John Todd Email and Phone Number
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Financial services professional with a passion for digital innovation. Multiple years of experience operating in a product owner capacity on agile development teams within financial services companies. People management experience with various team sizes. Certified scrum product owner through Scrum Alliance. Knowledge of software development lifecycle. Experience managing technical vendor relationships. Knowledge of API, SSO and SFTP integrations.
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Managing Director, Technology SolutionsSecu Credit Union Oct 2024 - PresentLinthicum, Md, Us
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Vice President Of Innovation And Digital PlatformsSecu Credit Union Jan 2021 - Nov 2024Linthicum, Md, Us-Responsible for establishing and maintaining a 3 year strategic roadmap governing SECU's digital platforms.-Responsible and Accountable for the success of numerous corporate business priorities and critical measures.-Stood up an in-house development team for SECU's public facing site resulting in cost savings, speed to market and improved conversion rates.-Responsible for the on-going development and strategic execution for SECU's CRM platform.-Developed and delivered multiple executive level presentations surrounding numerous topics including digital experience, a digital strategy, and CRM.-Recognized by my peers with numerous internal awards including the Stellar Leadership Award, Visionary Award and Unsung Hero Award. -Built and presented numerous business cases for large scale strategic investments on Conversational AI, Business Account Opening, and Transaction Data Enrichment.
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Assistant Vice President, Digital & PaymentsSecu Credit Union Jan 2018 - Jan 2021Linthicum, Md, Us-Managed a cross functional team of product owners responsible for all aspects of digital banking and digital acquisitions.-Temporarily served as the organization's product manager for Credit Cards and Lending making decisions on rate increases, go to market strategy, and product offerings. -Responsible for managing the organizations retention initiatives resulting in a 15% decrease in member attrition. -Responsible for setting and managing the budget for the digital business line and consistently completed organizational objectives on time and on budget.-Responsible for managing outsourced vendor relationships including negotiating contracts and renewals, holding them accountable to SLAs and ensuring strategic alignment between vendor product roadmaps and SECU's strategic roadmap.
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Digital Banking Product ManagerSecu Credit Union Jan 2016 - Jan 2018Linthicum, Md, Us-Led a conversion of online and mobile banking from an in-house solution to a SaaS product resulting in a 30% lift in customer experience scores and active platform users.-Converted our Bill Pay model from trust funds to good funds resulting in around $500,000 per year in fraud savings.-Built out an in-house testing competency within the organization.- Established KPIs to measure digital platform health and team success.-Awarded Employee of the Year in 2016.
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Digital Channel Management Secure Platform AnalystT. Rowe Price Oct 2010 - Dec 2015Baltimore, Maryland, UsReview how clients experience T. Rowe Price digitally and propose enhancements and technology solutions to meet client demand. Served as a product owner on an agile web development team charged with developing functionality for our New Workplace Retirement Site. Responsible for defining acceptance criteria on features while weighing cost vs. benefit of various pieces of functionality. Also responsible for defining web analytics tagging requirements and monitoring this data after the feature is released. Experienced with Adobe Insights and Site Catalyst.
John Todd Skills
John Todd Education Details
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Towson UniversityGeneral -
Washington & Jefferson CollegeGeneral
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Washington & Jefferson CollegeGerman
Frequently Asked Questions about John Todd
What company does John Todd work for?
John Todd works for Secu Credit Union
What is John Todd's role at the current company?
John Todd's current role is Managing Director, Technology Solutions at SECU Credit Union.
What is John Todd's email address?
John Todd's email address is jd****@****aol.com
What is John Todd's direct phone number?
John Todd's direct phone number is +141048*****
What schools did John Todd attend?
John Todd attended Towson University, Washington & Jefferson College, Washington & Jefferson College.
What skills is John Todd known for?
John Todd has skills like Brokerage, Retirement Planning, Retirement Savings, Iras, 401k, 403 B, 457 Plans, Investments, Securities, Fixed Income, Trading, Series 6.
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