John Murphy Email & Phone Number

New York, Ny, Us

Boston, Ma, Us

Manage Alan Gray’s business development, specialty TPA services and Claims Lead for several books of business.Alan Gray LLC was established in 1988 as a claims and audit advisory firm, and over the years has built a reputation as a cost effective, reliable and trusted resource to those involved in the management of risk. Providing operational and business processing services, and consulting on risks and exposures from the simple to the most complex, we place the utmost emphasis on client service and satisfaction. We have become an adviser and partner to a client base that includes major insurers and reinsurers, Fortune 500 companies, law firms, MGAs, brokers and captives.

Dublin 2, Ie

As a Global Process Owner, lead several projects including: Led a 2-plus year, claims TPA global transformation/integration project involving the scoping/contracting, legal/regulatory counseling, recruitment, training, and management of 131 roles from 10 markets to 4 delivery centers pertaining to 11 lines of business and 15 languages including several technology implementations (Genesys, ServiceNow). As part of the transition, identified and implemented operational improvements in the areas of customer service, training, governance, compliance, reporting and technology. The transformation resulted in millions of dollars in efficiency savings and improved NPS ratings.  As the Faculty Lead for the development of a Claims University, led the faculty team in the development of its curriculum including the drafting, editing and approval of the content for a 6-month, online program. As part of the program, met with each class at the completion of each lesson to evaluate their comprehension of each lesson and answer any topic-related questions/comments. The faculty team received a 100% score for faculty knowledge and effectiveness. The program won a Gold Medal from Brandon Hall, a prestigious human capital management firm.

 Partnered with Protiviti to lead a quality assurance program evaluating TPAs’ compliance with service level agreements, policies and procedures, and industry best practices, determining operational risks and recommending remedial actions utilizing TeamThink. Partnered with SunPoint to mentored claims adjusters on litigation management strategy colleagues while managing a diary over 100 litigated cases for a complex book of business resulting in favorable results through insightful coverage evaluation, legal analysis, litigation management and settlement strategies.  Partnered with Alvarez and Marsal to manage a transformation project in assessing current claims operations and recommending process improvements and implementing solutions designed to reduce loss exposure and increase LAE efficiencies.

Parsippany, Nj, Us

Reduced loss exposure by 19% while increasing loss recoveries by 11% by redesigning a self-insured, global insurance operation with $500m in liability exposure and $500m in recoveries by: Overseeing all aspects of the global claims operations (FNOL, customer service, coverage, adjudication, litigation management and recoveries/subrogation) in collaboration with executive, operations, customer service, technology, legal, risk management, actuarial and finance stakeholders.  Building a cross-functional 15-person claims management team with enhanced operational, financial and regulatory controls. Overseeing the on-boarding and management of a TPA and other vendor partners. Enhancing loss controls and KPI performance by instituting a data analytics platform. Streamlining service level agreements, metrics, operations, policies and procedures under a centralized governance dashboard.  Increasing claims management efficiency and customer service through digital technology.

Gb

Led a 15-person claims team generating annual revenue of $12m - $15m including $3m - $6m in personal annual revenue through:Leading a claims audit program in support of Fortune 500 insurance companies by: Conducting claims technical audits, operational assessments, coverage evaluation, reserve adequacy and best practice reviews.  Providing reports identifying the causation of defects and recommending corrective actions.In addition, led strategic transformation projects resulting in the following sample results:  10% annualized LAE savings for a global insurance group with $5b in loss exposure by realigning its US multi-line claim operations to a matrixed line of business, geographical structure with cross-trained claims professionals and outsourcing to a TPA for emerging markets. 20% annualized cost savings for a state worker compensation fund managing $20b in loss exposure by redesigning the claims reporting protocol for its 28 regional offices.  30% annualized loss cost savings for $1b global self-insured automobile liability claim operation by restructuring to an outsourced, digital claims platform.

St. Petersburg, Florida, Us

 Increased capital surplus by 42% for two legacy books of business by reducing their liabilities while increasing recoveries through insightful insurance and treaty coverage evaluation and negotiation/arbitration strategies. Managed several due diligence reviews for potential legacy acquisitions including review of the legal, claims, reinsurance, actuarial, financial, operational, regulatory and considerations.

Vught, Noord-Brabant, Nl

Led a 10-person claims audit and consulting practice generating annual revenue of $3m-$6m through managing strategic projects including: On behalf of the New York State Attorney General and New York State Department of Insurance, lead the simultaneous market conduct and financial examinations of four insurers resulting in significant findings for corporate governance and regulatory process improvements. On behalf of a private equity firm, conduct an expert analysis resulting in an alternative run-off plan for an insolvent self-insured workers compensation fund. The plan was accepted by the court and led to the successful acquisition of the fund.  Processing of a backlog of 12,000 claims over a 6-month period, avoiding the risk of class action litigation by behalf of an insurer by managing an operational assessment and reorganization of a MGA/TPA.

Managed two teams of 10 professionals in the ceded reinsurance administration of international, legacy losses resulting in 70M in new billings, 75M in collections, and a 42% reduction in the outstanding net balances through insightful insurance and treaty coverage evaluation and negotiation/arbitration strategies.

New York, Ny, Us

Managed the successful conclusion of declaratory judgement actions regarding complex losses resulting in favorable coverage decisions and improved loss exposure positions through insightful evaluation, legal analysis and settlement strategies.

Admitted

Juris Doctor, Juris Doctor

Bachelor Of Arts (Ba), Bacholer Of Arts