John Tiniakos Email & Phone Number

Copenhagen, Dk

Copenhagen, Capital Region, Denmark

My goal is to partner and establish trust with our customers to ensure an exceptional experience and continuous success through ongoing value realization.I advise customers on how to best utilize their purchased Templafy modules within their organization. Demonstrate Templafy's value proposition, its core platform features and modules and other related tools/technologies. Match Templafy's solutions to customer's business and technical requirements.Partner with Account Management leaders and Delivery specialists to set strategy and create and map our customers journey throughout the entire customer lifecycle.Serve as customer advocate while capturing feedback and reporting requests to Templafy's Product owners.Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of the support of customers. Mentor our Customer Success, Senior customer success managers team and create success strategies for the future.

Copenhagen, Capital Region, Denmark

At Templafy, our Customer Success Team works with customers to ensure they're receiving the tools and support needed to achieve their goals with Templafy.As a Senior Customer Success Manager, I am responsible for a portfolio of global enterprise clients to:, my responsibilities include;- Establishing trusted/strategic relationships with an Enterprise-level client portfolio to ensure the use of Templafy’s products to their full potential.- Project managing the implementations Templafy, Enterprise-wide by delivering communication strategies and materials alongside best-practice training. - Being the "The voice of the Customer" when collaborating with internal business functions to guarantee client success with the platform.- Organizing business reviews where usage and strategic analytics are discussed to maximize product adoption.- I personally manage Templafy's largest strategic accounts on a global level and am responsible for their retention and growth.- I'm responsible for the onboarding strategy and the training of new Customer Success Managers when joining Templafy.- In addition, liaising with the inside sales team managers and assisting with ongoing product training.

Copenhagen Area, Capital Region, Denmark

Overseeing the day to day management of the business development teams (inbound and out)Devising strategies for driving sales growth across the business. Analyzing existing approaches to the development of business and making changes where appropriate.Setting targets for new business development for the BM managers & the business development team.Hiring new members of the business development team.Implementing new business initiatives across the BDR teams.Implementing sales incentives to drive sales performance within the team.Working closely with the marketing team to devise marketing materials and tools to support new business teams.

Copenhagen Area, Capital Region, Denmark

Responsible for the European BDR team at Templafy.

København C, Capital Region, Denmark

I'm currently a part of the Enterprise Business Development team at Templafy. Templafy empowers enterprises to streamline the millions of docs, presentations, emails prices quotes etc. that employees produce every day. Managed in the cloud and seamlessly embedded in all processes where employees produce documents and business content. Essentially we automate business compliance and boost end-user productivity in a future proof way.

København, Capital Region, Denmark

Manchester, United Kingdom

Store Co-Ordinator - Ready Steady StoreWorsley, Manchester - 11/2015 - 03/2016 I worked as part of a small friendly, very successful store team. Selling our storage units to people that enquire via walk-in and on the phone. I ensured that our customer's enquiries and issues were managed positively and that they received top quality service at all times whilst making sure that I followed the values of the company. I would also deal with cash and accounting every day. I took great pride in the appearance of the store and made sure that the facility was always perfectly presented.AccomplishmentsRecovering a failing store from £9k under budget to £2k over projections in 3 months.Implementing a training plan in my first month.

Manchester, United Kingdom

- Part of a team managing a key account.- Helping the customer along the service path from the initial enquiry to the delivery of their goods. - Liaise with various departments to gather information. - Writing training manuals for complex tasks.

Harwich, Uk

- Co-Owner of a thriving finishing solutions contractors.

Ipswich, United Kingdom

- Telephone based sales role- Up-selling additional products from both inbound calls and outbound warm calls.

Pd 3 - Certificate Of Danish Proficiency, Language

Nvq Level 3 In Customer Service, Customer Service Management, Diploma

Mandatory Units Organise and deliver customer service Understand the customer service environment Resolve customer’s problems Principles.

Education record

Education record

Education record

Education record