John Maggs, Mba Email & Phone Number

Manchester, Nh, Us

Canton, Ma

Retained to drive FOH & BOH operations of $14M, 750-seat full-service restaurant with 3 indoor bars and 2 outdoor beer & cocktail trailers. Manage Executive Chef, Chef de Cuisine, Events Manager, Events Supervisor, Assistant General Manager, and 3 Floor Managers in overseeing up to $100K per/day and up to $250K per/weekend business. Manage payroll for 120 employees. - Tasked with serving as Interim General Manager for Fort Point location in Boston for 3 months, and assumed accountability for additional $8M in business, 350 seats, and 80+ employees.- Analyzed monthly, quarterly, and annual P&L statements to identify and leverage cost-saving opportunities, and kept BOH variable labor to <12% and FOH variable labor to <8%.- Developed and implemented steps of service for entire restaurant group, and introduced new hospitality education plan to improve overall service and ensure optimal guest satisfaction.- Oversaw complete redesign of 3 bars, including equipment installation, contractor & vendor management, and service plans. - Managed complete overhaul of Food & Beverage warehouse space as Beer & Distillery production was moved into space.- Drove successful launch of robust cocktail program and educated staff on maximizing cocktail sales.- Rolled-out new payroll & HR system and transitioned from Toast & HotSchedules to Paycor. - Built culture of high engagement, positivity, and can-do spirit.

Waltham, Massachusetts, United States

As General Manager & Beverage Director, I oversaw FOH and BOH operations for this 5,000 square foot, 350+ seat, $5M restaurant & bar.Key Contributions:• Scheduled and supervised Managers, Bartenders, Servers, Hosts, Food Runners, and Bus Boys in delivering exemplary customer service.• Played a key leadership role in navigating the restaurant through the pandemic, reducing inventory by 65%, and succeeded in keeping the doors open despite a severe economic downturn.• Tasked with maintaining and updating our website, online takeout menus, and social media.• Analyzed monthly, quarterly, and annual financial statements to identify and leverage cost-saving opportunities.• Minimized labor expenses through careful payroll management in order to utilize labor spend as efficiently as possible.• Researched, selected, and managed relationships with both new and existing vendors.• Entrusted to serve as the sole on-site manager for Sundays during high-volume, 12+ hour shifts.

Waltham, Massachusetts, United States

As Bar Manager at Solea, I was tasked with overseeing the beverage program for a 3-unit restaurant group with a total of over 700 seats. I managed inventory, maintained an encyclopedic knowledge of our food and beverage menus, and did all of the ordering for bar products and supplies. I also created weekly cocktail and sangria specials.Key Contributions:• Managed a $50K bar inventory across three units.• Analyzed beverage sales data to inform decision-making on future specials and promotions.• Collaborated with distributor sales representatives to create a diverse and exciting beverage program.• Created and costed specialty cocktails.• Organized and ran special events, such as Sangria-making classes, wine dinners, and cocktail creation workshops.• Served as Acting General Manager as required.

Waltham, Massachusetts, United States

Woburn, Ma

At Gemini Staffing Consultants, I sourced and presented candidates for Life Sciences contract and permanent roles, up to and including Director-level positions. I provided staffing solutions for both sponsor companies and Clinical Research Organizations in Clinical Operations, Clinical Data Management, Regulatory Affairs, Quality Assurance, and Drug Safety & PharmacovigilanceKey Contributions:• Liased between clients and candidates to set appropriate expectations, and worked with client Hiring Managers to streamline hiring and onboarding processes.• Selected to spearhead Clinical Research Associate recruiting initiative.• Build robust network of potential future clients and candidates.

Marlborough, Massachusetts

At CTS, I managed a broad range of HR functions for a 400+ employee, $100M company. The primary focus of my role was employee outreach and conducting national recruiting efforts.Key Contributions:• Sourced, interviewed, and hired talent for a wide range of positions within a rapidly expanding industry.• Collaborated with Hiring Managers to assess recruiting requirements and manage expectations. • Liaised between HR and internal departments and corporate HQ and nationwide offices.• Served as national point of contact for the employee review process.• Conducted employee outreach initiatives including welcome calls, stay interviews, and regional check-ins.• Researched best practices to refine policies and processes on exit interviews, paid furloughs, social media recruiting, employee handbook revisions, orientation, and onboarding.• Executed diverse HR projects such as property tax filings, occupational employment reports, litigation case overviews, employee review histories, OSHA & worker’s compensation reporting, and visa petitions.

Castleton, Vermont

In this role, I managed all daily operations of 2 residence halls that housed a total of 225+ students.Key Contributions:• Led training, development, and performance evaluation of Office Assistant and 10 Community Advisors.• Administered $10K budget for programs, committees, and development efforts.• Facilitated weekly staff and committee meetings and bi-weekly individual Community Advisor meetings.• Served as conduct officer, charged with disciplining students regarding policy violations.• Acted as liaison and referral agent; connected students with diverse campus resources. • Collaborated with Facilities, Custodial Staff, and Public Safety to ensure residence hall safety and security.• Participated in emergency on-call rotation; served as primary contact for residence hall issues. • Played integral role in revising the student handbook, revamping Community Advisor programming model, and redefining Community Advisor job descriptions.• Tapped to represent Residence Life department for multiple teams, committees, and meetings.Served as Chair of Staff Development Committee, Co-Chair of Staff Training Committee, and Chair of Staff Selection Committee.

Castleton, Vermont

North Andover, Massachusetts

In this earlier role, I partnered with the Area Coordinator to supervise, mentor, train, and develop 6 Resident Advisors.Key Contributions:• Executed administrative tasks; planned building-wide programs, orchestrated schedules, tracked programming and judicial data, and provided staff development opportunities. • Performed conduct hearings with students in violation of student policies. • Advised Hall Council on proposed program initiatives and available campus resources.• Co-led Registered Event Planning & Alcohol Consumption Education classes.• Played key role in developing and facilitating Resident Advisor training.

Master Of Business Administration (M.B.A.), Management, With Distinction

Activities and Societies: Research Assistantship, Global Business Experience - Istanbul Turkey

Bachelor'S Degree, Business Administration, Management, Economics, Cum Laude

Activities and Societies: Order of Omega, Tau Kappa Epsilon, Senior Resident Advisor, Resident Advisor, Alternative Spring Break, Lawrence.