant unit turns / renovations / construction. Inspect property; assess safety, security & appearance; ID & correct deficiencies.--SALES & LEASING: Demonstrate strong sales & leasing skills. Guide tours / show property toprospective clients. Mng applications & leasing workflow IAW company policy & Fair Housing law.--CUST SVC & RELATIONS: Dlvr highest-lvl resident satisfaction thru responsive & professional interactions. Mng new resident move-ins. Organize on-site social events & resident retention initiatives.--OFFICE AUTOMATION: Demonstrate fluency w/ property mgt software & business apps, incl Yardi Voyager / CRM, Nexus Payables, Core Logic, LRO, Microsoft Office.

ACCOMPLISHMENTS--Expert mgt of $870K budget enabled 287 public outreach / troop spt events & dlvr'd AF strategic msg to a 600K live / 5M broadcast audience across a 15-state rgn in FY17. Incl a noteworthy performance to a 38K live audience at the Virginia Int’l Tattoo 2017, which strengthened int’l relations btwn US & 7 NATO allies.DUTIES--SNR TEAM LDR / RESOURCE & FINANCIAL MGT / ACCOUNTING: Led 3 tm ldrs / 15-mbr staff in resource mgt & financial mgt of $870K annual ops & maint budget for 60-mbr AF band sqdrn, to incl tvl, trans, lodging, fuels, supply, advertising, tng & special prjct funding. Prep’d budget execution plans / future FY rqmts for higher HQ rvw / approval. Mng’d EOY closeouts & bookkeeping. Ensured good stewardship of gov't resources & compliance w/ fiscal directives.--COMPLIANCE / PROGRAM MGT: Oversaw $200K Gov't Purchase Card & Check-Writer pgms. Supervised 6 executors; ensured purchases completed IAW gov’t rqmts. Coord’d w/ issuing banks & gov’t agencies to reconcile mthly billing statements, facilitate data mining inquiries & rpt suspicious or fraudulent card use.--PROCUREMENT / CONTRACT MGT: Mng’d procurement process; created gov’t Form 9 contracts, solicited vendor bids, prep’d work statements. Assembled contract packages to ensure all docs compliant / IAW base contracting office & Federal Acquisition Regulation (FAR) rqmts.--INTER-AGENCY COORD / APPROPRIATED FUND BUDGET SYS: Coord’d w/ 7 agencies, utilized 11 gov’t finance sys to ensure proper coding, execution, compliance & rpt of funds usage. Incl Defense Enterprise Accounting & Mgt Sys (DEAMS), Defense Tvl Sys (DTS), Financial Mgt (FM) Suite, Wide Area Workflow (WAWF) & Contract Mgt Sys (CMS).

ACCOMPLISHMENTS--Maintained 99% occ, 2 consecutive qtrs; 4% above avg. Saved gov’t $200K in FY16 off-post housing costs. Aced 5-yr audit; zero major discrepancies; rated “outstanding.” --Led $1.2M furnishings replacement prjct. Mng’d gov’t contract, logistics, on-site contractors & qual ctrl. Coord’d used furniture disposal. Upgraded 6K items / 455 dorm rooms. --Installed high-def camera surveillance & automated key distro sys. Nixed 800+ after-hrs lockout calls per yr / boosted security. DUTIES--TEAM LDR / OPERATIONS MGT / FACILITY MGT: Led 5-mbr staff in daily ops & maint of 800 rooms / 8 dorms worth > $100M; comprised of 17-acre campus / 320K ttl sq ft of living qtrs. Sched routine maint, reno & emergency repairs. Balanced occ; kept rate > 95%. --CUST SVC & RELATIONS / MENTORING: Provided stellar cust svc / spt to 800 Amn; ensured Amn’s qual-of-life, morale & safety rcv’d top priority. Coord’d w/ supervisors / 40 work ctrs; mentored new Amn adjusting to military lifestyle. --RPTS / AUDITS / DATA PREP / RCRDS MGT / INFO PROTECTION: Utilized Enterprise Military Housing (eMH) software to prep data / metrics for command HQ rvw. Provided data on-demand to civil engineer ldrs for military construction (MILCON) prjct planning. Mng’d official rcrds & coord’d w/ authorized agencies for periodic audits. Protected Amn’s confidential info per federal law rqmts. --PRINCIPAL ADVISOR & SME / PUBLIC SPEAKING & BRIEFINGS / REPRESENT ORG: Led Base Dorm Council mthly mtgs; briefed snr ldrs on dorm housing pgm status. Guided decisions which impacted Amn’s qual-of-life. --FURNISHINGS MGT / PRJCT MGT / SECURITY / EMERGENCY MGT: Mng’d 10K / $2M furnishings pgm; planned & executed special prjcts; assisted law enforcement / security investigations. Coord’d w/ local agencies & first responders. Tested / implemented emergency notifications & evac plans. Prep’d facilities ahead of storms / natural disasters.

