Preferred Retailer for Sprint

Promoted to store manager in order to develop a struggling business unit in the areas of sales performance and loss prevention.Responsible for staffing and scheduling to meet business requirements.Coach and mentor individual staff based on customer service and sales performance.Time management in the delegation of responsibilities to employees to ensure completion of tasks.Prioritizing duties based on the impact of customer service and financial results.Perform inventory management procedures including: transfer, receiving, and ordering to ensure adequate quantities of merchandise.Customer service belief that all customers should be made to feel welcome and go home happy.All customer issues resolved upon first point of contact.Personable professional whose strengths include: cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

Direct SalesResponsible for recapturing previous subscribers while acquiring new ones.Debt consolidation with exclusive sales offers.Cleaned up company address database of vacant homes and bad addresses.Commission based sales quota.

Assist customers by determining their wants and needs while upholding a high level of customer service.Maintain a clean and straightened work environment.Re-merchandise product to highlight new promotions.