John T. Mayer Email & Phone Number

Decatur, Michigan, United States

Portage, Michigan, United States

Supports account managers and customers in a high-volume environment to ensure service orders are processed within 2-hours of receipt. Performs triage and root cause analysis to resolve complicating issues which may prevent orders from processing correctly.

Portage, Michigan

Focused on aligning fiber and coax communication solutions to small to medium sized businesses. Internet, Phone, and TV products help clients to work more efficiently, present an enhanced image to their customers, and provide flexibility as they grow.

Portage, Mi

Provided state-of-the-art Audio, Video, IT, and Security Solutions to business and residential clients throughout Southwest Michigan and Northern Indiana. Focused on the development of new business-to-business strategies and implementation of email and social marketing campaigns.

Kalamazoo, Michigan Area

Delivered our clients talent with a difference. Served as the link between those looking to build strong companies through talented people and those with the talents to do so.

Managed relationship between Sprint and Authorized Business Representatives (ABR’s). Supported business-to-business sales efforts of ABR’s, Authorized Retailers, and Company-owned Retail locations. Developed strategies and trained personnel in best practices for the sales process from prospecting to closing. Supported store personnel on sales calls Developed business-to-business recognition program for West Michigan market which was adopted throughout the Midwest Region.… Show more Managed relationship between Sprint and Authorized Business Representatives (ABR’s). Supported business-to-business sales efforts of ABR’s, Authorized Retailers, and Company-owned Retail locations. Developed strategies and trained personnel in best practices for the sales process from prospecting to closing. Supported store personnel on sales calls Developed business-to-business recognition program for West Michigan market which was adopted throughout the Midwest Region. Twice recognized for ideas submitted to senior management subsequently implemented via Sprint’s “Genius Blog” initiative. Only employee recognized more than once. Show less

Greater Grand Rapids, Michigan Area

Managed the relationship between Sprint and assigned Authorized Service Centers (ASC’s). Drove performance of key business metrics in both ASC’s and Company-owned Service Centers. Developed business growth strategies directly with dealer principal owners. Provided ongoing technical training and individual coaching with store personnel.Top S&R CSAT Area - 2007Winning with Teamwork Award - 2009Heartland Award (113 PTQ)- 2009

Increased sales and provided service of wireless voice and data products for over 40 national accounts. Customers included prominent Fortune 500 businesses in West Michigan.