John Monks Email & Phone Number

Moon Township, Pa, Us

● Managing internal customer relationships:●Facilitation of a new Technical Process of requisition creation and tracking in Oracle including the buildingand maintenance of reports.●Interacting with HWI sales team, VAS team and customers via email, phone, etc. to provide a promptresponse to inquiries● Managing and processing incoming customer orders and requests●Follow up on commitments to customers and internal constituents● Maintaining inventory records for parts and equipment● Managing inventory responsibilities including:●Establish min/max levels for equipment spare parts●Engaging with Procurement to insure the best possible pricing for all inventory items●Following up with customers and vendors to insure timely delivery of parts needed●Performing annual physical inventory count to assure inventory accuracy●Reducing waste by keeping the proper stock of equipment items.● Managing and maintaining relationships with 3rd party vendors including, less than truckload (LTL) carriers,utilities, operating supplies, equipment maintenance, etc.● Managing inbound and outbound equipment shipments including:●Gathering the pertinent information needed by HWI truckload to ship equipment from customer sites● Managing the shipments by following up with the traffic department and our people on site●Communicating with ship from and ship to locations appropriately to insure the equipment is loaded in atimely manner and gets to/from its destination in the best condition possible●Held responsible for the performance of the VAS Al-1 site and all aspects that effect that amount:●Develop and manage reports in order to manage customer sites parts costs for specific equipment types.●Establishing short and long-term operating and financial objectives within HarbisonWalker Internationalplans and policies

• Write approximately 500 client contracts for photography shoots using Microsoft Office to date. • Write contracts for use of multiple photographers for events in which one photographer is not enough (i.e. Weddings).• Research and purchase cameras, equipment, and editing programs.• Market and advertise services offered using web-based social networking platforms for seasonal and holiday photo shoots including costs, locations, wardrobe choices, and personnel requested/allowed.• Conduct client consultations for photography services resulting in a 98% purchase rate.• Track finances for incoming and outgoing transactions using QuickBooks.• Perform location scouting in order to decide what equipment is best for weather, location, lighting, and subject.• Take photographs in natural outdoor light as well as in studio using light stands, diffusers and multiple flash systems (remote, hot shoe and cold shoe).• Edit photographs/video using editing software such as Adobe Creative Suite, Final Cut ProX, and Editing Suite.• Use Microsoft Project to track editing projects for clients to ensure reliable and efficient turnaround of work.• Analyze subject to see how to compose in order to get the best effect for clients.• Train new photographers in the proper use of lighting and equipment for needs to get photographs that they are taking.• Maintain a digital portfolio to demonstrate work and services provided.

Birmingham, Us

· Processing orders by creating pick tickets, filling orders, and shipping items to end users for various fulfillment clients· Managing Fulfillment Associates and Flex Employees by providing weekly schedules, paycheck processing, and assigning employee goals/tasks/responsibilities· Ensuring orders are being filled and shipped both timely and accurately· Working with various software and online systems to manage in-house fulfillment operations. Systems include, but are not limited to: Shopify, Shipping Easy, Slack, My Order Desk, Google Workspace, etc.· Batching, manipulating, and organizing both order & inventory data from multiple platforms for efficient processing/reporting· Maintaining fulfillment workflows for team members and staff in adjacent service lines· Assisting in calculating time & costs related to monthly customer billing· Assisting in new customer acquisition & onboarding for fulfillment clients· Developing online storefronts and unique fulfillment workflows to address individual client needs· Providing 5-star customer service & troubleshooting for fulfillment clients· Configuring & organizing client inventory within warehouse· Receiving, packing/unpacking, and processing shipments in warehouse

