John Tejada Email & Phone Number

Miami/Fort Lauderdale Area

Responsible for estimating, identifying and analyzing physical damage to vehicles that are the subject of a claim. Estimates typically include damage to the core support, air conditioning and cooling, total losses and minor unibody damage. Identify related and unrelated (prior damage). Set clear and accurate expectations to customers regarding repairs, estimate details, repair outcomes and financial obligation.

Miami/Fort Lauderdale Area

As a claims adjuster, I investigated auto accidents that include but not limited to other vehicles, personal property, public/state property and individuals. I am responsible for building relationships with current customers, resolving any coverage issue, determining liability and properly documenting each claim. I educate individuals whom have never been involved in an accident and guide them along the way to ensure a great customer experience. After an accident a vehicle sometimes get towed to location the insured may not have an idea, I have to locate the vehicle by making numerous phone calls and work diligently to get that vehicle removed from the facility with our insured to avoid paying high storage bills. Work in a team environment to attain company goals on a weekly, monthly and quarterly basis.

Coconut Creek, Fl

Primary goal was to acquire, retain, deepen and manage relationships with existing and new clients. Responsible for generating growth in balances through building relationships and making proper recommendations based on needs of the client. Worked my assigned book of business by properly following up, inviting new clients and exceeding expectations by ensuring that I won the client over by doing the right thing. Worked as a team player by partnering with specialists who are experts with mortgage, business and investing opportunities. Created and Implemented the role of the Customer Experience Champion, District went from bottom 30% to Number 1 District for Palm Beach/Broward County in less than 2 months of Initial Rollout. Engaged with customers daily; while asking questions/interviewing customers about their financial situation. I helped bring in over 12 Million dollars during my tenure as a Branch Employee due to my relationship building with clients and colleagues.

Floral Park, Ny

Managed daily operations of a retail store, tasks included maintaining inventory levels, conducting security checks, maintaining store decorum and appearance, identifying sales opportunities, maintaining corporate and regional operation compliance. Created and implemented innovative ideas to inspire and motivate the sales team of 12 individuals on a daily basis to attain their monthly sales goals. Assisted the Retail Store Manager with scheduling, verified accuracy of daily service revenue reports and bank deposits. Helped bring the location above 2 Million dollars in annual revenue. Program director for district in Customer Service feedback using the customer feedback summary tool, met bi-weekly and share best practices with the other store customer service leaders. Held sales consultants accountable via one on one meetings, emails and inputting quality observations using the company’s coaching system.

Met and exceeded job performance in sales and customer treatment. Utilized bilingual speaking skills to enhance customer service experience and boost sales relationship with the Spanish speaking community. Maintained strong knowledge of products, accessories, pricing plans, promotions, and service features in order to exceed sales goals and improve customer experience. Increased store small business productivity through consultative sales and marketing promotion. Performed store opening and closing procedures in accordance with standard procedures.