Respond on-duty with a 4 man crew to over 53 square miles including Miami University. -Experienced utilizing ALS-EMT skills in EMT/Paramedic squad.-Practical experience in all fire-ground activities such as fire suppression, multi-company operations, ventilation, tanker operations and ladder truck operations. -Used to managing high call volume with small staff.

-Established a retail store with the primary goal of supplying the Miami University population with quality outdoor gear and enriching the committee though outdoor programs.-Managed customer experience with CRM management system that quickly allows team to see new sales opportunities or diagnose customer issues and resolve them. -Marketing efforts have yielded both more daily visitor and better purchase conversion with in-store marketing.-Managed ten employees schedules and daily work obligations including marketing team. -Communicate with local visitor’s bureau, Miami University, sports organizations and other groups to maximize group sale opportunities and better name placement. As well as creating a from-scratch website that draws hundreds of monthly views, but can draw a hundred thousand during promotional periods.

• Support the lead Trip Coordinator in preparation and execution of backcountry trips.• Instruct a for-credit course designed to develop students understanding of the principles of modern Rock Climbing.• Established communications for difficult back country trips.

• Developed and executed strategy’s to increase service revenue. • Developed valuable leadership and communication skills through training sessions and working with valuable customers.

• Assisted management in balancing project cost. In the process determined where errors existed in the accrual of 2009/2010 projects and hours billed. • Analyzed work output by SAP developers versus the estimated time expected to complete specific projects• Learned ABB’s SAP accrual accounting system and how to utilize it to complete tasks in addition to mastering Microsoft Excel and Access.

• Assisted in the development of yearly changes to the Cafe’s processes and schedules resulting in improved customer experience contributing to the largest revenues of any year to date. • Aided Restaurant owner in facilitating building improvements and on-going maintenance resulting in increased revenue potential.