John Mcdowell Email & Phone Number

New Cumberland, Pa, Us

Directing a global engineering and operations team of 160+ technical staff with budget oversight of roughly 150M. We support a diverse set of environments that include manufacturing, corporate, and medical provider solutions.Provide strategic leadership to the following divisions: Physical Compute, Virtual Compute, Storage Systems, Cloud Strategy, Cloud Engineering, Mainframe Systems, and Observability Engineering.enGen is the medical technology subsidiary of Highmark Health, a blended health organization with revenues over 27 billion.

Pittsburgh, Pennsylvania, Us

I am responsible for creating and executing the enterprise-wide strategy for enabling cloud based IT solutions. This is done through a collaborative effort between executive Business and IT leadership. Highmark Health has spent many decades building a highly optimized and flexible wholly owned data center supporting the various business entities within the corporate family and their partners. We are now taking the journey to add cloud solutions from all the major players into our IT Portfolio. My team heads up the technology architecture reviews, helps set strategic direction, and oversees the comprehensive plan for achieving our multi-cloud goals.

Pittsburgh, Pennsylvania, Us

My core responsibility is strategic planning for IT across the Highmark Health family of companies. I consult with IT and Business Leadership to make long term plans ensuring flexibility and alignment with future business technology needs. I am one of the founding members on our internal IT Quality Assurance programs. I work closely with our IT Security teams to ensure our systems and processes remain secure, yet adjustable. The scope of my engagements allows a wide-view of all aspects of the enterprise use of IT Services, from business, operations, finance, and strategic planning.My role within our dynamic Enterprise Architecture team allows me the opportunity to provide advisory services to many aspects of IT. Some of these advisory roles include: Solution Architecture, Service Portfolio Development, Financial Impact Analysis, Solution Engineering, Living Health, Technology Acquisition, and chairing the Cloud Architecture Team.In addition to my advisory roles, I also head the IT portions of M&A activities with our health plan partners. This includes all aspects of the programs from initial proposals, through budgeting and implementation. Most recently, this includes heading up the Highmark Health IT portions of the affiliation with Health Now of New York.

Pittsburgh, Pennsylvania, Us

Research technology, develop and implement solutions, train staff and transition solutions to routine work flow.Several major projects completed in the solutions architect role, including:Click-to-Call integration with Microsoft OCS and Avaya Communications ManagerMicrosoft OCS 2007 R2 Audio BridgeSIP Carrier Trunking (Test Phase) with Acme Packet Session Border ControllersSIP trunking with major client over dedicate circuitsSIP Infrastructure for centralized routingConversion to 10 Digit DialingAvaya CMS Upgrades and ConsolidationNice Call Recording upgrades and centralization redesignSIP PolycomsUnified Messaging with Avaya Modular Messaging and Microsoft ExchangeIVR conversion to SIP

Pittsburgh, Pennsylvania, Us

Research technology, develop and implement solutions, train staff and transition solutions to routine workflow. The focus was on communications solutions including IVR, FAX, Data Networking, and Telecom. I also performed IVR application development, FAX solutions development, Windows/Unix systems administration, systems administrator for Peregrine Service Center (ITSM), web application development, system process automation, paging solutions development.Highlights involved:Developed ITIL founded best practices for Change ControlDeveloped new Microsoft Domain to isolate call recording and other sensitive systemsProject manager for Cisco ICM server and client upgradesProject manager for PBX Upgrades to latest Avaya Communications Manager version (3.0, then 5.1)Project Manager for Avaya Desktop Wallboard (DSI) development and deploymentPolycom Video Central Management System upgrades and redesignProject Manager / SME for Opnet IT Sentinel and VNE Server implementationDeveloped ITIL founded best practices for Change ControlDeveloped new Microsoft Domain to isolate call recording and other sensitive systemsProject manager for Cisco ICM server and client upgradesProject manager for PBX Upgrades to latest Avaya Communications Manager version (3.0, then 5.1)Project Manager for Avaya Desktop Wallboard (DSI) development and deploymentPolycom Video Central Management System upgrades and redesignProject Manager / SME for Opnet IT Sentinel and VNE Server implementationResearching and implementing a PageGate solution for the automation of alerts and notifications.

Allentown, Pennsylvania, Us

First/Second Level general IT support for various common/private applications and hardware. Traveled across US/Canada to provide application training for customer inventory solution.