John Tango Email & Phone Number

San Diego

• Managed the planning and execution of a major system expansion project overseas with teams across different time zones, the project was delivered on time within budget
• Developed supportability requirements for database products within Teradata Labs Development organization
• Responsible for support strategy, planning and overall service/support life cycle management of database products
• Developed and submitted support epics/stories/requirements
• Submitted Supportability Assessments and identified risks, mitigation plans and secured commitments
• Defined product support metrics to drive continuous improvement

Greater San Diego Area

• Technical Test Team Lead for a local and remote test execution team in the US and India, duties included planning, developing, scheduling project milestones and managing all program deliverables including test.
• Project Management and reporting for all test development activities
• Developed Software Release Test Plans and Test Reports
• Collaborated with the test execution team on a daily basis to provide test guidance, technical and project planning guidance and mentoring including test tracking, defects reporting and test coverage
• Hardware capital planning, management and responding to ongoing business changes for different Teradata software releases
• Managed all tactical aspects of the project and worked with other teams across different time zones

Dallas, TX

• Offered full hardware and software support on Teradata customer systems
• Point of contact for escalation management during all phases of customer support
• Worked with Support organizations during customer incidents and post-mortem reviews
• Provided leadership in the planning stages of the installation as well as project coordination during system upgrades and support
• Provided technical and process subject matter expertise for field teams and customers for database related questions
• Built and maintained strong cross-functional relationships/alignment with partners across the business

El Sugundo, CA

• As a lead test engineer my primary responsibilities included providing project management for junior test engineers and scheduling test resources
• Created test plans, SQL test scripts and other test tools and applications to verify the quality of the Database and Client software before it is released
• Coded and fixed software bugs in the Gateway code
• Acted as a Project Manager for other Client related software projects