Managed day and night sort cycles for the Amazon Distribution facility in Birmingham, AL.Managed the Return to Station (RTS) Operations by receiving packages from drivers after their routes, asking probing questions to find out why the packages could not be delivered, using proprietary software to ascertain any issues with the packages shipping information, and logged data in a Microsoft Excel spreadsheet.Made high-level business decisions based on business needs within the distribution center (which trailers would be unloaded, in which order to provide optimal performance for the site while limiting unwanted downtime).Wrote the Standard Operation Procedure for how Amazon Drivers would mark packages when they were unable to deliver them, which was adopted by all of Amazon as the standard.Wrote nightly reports as to the barriers that drivers and Amazon Associates would face, and corrective actions that would limit the barriers in the future.Tracked the operational status of packages that were being delivered using multiple websites and implemented corrective actions to limit lost shipments to assist loss prevention personnel.Managed a team of nine personnel whom conducted building reset operations (replacing backs, resetting the floor for operations, loading trailers to send shipments back to main fulfillment centers, etc.).Created and managed the processes used by all of the RTS managers at the Distribution Facility in order to create a more cohesive unit when working with delivery drivers.Managed Projects for site enhancement that drove morale for managers as well as associates for Amazon in Birmingham, AL.

Beaverton, Or, Us

Washington, Dc, Us

• Greet visitors to the National Technology and Development Program (NTDP) building. • Serve as a main point of contact for NTDP training center, meeting rooms, conference lines, etc. for internal and external federal employees.• Answer phones and emails, connecting outside personnel with the proper internal entity.• Wrote a Standard Operating Procedure (SOP) for use of the Jabra© headset connected with the Mitel© phone systems for the NTDP office.• Create shipping labels, track shipments, and check status of incoming/outgoing packages through UPS.com.• Attended classes with GoToMeetingTM software for certifications in Adobe InDesign and Adobe Acrobat DC.• Use InDesign and Adobe Acrobat DC to create 508 compliance PDFs that were ready to be tested and verified by the publications department before being put distributed to the rest of the Forest Service.• Utilize Pinyon to store and access data sheets for administrative tasks that require input from multiple sources.• Process word documents using prescribed guidelines such as 508 compliance.• Track time card and pay through use of the Paycheck8 web system.• Track own projects using Microsoft Project Web App (PWA). • Conducted office supply procurement from GSA authorized dealers monthly and filed proper paperwork to ensure that the supplies were tracked and went to the appropriate person upon arrival.• Reconcile UPS billing statements using Microsoft Excel.• Organized, hand counted, and created a spreadsheet for all publications created by NTDP (Missoula, MT and San Dimas, CA facilities).• Assisted the publications department by creating and filling a mass-mailing spreadsheet for all personnel and departments (more than 2500 rows of data) within the United States Forest Service. This list was imperative to the publications department by allowing the mass-mailings personnel and departments to be searchable and shipping labels to be printed more quickly.

• Engaged with potential customers for DirecTV within Costco Stores, explained available services, and recommended services that would work with their budget.• Perform cost-benefit analysis and needs analysis of existing/potential customers to meet their needs.• Set customers up with DirecTV service in person and over the phone.• Conducted credit checks using AdCheckTM software.• Promoted to corporate trainer after 2 weeks due to sales prowess.• Assisted manager with interviews of potential employees, assessed skillsets and determined whether they would be a good fit in sales. • Responsible for increasing the company's productivity by teaching new skills and knowledge to employees. • Trained 5 new sales employees above standard in classroom setting as well as in stores.

Missoula, Mt, Us

Dean’s List 2015 and 2017 3.19 GPA

• Designed business cards, letterheads, and note pads using Macintosh systems with Adobe Creative Suite including Photoshop, Adobe InDesign and Adobe Illustrator.• Envisioned, designed, created, printed, and bound specialized booklets for customers.• Assisted local wine company with creation of coupons for a large upcoming wine sale.• Took orders from customers for print services over the phone, email, and in person.• Met with potential and existing clients to offer sales of services resulting in multiple new clients.• Used multiple print systems to typeset and print documents, from original press systems to printer/scanner/copiers.• Created film using a dark room and then stripped the film in order to burn to plates for use in an offset printing press.• Used guillotine paper cutters and bindery operations to finish print jobs to send out to customers.• Created books for custom print jobs using book binding machines.

