John Thomas Email & Phone Number

● Utilization of the DC1 SOC's toolset to sweep for IOCs / risks / alerts / unauthorized changes / intrusions / suspicious traffic within the SIEM, IDS sensors, wireless IDS, vulnerability scanning software, and anti-malware in effort to prevent or mitigate risks toward DC1's security posture;● Ensure ongoing compliance with applicable policy and procedures;● Respond to Compromise of information events, including E-Mail Sensitive SBU Spills;● Reviews computer logs and messages to identify possible security violations and breaches; assist with the preparation of reports to report intrusions.● Maintain a consistent record of logged work to facilitate communication with other shifts;● Communicate with DHS ESOC / Federal Management on potential Insider Threat events;● Report Critical or Significant events to DHS ESOC by phone and open an investigation; ● Report weekly Intel Topics relating to current & relevant cybersecurity events;● Verify Geolocation logins are known & approved events;● Perform scans of various storage media with in-house anti-virus software as part of maintaining proper security hygiene;● Investigating Failed Login events from vaulted & service accounts;● Tenant monitoring of the Hybrid Environment;● Upholding a secure environment and Data Leak Prevention through the Inspection of any and all vendor equipment entering/leaving the Data Center;● Review logs for PII and other sensitive data before it is allowed to be shared with external bodies;● Conduct VIP / Vendor escorts;● Audit artifacts for tenants;● When required will take photography for auditing or troubleshooting purposes;● At request will aid in the destruction of unclassified media under the authorization of Personnel Security; and● Perform Zone Checks for any physical security events within the Data Center.

Falls Church, Virginia, Us

● Utilization of the DC1 SOC's toolset to sweep for IOCs / risks / alerts / unauthorized changes / intrusions / suspicious traffic within the SIEM, IDS sensors, wireless IDS, vulnerability scanning software, and anti-malware in effort to prevent or mitigate risks toward DC1's security posture;● Ensure ongoing compliance with applicable policy and procedures;● Respond to Compromise of information events, including E-Mail Sensitive SBU Spills;● Reviews computer logs and messages to identify possible security violations and breaches; assist with the preparation of reports to report intrusions.● Maintain a consistent record of logged work to facilitate communication with other shifts;● Communicate with DHS ESOC / Federal Management on potential Insider Threat events;● Report Critical or Significant events to DHS ESOC by phone and open an investigation; ● Report weekly Intel Topics relating to current & relevant cybersecurity events;● Verify Geolocation logins are known & approved events;● Perform scans of various storage media with in-house anti-virus software as part of maintaining proper security hygiene;● Investigating Failed Login events from vaulted & service accounts;● Tenant monitoring of the Hybrid Environment;● Upholding a secure environment and Data Leak Prevention through the Inspection of any and all vendor equipment entering/leaving the Data Center;● Review logs for PII and other sensitive data before it is allowed to be shared with external bodies;● Conduct VIP / Vendor escorts;● Audit artifacts for tenants;● When required will take photography for auditing or troubleshooting purposes;● At request will aid in the destruction of unclassified media under the authorization of Personnel Security; and● Perform Zone Checks for any physical security events within the Data Center.

Falls Church, Virginia, Us

•Serves as point of contact for DC1 Operations•Responsible for coordinating with Change Implementers and Local DHS Sponsors to obtain ECR approvals.•Approves EBFs for engineers that meet proper criteria•Serves as the after-hours backup to the Change Management team for Emergency changes.•Ensures Service Level Agreements are met by:+Acting as liaison for all lines of service in effort to remediate technical issues that affect Confidentiality, Availability, and Integrity.+Coordinating the team during Security Events that cause work stoppages due to service degradation.+Notify all concerned of any outages and other wide-impact service disruptions affecting DC1.•Provide informationals to components regarding service maintenance, service migrations, Stennis repair work, inclement weather, security events, etc.•Coordinate with and aid the BackUp Restoration team in the scanning & import/export of storage media to comply with Data Retention policy.•At request has facilitated in the destruction of unclassified media under the authorization of Personnel Security Analysts•Managing and coordinating daily team tasks while ensuring efficient adherence to knowledge articles, core processes, and procedures.•Create Knowledge Articles and disseminate associated training to agents.•Provide any training or reinforcement as needed to address any limitations in my team.•Follow knowledge articles, processes, and procedures while maintaining record of work within the ticketing system.•Act as a customer liaison on routine technical and service problems to ensure that customer needs are met.

