Key Responsibilities:* Focused primarily on marketing and communication strategies leading to an increase in casino revenue and guest retention* Monitored existing high-limit guest and developed knowledge of betting habits increasing return visits* Increased assigned player activity percentages from 80% to 94% * Exceptional analytical and problem-solving skills* Increased guest monthly trip average by 2.5% using various outreach and communication techniques* Demonstrate management abilities in handling player development, entertainment, promotions, and special events* Work closely with all departments to ensure a positive guest entertainment experience* Excellent communication and organizational skills

Key Responsibilities:* Cultivated relationships with VIP customers to ensure high-quality customer service encouraging return visits* Led host team in guest participation for special events* Excellent attention to detail and organizational skills* Exceeded host quarterly goals in all categories within the first year * Developed connections with targeted guest, meeting their needs and responding promptly* Planned and executed special events and promotions to attract new guest* Executed Casino promotions, player events, and other property specific activities

* Continuously researched industry trends and innovations, adopting best practices to ensure a competitive edge for the organization and player development * Reduced players ROI’s in first 3 months by 27% on average by implementing a daily comp exception report* Increased Player retention rates by 52% in my first year by fostering a positive and supportive team environment* Developed and implemented weekly Guest Pace Trip Reports to identify declining hosted guest visits* Resolved customer disputes and complaints to the satisfaction of the guest and the company using conflict resolution techniques * Developed “Outreach Programs” which in turn increased new player sign ups* Monitored existing High-Limit guest programs and gained knowledge of guest betting habits and levels of participation to better manage programs and assure profit margins* Managed budgets and forecasting for player development programs, ensuring optimal allocation of resources for maximum impact on performance

Table Games