ACCOMPLISHMENTS--Launched in-store credit pgm w/ select GSA vendors; allowed decommissioned gov’t eqpt to be exchanged for new products at deep discount prices.--Repaired / trnsfr’d 11 critical items to dply’d location in SW Asia. Enabled fwd dply’d public affairs tm to successfully complete 60 NATO / int’l partnership msns, incl engagements in Afghanistan, Kyrgyzstan & Saudi Arabia.DUTIES--TEAM LDR / INVENTORY CTRL & MGT: Led 4-mbr supply clerk tm. Oversaw 2K-item inventory worth $2M. Ensured proper receipt, trnsfr, insp, processing, storage, maint & issue of materiel under supply tm’s purview.--DATABASE / RCRDS MGT: Mng’d inventory d-base. Maintained rcrds / supply transaction docs IAW Dept of Defense (DoD) rqmts, to incl purchase orders, custody receipts, trnsfr & auth letters, contracts, warranties, etc.--AUDITS / COMPLIANCE / REPAIR / DISPOSAL: Completed periodic audits. Investigated lost, stolen or damaged inventory & rpt’d findings to base-lvl supply agency. Tagged, marked & labeled inventory to accurately reflect degradation conditions. Ensured maint, mods, calibration or repair of items occurred on timely sched. Processed unserviceable items for repair or disposal.--PROCUREMENT: Utilized General Svcs Administration (GSA) to procure goods & svcs. Determined best value to ensure acquisition of highest qual goods at lowest prices. Ensured product specs met present & future msn rqmts.--HAZMAT CTRL / SAFETY: Ensured proper storage & disposal of HAZMAT IAW federal & state laws. Maintained Material Safety Data Sheets. Acquired Personal Protective Eqpt to meet safety rqmts.--SPECIALTY & CTRL ITEMS / QUAL STDS: Maintained 1.5K specialty uniform items for use in official military band functions. Oversaw dry cleaning & alterations; ensured uniforms maintained in top condition for all msn-related activities, incl presidential inaugurations, state-lvl funerals, visits from foreign heads-of-state & other high-vis events.

ACCOMPLISHMENTS--Oversaw ad / publicity rqmts for 160+ outreach events. Attracted 200K audience mbrs to concert venues in FY12.--Emceed 70 outreach events. Skillfully dlvr’d strategic msgs / told the AF story. Entertained, inspired & educated 1M listeners.--Dply’d to SW Asia, 90 days in 2013. Leveraged social media / posted 60 music performance engagements in 8 nations. Posts reached 200K domestic & int’l followers; positively highlighted American strategic msgs.--Penned 2011 holiday speech for 4-star gen officer. Heard by 9K thru 3-state area. Goodwill msg garnered community spt for dply’d Amn & military families.DUTIES--TEAM LDR / MARKETING / STRATEGIC MESSAGING / PARTNERING: Led 6-mbr media & public relations staff. Dvlp'd tgt msg’g strategies to expand public outreach, max strategic msg impact & promote AF brand to boost recruiting / public spt. Liaised w/ event sponsors & media agencies in 15-state, 350K sq mile area; coord’d high-performance ad campaigns which gathered & primed large audiences for strategic msgs.--PUBLICITY MATERIALS / SOCIAL MEDIA & WEB MGT / ADVERTISING DATA ANALYTICS: Oversaw functions incl social media & web mgt. Dvlp’d press kits, audio, video & graphic products for publicity use. Leveraged data analytic tools & gathered cust feedback to improve products & ad campaign effectiveness.--COMMUNICATION PRODUCTS / SPEECHWRITING / EDITING & PROOFING: Acted as chief writer, editor & proofreader; dvlp’d official communications products to be utilized by AF ldrs at public events; incl talking points, scripts, speeches, communiques & playbills. Ensured msgs on-tgt w/ AF core values & aligned w/ command ldrshp vision.--PUBLIC SPEAKING / BUILDING PARTNERSHIPS: Represented AF unit as spokesperson, orator & emcee at public events. Served as goodwill ambassador to skillfully inspire, entertain & engage live audiences.

