John Thorning Email & Phone Number

As a Contact Centre Team Leader with over 4 years of experience in the industry, I have honed my skills in delivering exceptional customer service and providing support to clients. Throughout my career, I have worked in various roles, ranging from a Contact Centre Advisor to a Facility & Logistics Manager. In my current position at Bet365, I provide team leadership, benchmark the expected standard of customer service, and supervise contact centre advisors. I also monitor, assess and develop the performance of contact centre advisors and review and analyse calls to ensure high-quality customer service.My experience in the telecommunications industry, as a Telecommunications Technician with Northern Business Communications, NW Communications and JR Communication and Cabling, allowed me to advise, quote, and install various telecommunication systems and products based on clients' business requirements. I also installed and configured data networks, provided remote support and maintenance, and mentored trainees.I am a certified Telecommunications Technician with a Certificate III in Telecommunications (ICT30213) and a Certificate II in Telecommunications (ICT20202). Additionally, I have experience in customer-facing roles, having worked as a Ski Rental Technician at Grouse Mountain in North Vancouver, Canada, where I provided equipment fitting, maintenance, and repair services to guests.Overall, my diverse experience in contact centre leadership, telecommunications, and customer service makes me a versatile and valuable asset to any team.

Listed skills include Pabx Systems, Telecommunications, Open Cable Registration, Voice Over Ip, and 10 others.

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  Sanderson High School