John Threadwell Email & Phone Number

Camden Town, England, United Kingdom

The role is accountable for the monitoring of the GLA Greater London Authority designated patch of properties keeping regular contact with our providers to provide housing management and tenancy sustainment support by visiting properties and being a liaison to internal or external services. Utilising the relevant housing systems to review and maintain information, additionally monitoring any issues identified to the central team.

London, England, United Kingdom

Brokering a cost effective and timely service for vulnerable adults. I managed the hospital discharge portfolio for the Borough that required a step down placement in a residential, nursing or mental health setting.

London Borough Of Camden, England, United Kingdom

• Supporting the Contracts Manager to deliver the corporate and local objectives for Housing Services• Input into the development of systems to monitor performance on targets relating to void and out of management properties• Input into the development of systems to monitor performance against Housing Services KPI and DPIs• Input into the development of systems to monitor compliance with all contracts within Housing Services• Identify of and monitor all Property information (Leases, Management Agreements, Contracts etc)• Input into the set up of a monitoring system to monitor outcomes from internal and external audits across Housing Services• Perform budget investigation for the Co-ordinator as required to ensure spend is on target and that we are achieving VFM• Monitor Asset Database to ensure all assets are being accounted for• Carry out Quality Audits for services provided across Housing Services• Work closely with customers, external stakeholders and other departments within One Housing to deliver the corporate and local objectives.• Prepare and provide monitoring reports as required by the Management Team• Assist the Agencies & Contracts officer with compliance & information related requests from managing Agents• Manage the utility contracts by working closely with the company’s energy consultants for efficient energy management for the HCS stock• Overlook and manage the PPM (Planned Preventative maintenance) for HCS to ensure works orders are tracked by the responsible parties as part of the planned programme • Manage the leasing contracts with our company vehicles• Work with our Water Safety Management team to ensure our stock are compliant to the L8 Legionella Approved Code of Practice• Work closely with the Fire Safety and Compliance team to ensure the HCS stock fire related risks are identified all allocated to the responsible parties and tracked in order to resolve the fire risks and hazards within the targets set.

Camden, London

Providing a link between Assisted Living schemes, HR and Finance to facilitate the smooth running and efficient processing of staff records and customer billing. I also support CQC compliance by ensuring staff files are up to date and acquire the necessary documentation. Issue new starter documentation, including contracts. I am also a HR ‘Systems Champion’ for local teams.

Tunbridge Wells

Daily responsibilities were wide ranging from rent queries, disabled adaptations, tenancy questions, Anti Social Behaviour and safeguarding. Part of my role included communicating actively with other departments in the organisation, I also attended monthly meetings with the asset investment department providing feedback from other departments in addition to providing updates following the meetings.

Kings Hill

Handling communications both written and verbal which include administrative tasks. My role included actively participating in positive communication between the Customer Service Teams. Responding to enquiries from customers, in a professional, timely and efficient manner in accordance with departmental standards (SLAs) and KPI's

Royal Tunbridge Wells, Kent, United Kingdom

Handling enquiries from customers and Breitling agents, processing credit card payments, production of repair estimates and invoices, inputting diagnostic notes and booking in watches for repair

Royal Tunbridge Wells, Kent, United Kingdom

Primary contact for any questions, queries or complaints clients may have. This included face to face interaction and all administrative resolutions. My role included setting up new clients on our bespoke call handling and telephone system and providing technical support to new and existing clients. I additionally supervised and trained staff as required and assisted in managing ISO9001 procedures together with Budgetary responsibilities. I would also arrange meetings with any new or existing customers.

Royal Tunbridge Wells, Kent, United Kingdom

I answered incoming calls personally in the company name took accurate detailed messages which are then sent immediately by fax, email or text to mobile. As of 2012 I was given the responsibility of looking after all client amendments on their accounts.

Royal Tunbridge Wells, Kent, United Kingdom

I undertook a short term telesales contract selling mobile phone games to John Menzies wholesale customers on behalf of Tactic Games. This was a 3 month position and as a result I was offered a full time position with the company in another role.

Tonbridge, Kent, United Kingdom

Managing magazine titles assigned to me by the organisation, amending orders with distributors or publishers, keeping customer services up to date with any latest news following meetings with distributors or publishers to discuss new and existing publications. I would suggest and implement positive incentives for retailers to accept magazines, newspapers and collectable items.

Youth player for Sussex County Cricket Club

I played for Kent Under 13's and 15's as a youth player.

Media, Communication And Media Studies, Merit

Ecdl

ECDL (European Computer Driving Licence)

Education record

Various