Senior Technical Writer/Editor for Eventide Communications. I write complex technical content for advanced Eventide recording software product lines for public safety and critical communications, including 911 emergency services, government entities, security, and air traffic control. Formats include data integration documents (that explain how the technology interfaces with other technologies, e.g. SIP phones) white papers, and technical sales sheets, for external and internal audiences.

Senior Technical Writer/Editor for Comtech 9-1-1 Emergency Services.Writing and editing complex technical content for 9-1-1 call routing software product lines. Promoting content re-use and automation of repetitive tasks.• Develop multiple documentation types for 9-1-1 call routing software product lines, including admin and technical overview guides, release notes, service updates, and FAQs • Conduct research and interviewed developers and engineers for content development • Develop and maintained MS Word templates, UI style guide, and team style guide • Manage project deliverables (including level-of-effort estimation) to strict SLA deadline• Maintain SharePoint versioning and document metadata• Peer-edit team and inter-departmental documentation• Create technical videos

Senior Technical Writer/Editor contract position.• Responsibilities as detailed above for Comtech FTE position.

On the Microsoft Workplace Analytics documentation team, I reviewed, edited, and published external-facing end user content for Workplace Analytics and MyAnalytics products: Projects include:• Developing complex Microsoft technical content and publish to GitHub via Git command line • Working with PMs, SMEs and global cross-functional teams to resolve content issues • Work with team of content strategists in re-design of Microsoft msdocs site navigation• Create UI text and API page descriptions for developer audience• Peer-review team content/edit legal content for external teams

As editor for Spiration’s Clinical Research department, reporting to the Director of Clinical Affairs, I helped: • Assemble and prepare clinical trial regulatory and compliance documents destined for FDA submission to hard deadline• Flag content for organizational and semantic issues• Troubleshoot recalcitrant formatting and technical documentation issues (ex., tables, figures, bookmarks, hyperlinks, endnotes, and references)

As a member of the Windows and Devices Group Content Publishing team, I: • Reviewed, edited, and published IT Pro security content via GitHub. Topics included:• Security exploits (Pass-the-Hash), Kerberos, RDP, Virtualization Based Security, Credential Guard, Device Guard, BitLocker, Secure Boot, PowerShell cmdlet helpWriting projects included: • Documenting the Windows 10 interface (Local/Group Policy security settings) • Documenting security software known issues • Migrating TechNet content to docs.microsoft.com• Converting content to Markdown • Troubleshooting guide (Credential Guard)

As a member of the BECU Knowledge Management (KM) team, I: • Reviewed and assessed internal BECU content for integrity, pertinence, and usability• Developed and executed content strategies optimized for a superior user experience• Created new content as required according to the BECU Style Guide• Consulted with SMEs within various Business Units on topic and QA issues• Identified topic content suitable for modular re-use within KM systems• Used internal KM tools to manage and publish content

As a member of the Microsoft Security Response Center (MSRC) team, I write customer-facing security documentation on threats that affect Microsoft products, and have the following responsibilities:• Write Microsoft security bulletins and security advisories, on topics covering security threats such as remote code execution, elevation of privilege, and denial of service• Peer-edit security documentation according to MSTP style guidelines • Learn and understand all relevant security topics that relate to threats and issues affecting Microsoft products• Project-manage all aspects of end-to-end documentation publication cycle, including synchronization with monthly release of Windows Updates according to strict “patch Tuesday” deadline• Stage and publish documentation to Microsoft TechNet portal using internal Microsoft tools (SharePoint 2013, MS Dynamics CRM, and Microsoft Technical Publications System (MTPS))

Working for the Microsoft Retail Technology Group (Platform Engineering), I wrote Deployment Guides, Installation Guides, Engineering Bulletins, and process documentation. Edit/peer review internal documentation. Developed templates/creating internal criteria and structures for writing and editorial processes.

Technical Writer/Editor for Engineering Documentation Team, documenting Isilon's proprietary data replication, data protection, and disaster recovery systems. Internal and external audiences.

Writer/Editor for T-Mobile IP Documentation Services Team Currently documenting/mapping LTE New Generation Network in Visio for T-Mobile MOPsDriving process improvement.

Technical Writer for the Technical Operations Dept. (TechOps) documenting server/system infrastructure architecture, SDLC, proprietary tools.

Technical Triage Editor: Microsoft® Seattle WA April-July 2010 • Performed QA/legal copyedit of complex Microsoft technical IT documents• Resolved documentation bugs (formatting/graphics etc.) according to MSTP guidelines • Prepared documentation for publishing/release to strict SLA deadline

Volunteer for Puget Sound Society for Technical Communication• Researched and designed functional specifications for an employer registration and jobs board in PHP/HTML, including PHP mailer• Designed all forms and web administration UI interface

• Resolve business customers’ technical web site/email/DNS issues• Perform differential/incremental data backups• Write/publish technical support Wiki documentation (problem resolutions, articles, white papers • Streamline documentation process (re-organizing Wiki by category and topic, to increase efficiency (technical audience)

Writing/Editing Wiki articles. Resolve residential customers’ technical issues for cable Internet, e-mail, VoIP, telephony, and HDTV, through English and Spanish

Assisted customers via phone with ADSL and e-mail connectivity issues. Also FTP and browsing issues, , home networking, fault logging, escalations, call-backs. Documented faults/updated ‘Sherlock’ knowledge base.

As a Technical Support Representative for City of London Telecommunications (COLT), I:• Provided bilingual (English/Spanish) technical support for business customers with leased ADSL lines• Helped resolve WAN network connectivity issues for international customers

As a Technical Support Representative for British Telecom, I: • Provided technical support for end customers, supporting PDAs, 56k dialup networking, email, FTP, ISDN Internet and modem issues on both PC/MAC platforms. Documented faults/knowledge base.

• Repaired and upgraded desktops and laptops. • Resolved boot problems. Replaced faulty hardware. • Sales duties for standard hardware/software. After-sales service.