John Thomas Email & Phone Number

Delray Beach, Fl, Us

Edinburgh, Scotland, United Kingdom

Deerfield Beach, Fl.

• Work with Project Managers to ensure quality software implementations.• Create or modify processes used by QA Analyst for verifying the suite of Sentry products.• Training and mentoring fellow QAA's on the various Sentry products.• Developing SQL skills and library of scripts.

Boca Raton, Florida

Create and execute test suites based on emerging products/features.Debugged SIP/VoIP problems using Ethereal and Wire Shark.Identify and document defects and test solutions.Enhanced testing based on fault detection.Documented configurations, solutions and troubleshooting techniques.Performed training to familiarize co-workers on new features and products.Product support via Web Collaboration/On-site.

Boca Raton, Florida

Analyzed requirements and assembled test suites based on product requirements.Interop testing of Voice Mail Systems, Calix, Zhone, Telestrat and AFC RDT's.Worked closely with development to verify requirements and identify software faults.Concentrated knowledge of the Sun System Unix driven Copper Controller IP system using GUI and command line interface.Tier I technical support of the Coppercom Switch VoIP System and Network.Fault troubleshooting to acceptable solution of the customer.Part of the 24 hour on-call technical support team.Remote technical support via VPN.

Boca Raton, Florida

Senior Technical Support Engineer Operations, Administration and Maintenance of Siemens voice electronic system (EWSD). Implemented lab test process to accurately and consistently test Siemens software updates. Implemented processes to increase software patching quality. Analyzed software problems and provided the necessary data collections. Enhanced the call testing to improve software functionality. Added test scenarios via automated test equipment.Principal Member of Technical Staff (Technical Support Engineer) (1996 - 2001) Tier II Customer Service Support for the Siemens Switching System. Worked closely with customers to resolve issues affecting the administration, maintenance and functionality of the Siemens Switching System (EWSD). Debugging call processing problems in real time networks using proprietary trace tools. Implemented failure scenarios in a lab environment in order to test software updates.