ACCOMPLISHMENTS--Successfully dply’d 3 tms / 30 mbrs to SW Asia. Enabled 180 troop spt & int’l partnership-building msns across 10 nations. American goodwill & Dept of State strategic msgs reached millions.--Expertly handled short-notice tasking due to tm mbr’s family emergency. Quickly ID’d backfill replacement & streamlined 4-mths of tng into 2 wks w/ zero discrepancies. Backfill was “battle-ready” & joined tm in-theater, on-time for first engagement. Tm completed 60- day dplymt tour w/ accolades.DUTIES--READINESS / LOGISTICS MGT: Helped Lead Dplymt Mgr prep tms for worldwide dplymt ISO joint / multinat’l military ops & US State Dept objectives. Set up trans, lodging & tvl. Rvw’d flight / tvl manifests; tracked prsnl & cargo mvmts in / out of fwd dply’d locations. Provided continuous reachback spt for in-theater tms; procured svcs, eqpt & materiel on-demand. Organized & tracked vital mobility docs; ensured full compliance w/ task rqmts. Briefed unit ldrshp wkly on overall tm-readiness status.--TRNG / SCHEDULING: Sched tng courses, incl combat skills, weapons prfcncy, battlefield first aid & recovery, chem warfare & survival, rgnl culture, customs & language.Ensured all other pre & post-dplymt obligations met on sched, incl proper security & med clearances, passports / visas, legal wills / POA’s. Coord’d reintegration appts & screening tests.

ACCOMPLISHMENTS--Performed live concert for int’l dignitaries at Dayton-Paris Agreement gala celebration, Wright-Patterson AFB, Ohio, November 1995. Paved way for peaceful negotiations; marked official end to Bosnian War.--Spt’d US State Dept / US Embassy outreach msn to Republic of Thailand. Performed live concert for Thai monarch, King Bhumibol Adulyadej, July 2005. Strengthened ties w/ key US ally & bolstered security for Asia-Pacific rgn.--Boosted AF recruiting efforts; performed concerts in American / int’l overseas schools in Japan & South Korea during “Military Appreciation Month.” Rgnl overseas recruiting inquiries up 220%.DUTIES--PUBLIC RELATIONS / STRATEGIC MESSAGING / BUILDING PARTNERSHIPS: Performed as lead & group musician at official military-affiliated engagements in the continental United States & various worldwide locations ISO Dept of Defense (DoD) public outreach & troop spt initiatives. Entertained, inspired patriotism & garnered spt for AF / DoD vision & objectives. Enhanced strategic msg dlvry from AF / DoD ldrs at all lvls. Spt’d US State Dept / US Embassy outreach & int’l partnership-building initiatives overseas.--RECRUITING / TARGETED OUTREACH: Boosted AF recruiting efforts. Asst’d AF recruiters reach tgt goals by actively engaging w/ schools & youth pgms to tell the AF story / generate interest in AF careers. Coord’d w/ AF Public Affairs photojournalists to create news stories of interest to Amn, troops & public at-large. Conducted supervisor / trnr duties.

TEACHING & MENTORING: Individually instructed 40 students wkly, ages 10-18, in brass instrument performance skills. Coord’d w/ school music directors to help students prep for district & state-lvl music contests. Performed freelance w/ various music groups thru-out state of Texas.