John Tandy Email & Phone Number

Quincy, Ma, Us

Pembroke, Ma, Us

Company is a Managed Service Provider and an Application Service ProviderNOC Team LeaderAssign projects to team membersReview schedule for Help Desk support - fill in on phones when neededConfigure SSL VPN's, PPTP VPN's, IPSEC VPN's for customers with various firewalls (Fortinet, ASA, SonicWall)Security for NOC, and customersEnsure our service level agreements (SLA's) are being metConfigure Domain Controllers at customer sites (DNS, GPO's)Maintain 230 Servers, and 2200 network nodes (Patching, Alerting, Backups and respond to alerts)On-Call rotation (Covers low end, to critical issues)Create On-Call ScheduleCore projects focus on upgrading/replacing/implementing security and network devicesWork on projects relating to Windows 2003/2008 serversGlobal Data Systems is hosting EMR for medical practices on a Citrix environmentServer virtualized with VMware; currently on a team to upgrade this to VMware VSphere 4.1Configuring Citrix Access Gateway for current Citrix farmThree VMware hosts, with 90 virtual serversMentor Help Desk teamCo-Authored SLA's for customers with COOCreated escalation rules between tiersCreated Citrix Xen server to test Exchange 2007

Braintree, Ma, Us

Credit Union On-Line was an outsourced IT department for Credit Unions. This covered hosting Applications such as Teller application, Voice Response Systems, Online Banking. We also provided printing monthly member statements.; Responsible for Frame-Relay network ranging from 56k to T-3 circuitsConfigured PIX firewalls started replacing Frame-Relay with VPN connectionsWindows NT 4.0 and Windows 2003 serversMaintain Customers application servers (Oracle 8i) Maintained SSL Certificates for client online banking serversImplemented Credit Unions network, and Windows Active DirectoryConverted Exchange 5.5 to Exchange 2003

Help Desk Response to end usersConfigured Novel ClientsWorked on Documenting entire class B networkMemory upgrades/Hardware replacement/Upgrade workstationsRecent Project Highlights:Fiber WAN Project: Implement HP ProCurve switches to a town WAN. Connected fiber to switches joining the fire department, police department, town hall, and schools networks to consolidate internet connections, management cost, and servers.Data center move: Moved our data center to a colocation.Application Service Provider: Helped develop, design, and implement my company's hosting EMR application (ASP)Virtual Server Upgrade: Designed upgrade of five physical servers to two physical servers virtualized 5 servers on SAN. Utilizing VMware that will have real time fail over.NOC Team Leader: Recently changed work flow to improve ticket closure within first 48 hours. We had 89% percent ticket closure. I was able to improve this to 97% of all tickets are closed in first 48 hours. VPN Redundancy: Configured medical practices to have load balanced internet circuits and redundant VPN tunnels to the data center. In case the primary internet circuit failed a second internet circuit would automatically establish. During testing only one ping was lost when we disconnected the primary internet circuit. Web browsing would be load balanced between the two circuits.

Associates Of Science Degree, Computer Science

Education record