Falls Church, Virginia, Us

•Installs, investigates and resolves routine matters with computer software and hardware equipment.•Investigate events via monitoring tools to track device performance trends and escalate active incidents as needed.•Perform physical inspections of devices via Zone Checks, report to EMOC any findings, notify the Line of Service, and create a record within ServiceNow ticketing system. •Recycle administrative & service accounts, report backup failures, engage lines of service on issues that could affect redundancy or availability.•Wipe & Re-image workstations with appropriate software installed for DC1 Personnel.

Diamondhead, Mississippi, Us

• Handle/route phone calls, process emails & web requests submitted by clients & the public through NSSC’s ServiceNow Ticketing System.• Utilize Knowledge Articles and Experience to troubleshoot and provide Tier 1 solutions for common issues, including;+ Password/PIN Resets, Account Unlocks, Account Enabling, etc through the use of NASA’s Consolidated Active Directory (NCAD); Two-Factor Token Infrastructure (TFTI); or Identity, Credential, and Access Management (ICAM) systems.+ Common issues with Windows/OS X system updates, basic network/hardware issues as well as application connectivity issues for Outlook/O365 & Cisco AnyConnect Secure Mobility Client.+ Installation & Troubleshooting of MaaS360 Mobile Device Management system.+ Implementation of PGP Passphrase Resets, BitLocker Recovery, BitLocker PIN resets, and Domain recovery.+ Procedure for granting PIV exemptions.• Follow proper escalation procedures to various I3P contracts when unable to provide first-call resolution.• Assist contractors & civil servants with submitting/verifying orders & requests through ESD’s Service Portal & Identity Management and Account Exchange (IdMAX) respectively.

Philadelphia, Pennsylvania, Us

• Handling/Routing Phone Calls;• Processing Invoices;• Assisting in the execution of events hosted by clientele of Aramark;• Handling questions and acting as bridge of communication between client and management;• Assisting in the quarterly Inventory Turnover;• Handling data entry for day-to-day production and waste using a unique software solutions cloud-based program; and• Utilizing Microsoft Excel for menu-building and associated cost-analyses.

Falcondo Bridge, Dominican Republic & Calgary, Alberta, CanadaWorking as an intern on both projects, while maintaining the highest personal, professional and ethical standards, either assisted in or learned the processes associated with:• EPC (Engineering, Procurement, and Construction) contracts;• Subcontract administration for the projects, including pre-award activities, selection of bidders, to subsequent close-out of subcontracts. Specific attention was paid to subcontractor(s) proposed change orders (variation orders) and the financial status of each subcontract;• Liaised with end-user departments, to ensure clarity of Scope of Work requirements, prior to the issuance of the RFP (Request for Proposal) to potential bidders; • The development process of the Qualified Suppliers List (QSL);• The preparation and issuance of the RFP (and associated documents) to suppliers/lower-tier subcontractors based on given purchase requests in accordance with company procedures and project requirements;• Ensuring that all procedures were complied with and all actions were auditable;• Maintaining the process for regular, effective and efficient follow-up/expediting;• Preparation of commercial evaluations and assisting in Cost/Price Analysis and negotiation sessions with bidder(s);• Preparation of the commercial/economic bid tabulation to compare different proposals and suggest actions to be taken in order to improve bid result and/or select the vendor• Preparation of the purchase order/subcontract based on standard General Purchase Terms and Conditions and Project Special Purchase Conditions, if any; • Processing invoices; and • Subcontract close-out.

Richfield, Minnesota, Us

• Promoted Best Buy brands and Geek Squad services;• First to engage customers to address all customer service needs;• Handled returns, exchanges, trade-ins, recycling, defective products and repair questions; and• Properly communicated with customers to ensure clarity and effectiveness.

Richfield, Minnesota, Us

• Handled both inbound and outbound phone calls;• Followed Best Buy's escalation process with third party vendors and internal service center repairs; • Handled shipping/receiving; and• Performed basic repairs and installation of various software.

Bachelor Of Business Administration (B.B.A.), International Business/Trade/Commerce

Computer Science

Nursing

General Studies