John Tango Email & Phone Number

San Diego

• Managed the planning and execution of a major system expansion project overseas with teams across different time zones, the project was delivered on time within budget • Developed supportability requirements for database products within Teradata Labs Development organization • Responsible for support strategy, planning and overall service/support life cycle management of database products • Developed and submitted support epics/stories/requirements • Submitted Supportability Assessments and identified risks, mitigation plans and secured commitments• Defined product support metrics to drive continuous improvement• Developed Product Support Plans• Identified training requirements and ensured successful knowledge transfers• Negotiated and approved services content in Partner contracts• Identified and drove Customer Support tools and backend system requirements• Reviewed and provided input on existing and future service offers and pricing• Evaluated and developed business cases to drive material improvements to existent processes, quality and/or productivity • Drove critical customer issues to resolution by engaging and coordinating the required resources from various teams and organizations • Analyzed and monitored Incident trends to drive optimization, incident resolution velocity and supportability requirements to Product Development

Greater San Diego Area

• Technical Test Team Lead for a local and remote test execution team in the US and India, duties included planning, developing , scheduling project milestones and managing all program deliverables including test development and execution• Project Management and reporting for all test development activities• Developed Software Release Test Plans and Test Reports• Collaborated with the test execution team on a daily basis to provide test guidance, technical and project planning guidance and mentoring including test tracking, defects reporting and test coverage• Hardware capital planning, management and responding to ongoing business changes for different Teradata software releases • Managed all tactical aspects of the project and worked with other teams across different time zones• Issue management and resolution and assisted in escalation of issues internally within the test team and externally with other Engineering groups• Certified Scrum Master• Strong knowledge of processes, procedures and handling ISO 9001 and CMMI audits

Dallas, Tx

• Offered full hardware and software support on Teradata customer systems• Point of contact for escalation management during all phases of customer support• Worked with Support organizations during customer incidents and post-mortem reviews• Provided leadership in the planning stages of the installation as well as project coordination during system upgrades and support• Provided technical and process subject matter expertise for field teams and customers for database related questions• Built and maintained strong cross-functional relationships/alignment with partners across the business

El Sugundo, Ca

• As a lead test engineer my primary responsibilities included providing project management for junior test engineers and scheduling test resources• Created test plans, SQL test scripts and other test tools and applications to verify the quality of the Database and Client software before it is released• Coded and fixed software bugs in the Gateway code• Acted as a Project Manager for other Client related software projects