• Adhered to strict privacy, confidentiality, and security laws, policies, and regulations regarding personally identifiable information (PII) of Veterans and counselors.• Ensured that all Veteran PII had been removed from all outgoing information. • Proofread letters and outgoing mail in order to check for spelling and grammar.• Copied and faxed personnel files as needed for counselors (approximately 100 files combined). • Wrote standard operating procedure for front desk operations to aid in easier transitions between work study employees.• Greeted clients and visitors to the VA Vocational Rehabilitation & Employment and answered phones.• Explained the VA Vocational Rehabilitation and Employment program to potential incoming Veterans.• Assisted counselors in yearly updates of the office computer software resulting in less downtime for systems than previous years.• Wrote formal appointment reminder letters to Veterans and mailed them through USPS, verifying proper grammar while being detail oriented.• Create shipping labels, track shipments, and check status of incoming/outgoing packages through UPS.com.

Sterling, Va, Us

• Delivered technical computer support to outside clients using phone, chat, and remote access software.• Asked questions of clients to determine the nature of computer issues.• Provided over the phone technical support to customers in order to troubleshoot issues with software and hardware.• Assisted customer with correcting operating system and registry errors that lead to internet connectivity issues.• Trained 18 incoming help desk technicians in phone protocols, call times, and descriptive choices when dealing with customers over the phone from 2008-2009. This led to our department receiving many accolades regarding customer interaction as well as our service times to those customers.• Promoted to Team Lead position to handle calls that were escalated due to customer concerns or when a higher level of product knowledge was required for repair of a customer computer system.• During weekly team meetings, was routinely commended for ability to communicate technical jargon and explanations to callers with less technical experience.

Arlington, Virginia, Us

• Developed and rewrote Standard Operating Procedures (SOPs) for Unit Armory worth $12 million and Ammunition Awareness to optimize munition handling resulting in accolades from unit officers and senior enlisted non-commissioned officers.• Instructed Soldiers on proper care and maintenance of all assigned small-arms.• Calibrated, zeroed, and performed user maintenance of small-arms. • Identified failures and arranged higher level maintenance as required.• Trained over 200 soldiers in weapons marksmanship resulting in 98% first time qualifications for the Battalion from 2004-2005.• During a scheduled corps level inspection of the unit armory, was commended by inspectors for streamlining of weapons accountability, management, cleanliness, and overall readiness resulting in a commendation from the unit commander.• Tasked as a trainer assistant for unit armorer classes from 2004-2005 due to my extensive knowledge and abilities as a unit armorer.• Coordinated with leadership to ensure support for deployment and redeployment operations.

Arlington, Virginia, Us

• Transmitted alert status and readiness changes to higher echelon members in order to maintain the highest levels of security while deployed overseas in direct support of Operation Iraqi Freedom/Operation Enduring Freedom.• Transmitted intelligence and grid locations of incoming targets in accordance with the rules of engagement and depending on the mission at hand while deployed to Iraq. • Managed Avenger weapon system worth $4.6 million for 12 months while deployed to Iraq.• Assisted Commanding Officers in planning and execution of security schedule for an entire Battalion, maximizing down-time for soldiers while still maintaining area vigilance while deployed to Iraq.• Taught a series of classes on land navigation including field days for over 100 personnel to ensure effectiveness of classroom training by using it in real world situations.• Created a land navigation course that was adopted by the entire battalion as standard for training, resulting in an Army Commendation Medal.• Mentored over 20 new soldiers coming in to the unit.• Responsible for collecting and consolidating intelligence information, including processing reports and preparing situation maps.

Randolph Afb, Tx, Us

• Attached to the 819th Red Horse Squadron, a completely self-contained unit that can support any group anywhere in the world within 24 hours from being given a mission.• Promoted to Team Leader of Team Two (819th Red Horse Squadron) security team upon joining the unit.• Trained and led a team of five airmen into multiple force protection deployments with a 100% success rate. Training included hand to hand combat, weapons marksmanship, basic and advanced weapons care, force protection, and situational awareness from 1998-2001.• Maintained the highest levels of physical health and readiness due to the nature of the position as well as the mission readiness required by the unit.• Conduct physical security and risk vulnerability inspections, evaluated and provided recommendations.• Evaluated existing security procedures for facilities to which my team was assigned.• Apply appropriate security standards for location/facility/country while following local laws and regulations.• Developed and executed physical security standards and procedures.• Lead security and safety awareness training for over 500 personnel to ensure unit security.

Bachelor'S Degree, Business Administration

Education record