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Extensive and broad IT Management experience delivering mission-critical technology solutions and leading IT organizations in dynamic, fast-paced business environments, including banking, brokerage, stock markets, commercial insurance and information services. Transforms and optimizes IT services to drive enterprise value by resolving complex issues affecting business, organization and technology performance. Delivers rapid investment return and implements best practices, governance, controls and metrics; reduces risk, improves shared services transparency. Selects the right projects and drives quality delivery. Ensures SLA and regulatory compliance. Builds and mentors high-performing teams, internal and out sourced, to maintain morale and deliver high quality services that improve business capability and stakeholder experience. Leads crisis management teams responding to business impacting events; recovered the damaged American Stock Exchange after 9/11 in 6 days; responds to data center outages to restore service as quickly and completely as possible. Senior IT Leadership Positions:• Project, Program and Portfolio Management• IT Infrastructure Management• Data Center Operations• Application Development• Application Production Support• Business Continuity, Disaster Recovery Specialties:• Program and Project Management• Project Portfolio and Demand Management• Process and Quality Implementation• Financial / Budget Management• Global Business Relationship Management• Sourcing, Vendor and SLA Management• Data Center Consolidation• ITIL implementation• SDLC - Waterfall, Agile
Eis Ltd
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Eis LtdNew York, Ny, Us
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Vp, Product And Technology OperationsEis Ltd Sep 2021 - PresentSan Francisco, California, UsFocused on scaling EIS across our global operations including but not limited to staff management, process improvement and standardization, organizational design, continuous improvement, demand management, budget management and client engagement. -
Vp And Head Of Global Infrastructure Project ManagementAxa Xl, A Division Of Axa Jul 2015 - Dec 2020Hamilton, Bermuda, Bm• Leads an organization of 25 to 40 Project Managers in the annual execution of a portfolio of 80 to 120 projects representing $40-80m in project spend. • All projects delivered to agreed and documented scope, budget and timeline. Surveyed stakeholder feedback consistently in the exceeds expectation category.• Projects support the firm’s IT infrastructure maintenance and currency, integration and move to the cloud initiatives. • Portfolio includes all desktop, mobile, network, data center and branch office IT assets across 4 data centers, 70 branch offices and 10,000 colleagues. • Defined and enforced the adoption of standards, processes and tools that allowed this team to consistently achieve high quality project delivery against prioritized project demand within agreed timelines and project budgets. -
Vp And Head Of It Currency Portfolio And Investment ManagementAxa Xl, A Division Of Axa Jul 2015 - Dec 2020Hamilton, Bermuda, Bm• Defined and executed the processes and procedures to capture, prioritize and manage future project demand; approximately 200 projects estimated at $60m, forecast out 2 to 3 years. • Maintains the prioritized portfolio of active projects and current and future project demand for periodic publication, review and amendment by all relevant stakeholders. • Authorized project investment based on stakeholder (Operations, Engineering, Service Management, Information Security) project prioritization. Over the course of 5 years, consistently managed aggregate project approval and execution to within 1% to 4% of allocated annual investment budget (typically $15-$20m per year).• Built the process to monitor project execution and budget consumption across the entire currency portfolio to ensure budget discipline and appropriate funding of the highest priority needs.
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Head Of Global Technology Account, Vendor And Budget ManagementXl Catlin Nov 2013 - Jul 2015Hamilton, Bermuda, Bm• Led the technology budget oversight and management function. Performed periodic budget reviews to identify deviations from expected spend. Identified corrective actions or secured variance approval to remain within senior management approved technology budget.• Built and managed an internal IT customer liaison function to ensure IT execution and service was monitored for effectiveness and directly aligned to business priorities. • Managed our IT vendor relationships, conducting periodic service level reviews and developing improvement plans when necessary. -
Head Of Global Technology Services Project ManagementXl Catlin Oct 2011 - Nov 2013Hamilton, Bermuda, Bm• Led a global team of project managers and managed a portfolio of IT infrastructure projects to deploy, upgrade and enhance mobile, desktop, network, data center and branch office IT assets. • Transitioned the team to the adoption of a single, unified project and portfolio management tool (HP PPM), allowing the function and its capability to scale globally.
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Head Of It Operations And Production Support For Corporate ApplicationsXl Catlin Feb 2009 - Oct 2011Hamilton, Bermuda, Bm• Sponsored and led the effort to select a solution and migrate to a newer vendor data center, upgrade HW and PeopleSoft version and consolidate production support and hosting vendors. The result was a 54% reduction in annual run rate costs, improvement in overall application availability from 99.1% to 100% (100% availability continued for the three-year hosting contract duration) and an eight-fold increase in application run-time performance.• Led the organization that managed the external hosting, IT operations and application production support for all of XL Capitals (Peoplesoft) Financial, HR and Corporate applications.
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Program ManagerXl Catlin 2008 - 2009Hamilton, Bermuda, Bm• Managed the infrastructure component of Operational Transformation, a multi-year $500m program for the concurrent development of Claims, Underwriting, Accounting Services, Message Bus and Document Management, Production and Imaging applications. XL partnered with Accenture for the execution of this effort.• Successfully delivered more than 30 environments comprised of hundreds of servers and terabytes of storage within several months.
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Program ManagerXl Catlin 2007 - 2008Hamilton, Bermuda, Bm• Managed the infrastructure component of Financial Reporting & Control, a program that developed applications and interfaces to automate the capture, verification and delivery to the General Ledger of the XL’s financial data from insurance underwriting activities. • Built 10 hosting environments within 6 months to support automation of financial data capture and transfer into XL’s financial systems.
John Hickey Skills
John Hickey Education Details
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Fordham Gabelli School Of BusinessFinance -
St. Bonaventure UniversityAccounting
Frequently Asked Questions about John Hickey
What company does John Hickey work for?
John Hickey works for Eis Ltd
What is John Hickey's role at the current company?
John Hickey's current role is Experienced IT leader | Team and Culture builder delivering mission-critical technology solutions for Financial Services, Banking and Insurance firms..
What is John Hickey's email address?
John Hickey's email address is jo****@****axl.com
What is John Hickey's direct phone number?
John Hickey's direct phone number is +121291*****
What schools did John Hickey attend?
John Hickey attended Fordham Gabelli School Of Business, St. Bonaventure University.
What skills is John Hickey known for?
John Hickey has skills like Vendor Management, Business Analysis, Sdlc, Business Process Improvement, Pmo, Process Improvement, Program Management, Financial Services, Change Management, Operational Risk Management, It Strategy, Financial Analysis.
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