Key Result Areas:Administration & Procurement▪ Management of daily business operations, team management, achieving sales, profitability andcustomer service ensuring business objectives are achieved while operating within companyguidelines and following ethical business practices.▪ Monitor the current inventory and replenishment process and forecast inventory and costing toimprove the operational efficiency.▪ Partner with cross function teams, external partners and vendors in operational activity.▪ Negotiate with product suppliers for best quality, price and timely delivery.Sales & Customer Service▪ Identifying customer needs and providing the best quality above par with the competitors for increased growth.▪ Servicing existing customers and developing new clientele database.▪ Resolving customer complaints to help sustain service standards.

Key Result Areas: Banking Operations/ Administration▪ Managing the complete branch operations ensuring optimal utilization of available resources.▪ Handling Opening of accounts and verifying internal transactions.▪ Handling front-end operations in the branch.▪ Calculating and reporting the position of the Branch among the other branches.▪ Liaising with internal departments and various branches for smooth execution of their activitiesincluding but not limited to cash management.Cash Management▪ Operational position accountable for cash [deposits, withdrawals and reconciliation].▪ Responsible for daily cash requirement of the branch and for the requisition on daily basis. ▪ Responsible for daily requirement of Gold and requisition of the same.Client Servicing/ Team Management▪ Assessing the customer feedback and evaluating areas of improvement.▪ Creating and sustaining an environment that motivates high performance amongst team members.

Key Result Areas:Internal Banking▪ Clearing – Inward, Return & Outward.▪ Fund transfers – Anywhere.▪ Credit advice and Bill Purchase.▪ Teller▪ Responsible for recording and posting internal account entries.

Key Result Areas: Administration▪ Maintaining inventories of company products and filing of required documents. ▪ Rendering timely support to other functions within the organisation.Procurement▪ Analyse various bids and prepare purchase orders as per company policies and guidelines.▪ Process supplier invoices for payment and coordinate with Finance.▪ Expanding the suppliers list in order to purchase goods that are of optimal quality and price.