As Service Business Manager Germany, responsible for the strategic and operational direction of the German Radiology Service Business, and a member of the Country Leadership Team (COLT) of Radiology Germany. The key objectives are to bring effective service support, future strategic and financial success in the service sector, with a focus on measuring and continuously improving customer satisfaction. I am also managing projects within Bayer Vital that vary in size and complexity in line with Corporate Service strategy. I have a leading role to ensure German Service Excellence and the achievement of Service Business Goals and Objectives.

Service support manager Europe. RAF line (7 FTE) Responsible for:* technical training on Radiology & Interventional Equipment's* the professional field support specialist team supporting the service reps in the countries with special tasks.* TAC The point of contact for customers and service rep for second and third line supportFunctional line responsibility for service reps in Spain,Switzerland,Hungary,Benelux,Scandinavia ,Turkey and Greecewww.ri.bayer.com

Responsible as ad interim for the profitability and market share of theRadiology Division within BeNeLux.* Managing the Radiology top-line and cost targets and implement action on variances inorder to ensure sales & profit target achievement and cost effectiveness* Liaising and coordinating with Country Representative and Platform functionsto obtain and ensure internal service and support for Radiology business at agreed costs* Being part of the EU1 Radiology team* Responsible for ensuring that all activities within the division are compliant withlegal requirements and Bayer Corporate guidelines and I ensure all staff are trained andregularly updated on compliance requirements* Organizing and monitoring the execution of subsequent marketing- and sales activities

Head of Service Europe Radiology at Bayer Healthcare Ad interim for half year as a short term assignment.

Lead the implementation of the Service module. This module implemented automated the entry of field service reports in SAP.The European lead in implementing the CRM tool, SiebelLead in several EDI projectsSetup of management warehouseMEDRAD responsible for IT integration into BayerSupporting the go direct project, to start the service business direct in the countries Switzerland, Hungary, Spain, Greece and Turkey

In this job I was responsible for the entire ICT policy and the business integration of acquired companies. My ICT department consisted of eight employees and four sub-departments: * Functional ERP and WMS support (two employees)* Business Intelligence (one employee)* Application Management E-Commerce (two employees) * Infrastructure (three employees)* Chairman of the Ondernemings raad

Responsible for IT tasks in the broadest sense: coordination, development and coordinating millennium transition and setup of a help desk. The projects run:* Implementation of a time registration and entrance security system* Building a closed warehouse where Mp2 by Data Stream was the supporting softwareReporting line 1 FTE

My task at Rabeko was to make a snapshot and SWOT analyses of the ERP businessprocesses of the company WVS Roosendaal.A report of feasible optimization scenario’s was the result of interviews with the Board of Directors and employees of different departments within the company. WVS formed an implementation team of in-house staff to execute the scenario plan.

I was Project Leader and Logistic Consultant for the implementation of the Baan IV software at the Belgian firm Radson in Zonhoven. Second, I was “Entwicklungsleiter” for the implementation of the full custom Baan implementation at the German firm Krohne in Duisburg. Next to these projects I have worked on multiple logistic and Baan consultancy projects at DAF Trucks and Wilma Bouw.

Project leader of the implementation of the product configuration and co responsible for the entire ERP implementation. , Responsible for the functional and technical supporting ERP software Triton( Baan) and trained for the account managers in Europe and Asia.Responsible for the optimization, maintenance and expansion of ERP software for the main entire Contructor group (Mother company).