John Thomas Email & Phone Number

Dublin, Ie

➤ I manage vast IT project teams, including internal staff and external contractors, ensuring the successful delivery of equipment installations and IT solutions for global operations. I also collaborate with stakeholders to establish timelines, integrate IT support strategies, and provide hands-on assistance to achieve project goals.________________________________________Key Projects:Mexico Office Relocation (2024):I oversaw the seamless merger of two office locations into a central hub, coordinating a large team to relocate staff and equipment over a single weekend with minimal disruption.Swansea Office Refurbishment (2021):As the primary IT liaison, I directed network and AV upgrades during a phased office refurbishment. I maintained continuous operations, provided progress updates, and influenced key project adjustments to ensure success.Livingston Office Relocation (2022):I led the expansion to a larger office, managing IT installations and ensuring early server setup for minimal downtime. I adapted project plans to accommodate resource changes and delivery delays, achieving a smooth transition.Milan Office Refurbishment (2020):I managed IT infrastructure upgrades during a phased renovation, maintaining live office operations. I coordinated with multiple IT teams to ensure all systems met functionality standards.Bucharest Feasibility Strategy (2021):I conducted a feasibility study for reducing office space, delivering actionable recommendations to optimise layout and minimise costs while addressing operational risks.

Raleigh, North Carolina, Us

➤ I worked within a global team of 30 IT Support Engineers, reporting to the Associate Director of IT and collaborating with key stakeholders such as departmental managers, the Cybersecurity Team, and local IT representatives. ________________________________________My role required effective communication and adaptability in a fast-paced environment to support a world-leading healthcare and clinical research organisation.I provided 24/7 IT support, installing and maintaining PC hardware and software, managing inventories, and coordinating vendor repairs. By troubleshooting incidents, researching OS patches, and implementing solutions, I ensured system reliability whilst adapting to evolving technologies. I also cleared a significant backlog of over 50 on-site tickets, providing critical support to the local team and restoring operational efficiency.Key Projects:MFA Token Rollout (Mannheim, Germany):I led the deployment of RSA tokens for 250 staff, enhancing cybersecurity through two-factor authentication. I collaborated with IT Systems and Cybersecurity teams, coordinated staff appointments, and delivered progress reports to senior management, ensuring successful completion under tight deadlines.Windows 10 Upgrade (Swansea Office):As the Local Lead, I developed and executed the project plan for upgrading systems to Windows 10. I worked closely with office management to schedule upgrades, created a testing plan to ensure smooth implementation, and provided technical guidance throughout the process. This included resolving hardware and software incidents and managing major incident responses effectively.

Carmarthen, Carmarthenshire, Gb

Carmarthen, Gb

Carmarthen, Gb

Carmarthen, Gb

Nvq Level 2 & 3 Using It, It

Gcses, Maths, English (Language& Literature)