John Lapp Email & Phone Number

Fletcher, North Carolina, United States

Hendersonville, NC

• In this role, I consulted with Hospice organizations across country both in-person & remotely to facilitate best practices execution to increase every aspect of operations. I also managed the data analytics product.
• Led internal implementation of remote support software & new phone/computer systems to encourage remote work conserving over $1200 costs per year per employee.
• Assisted clients in increasing revenue and quality metrics by as much as 20% through valuable consultation and assistance.
• Designed clinical data analytics products to provide clients with weekly productivity dashboards & reports resulting in generation of a minimum of an additional $1200/month for revenue from each client that utilizes.

Greater Phoenix Area

• During this tenure, I collaborated with Enterprise Application Support group. In addition to these key tasks, I prepared new reports to assess key metrics and team performance with a focus on improving overall.
• Reduced 75% number of backlogged tickets and 25% closing time through restructuring of ticket priority system and execution of new SLA policy.
• Improved communication with software development teams in IT organizations to boost turnaround time on bug fixes by up to 10%.

Phoenix, AZ

• I first joined the company as a temporary employee and received permanent employment by modelling professionalism within a tenure of around six months. I also interfaced with school's Learning Management System.
• Attained multiple system security and usability improvements.
• Conducted security and user access control audits, while applying new UAC policy to augment security for university's 75K students.
• Collaborated with other internal stakeholders to conduct new testing procedures resulting in 25%-time reduction from beta to release candidate for new software release.

Chandler, AZ

• In this company, I was a contract-based employee and was later hired as a permanent employee by demonstrating exceptional performance in less than six months. I also organized large-scale course deployments and set.
• Developed two white papers uploaded on company's website and received the status of escalation point for majority of supported products.

Support and maintenance of all desktops, server, and virtual machines for organization.Setup meeting room with AV equipment necessary to run and record webinars and trainings..

Technical support for any and all mobile devices sold by Verizon Wireless at the time, specializing in wireless data technical support.

Music Performance, General

Music Performance Major

Computer Technology/Digital Design

Computer Technology Major with an emphasis in Digital Design