John Thompson Email & Phone Number

Richmond, VA, US

Richmond, VA, US

Lafayette, LA, US

Developed Cyber Security Strategy to balance risk, business agility, and cost. Built out team and capabilities modelled after NIST 800-53. Developed overall governance and oversight program to ensure alignment with business strategy along with metrics program.

Lafayette, LA, US

Raleigh, NC, US

• Responsible for software development and application support for $9B Auto Parts retailer with over 6,000 stores, 40 Distribution Centers, 74,000 employees, and ~1.4 M SKUs. Manage a team of 90+ employees and 80.
• Implemented a portfolio management process to improve project prioritization and execution.
• Designed post-merger organization to optimize capability delivery and support.
• Created application roadmap for merger of CarQuest.
• Implemented organization competency model to improve employee productivity.
• Removed approximately six hours from the nightly PeopleSoft AR batch cycle through improved parallelization and infrastructure improvements. This resulted in reduced call volumes and improved customer service.

Raleigh, NC, US

• Responsible for Enterprise Computer Operations, DC Systems Support Teams, Disaster Recovery Team, I&O Project Management, AS/400, AIX & Linux Engineering Teams, Enterprise Middleware Team, and DBA team. Total team size.
• Saved ~$2M in capital by implementing capacity planning and better utilization of server resources.
• Successfully received training grants from the state of Virginia for $1M to improve employee’s skills over three years.

Raleigh, NC, US

• Implemented business strategy roadmap development with VP of Merchandising. Identified technology trends and how they can improve our customers’ experience and our profit.
• Implemented Oracle Retail Merchandising System (foundation data and PO Management), Oracle Retail Price Management, and Stibo Item Master Data Management solution.
• As part of Oracle Retail Management System implementation introduced the concept of Organizational Change Management, Enterprise Service Bus, and Operational Readiness Testing. Lead the most complex IT project at.
• Implemented all the interfaces into new Red Prairie Warehouse Management System for new distribution center. This included Inventory Accounting, HR Payroll, and item interfaces.
• Started centralized IT Program Management Office. Aided in better utilization of skilled project management and adoption of best practices.
• Team is responsible for all systems that support Merchandising, Inventory Management, Inventory Accounting, Content Management, B2B Gateway, and Production Support for Finance, Supply Chain, and Merchandising Systems.

Raleigh, NC, US

• Changed the team culture to focus on creating value for the business and shareholders, being trusted advisors, and to always bring options.
• Decreased the number of system outages by 40% by introducing root cause analysis, design patterns, and highly available architecture patterns. Additionally implemented proactive monitoring across potential failure.
• Changed the amount of time the teams performed Production Support from 60% to 30%.
• Outsourced Production Support to free AAP resources to focus on projects that reduce cost, improve productivity, and bring competitive advantage to AAP shareholders, along with reducing the cost structure.
• Implemented SLOs to ensure focus stayed on sustaining value for the Supply Chain business.
• Implemented a project prioritization process with Supply Chain Executive Mgmt. to ensure teams worked on the highest value projects.

San Antonio, Texas, US

• Managed a team of 8 senior analysts and programmers and 20 contractors. Responsible for all staff management functions, including the coordination of recruiting/hiring, training, mentoring, scheduling, performance.

Dublin 2, IE

Insurance Community of Practice. Worked on a variety of clients (USAA, Farmers Insurance, Erie Insurance, etc.).